If you are facing trouble with your account it s better that you clean, uninstall and then reinstall as recommended by Quicken Colin. At the same time, if you feel like you can initiate the chat or phone session with a Quicken agent, as they will be promptly achieving a quick solution without any barrier. If you want to reach out to the Quicken chat agent, visit the support page. You can also select the issue that pertains to your situation, from the drop down menus. More info : http://www.quickencustomersupport.us/