1 Amadeus LCC Smart - Product OverviewNovember 21, 2012

2 Product Overview Amadeus LCC Smart is an easy to use, smart-tab based graphical interface to for booking select low cost carriers, featuring a workflow optimized to the needs of travel agents with validated data entry and click to select SSRs to ensure accuracy and efficiency. Includes optimized booking flows for Air Asia, Cebu Pacific and Jetstar airlines. Efficient 4-step booking process with SSR and seat booking for select carriers Simple deployment model from 1 person to an entire market Report we are building here is not a panacea to solve our customers’ back office report needs. Instead it is the first time for our loyal SME agents would have access to their own bookings and ticketing data in an easy to digest reports.

3 Amadeus LCC Smart BenefitsIntegrated solution enables GUI-based booking for select LCCs without leaving the Amadeus Selling Platform Optimized workflow for Travel Agents approaches the efficiency of cryptic, all in an easy to use graphical interface Route map and meal list takes the guesswork out of finding booking facilitates accuracy (Air Asia) Simple meal selection eliminates the need to consult help Live input validation facilitates efficiency and reduces errors View prices in your preferred currency Easily check previous and next day availability Seat map with integrated hot seat indicators assists accurate seat selection (Air Asia) Real-time display ensures the latest routes and services are at agents’ fingertips, without any required maintenance

4 Amadeus LCC Smart TechnologySelling Platform-integrated Smart tab Deployable to all or select users Carriers can be deployed to LCC Smart users per market Maintenance-free Abstracts behind-the-scenes booking process from the user Air Asia booking workflow backed by Amadeus Ticketless Access Jetstar and Cebu Pacific booking flow backed by SSR ePay Uses cryptic parsing on top of TLA/SSR ePay User may switch back to cryptic to continue the PNR PNR is created in the users’ office

5 Familiar Navigation… Easy 4-step booking flow Integrated route mapSearch Select Guest detail Payment type Integrated route map Preferred currency pricing First, TA logins to the application. Second, Choose the report to run and enter search criteria Third, report displayed in user’s selected format, i.e. Excel, CSV, PDF or XML

6 Easy flight selection with next/prev dayPrevious / Next day availability Standard and Premium fares First, TA logins to the application. Second, Choose the report to run and enter search criteria Third, report displayed in user’s selected format, i.e. Excel, CSV, PDF or XML

7 Efficient passenger data entry…Enter required passenger details (Name, contact) Enter additional details only if required (Address, Passport) First, TA logins to the application. Second, Choose the report to run and enter search criteria Third, report displayed in user’s selected format, i.e. Excel, CSV, PDF or XML

8 Optional ancillary services…Select ancillary services together with required passenger info Select meals applicable to flight without the need to consult help Select or skip seat selection First, TA logins to the application. Second, Choose the report to run and enter search criteria Third, report displayed in user’s selected format, i.e. Excel, CSV, PDF or XML

9 Review and finalize itineraryView fare breakdown by passenger type Directly remove selected services Return to Guest details page to ad/remove services, passenger info, and seat selection First, TA logins to the application. Second, Choose the report to run and enter search criteria Third, report displayed in user’s selected format, i.e. Excel, CSV, PDF or XML

10 Air Asia booking ComparisonSimple SSR selection Hot-Seat enabled seat map and text entry validation promotes efficiency over cryptic 40% faster -55% fewer clicks Fewer clicks and streamlined information entry results in fewer clicks than Air Asia’s website

11 Limitations Limitation Workaround / Comment Workflow switchingGUI -> Cryptic is possible Connecting flight or open-jaw itineraries Not supported at this time Pricing before guest detail entry Guest details required, but informative pricing provided at availability for Air Asia Group Bookings Contact call center PNR Modification Insurance Add insurance via cryptic Book and Hold Only supported for Jetstar and Cebu Pacific (>72hrs, non-promo fare classes)

12 Carrier Comparison Function Air Asia Jetstar Cebu PacificFares at availability Yes-Direct/cached No-Reliability None Availability Yes No Booking commands Similar to GDS Special commands for SSRs, payment Connecting Flights Not available Not supported Seat Map display SSRs Baggage Included Meals by class/route Yes – Int’l Seats Seat Wish Passenger assistance Booking hold Payment Credit card Chargeable Agency payment Transfer->other office

13 Support by carrier

14 © 2012 Amadeus IT Group SA

15 1A LCC Ticketing

16 Air Asia Comparison

17 Functional ComparisonTLA Cryptic SSR ePay Smart Tab Multi-stop/Open Jaw booking in single PNR Interline flight booking Other LCC content Guided workflow helps you enter only necessary information Automatically view prices in preferred currency Integrated route map Select meals applicable to route Previous / Next day availability Validated passenger data entry Complete booking without knowing GDS codes/commands Support for Promo, private, premium fares

18 Document control Security level Company Amadeus IT Group SA DepartmentBSG-IIPM Author Scott Catton Reviewed by Sutthida Chanyavanich Date 2/10/2012 Approved by Pierre-Olivier Chaplain Version Change Comment By 1.0 12/1/2011 Initial 1.1 V1.1 update