1 Andrea Perry-Petersen 8 May 2017Technology and A2J Introduction Andrea Perry-Petersen 8 May 2017

2 The Florida Bar JournalJanuary 2016 “While it is apparent technology alone cannot bridge the justice gap, it is also apparent the justice gap cannot be bridged without embracing technology.” Introduction

3 Solutions Intake Referral Information Advice Dispute ResolutionSo to begin, I just wanted to briefly touch upon some recent changes to our organisation. As some of you may know, we were formerly called QPILCH which was an acronym for the Queensland Public Interest Law Clearing House. That name was appropriate when the organisation was first established back in 2001 as at that time we were only a clearing house. However, over time we expanded and developed new direct legal services and on 15 February 2017, we underwent a name change to become “LawRight”, which was chosen to better communicate our role and function to the public.

4 Introduction 8

5 The Project What Who How When Where Why ?

6 The Guided Interview

7 The Interview – back end

8 Internet Use Just over a year ago the Australian Bureau of Statistics released this data relating to household use of information technology: The number of households with access to the internet at home has increased, reaching 7.7 million in , representing 86% of all households and this is increasing. Households located in major cities were more likely to have internet access at home (88%) than those in remote or very remote parts of Australia (79%). The internet was most commonly accessed by desktop or laptop, followed by smart phones, followed by tablets. The rate of use increased with the level of education, and 93% of employed people used the internet compared to 70% of those not employed. There were 1.3 million Australian households without internet access at home and the main reasons given were: no need – main reason given in both major cities and RRR areas lack of confidence or knowledge and cost. These statistics do not take account of homeless Australians.

9 The Interview – back end

10 Challenges and BenefitsClunky software Accessibility Author Guide Auto generated forms Limitations of the software Limited scope for error Exporting the Interview Assists caseworkers Privacy Time saving on intake and document generation and better client experiences Digital Divide Graphic flowcharts Extra administration burden Software in its 6th Edition

11 Any questions

12 Visit www.qldlegalwalk.org.au for more informationQueensland Legal Walk Please join us for the 10th Anniversary of the Queensland Legal Walk next Tues 16 May 2017! The Walk will start and finish at the Queen Elizabeth II Court Complex and follow a 5km route along both sides of the Brisbane River Visit for more information