1 Attraction, Retention and Development of Talent December 8, 2016Annie Ma Regional HR & Admin Director

2 What is Kiabi?

3 THE FRENCH INVENTOR OF LOW-COST OFF-THE-RACK FASHION500 Sales outlets worldwide in 2015 Kiabi invents low-cost fashion 1, 662 billion Kiabi Group sales 6,7% Growth 20 MILLION CUSTOMERS WORLDWIDE 32 COUNTRIES SERVED BY KIABI.COM

4 YES WE ARE FASHION!

5 Top of the French clothing market According to IFM

6 A BRAND RESPONSIBLE & CUSTOMER-FRIENDLY

7 Breast cancer, handicap, families in precarious economic and social situations… Through 5,000 employees involved in the Kiabi Foundation

8 A NEW CONCEPT STORE DESIGN & COLOURFUL

9 million items delivered worldwide in 20147warehouses worldwide 236 million items delivered worldwide in 2014 470 million by the end of 2019 !

10 32countries served by kiabi.com websiteInto the World – Our Stores About 500 stores 14 countries 32countries served by kiabi.com website DHAKA DHAKA 2015 : 30 openings scheduled

11 are satisfied and proud to be part ofKIABI GREAT PLACE TO WORK +80% are satisfied and proud to be part of the company

12 8 700 employees involved in the KIABI VISION, the new collective dream 72% are shareholders in the company 5 000 employees involved in the Kiabi Foundation

13

14 Talent Attraction

15 VALUES / POTENTIAL / BEST-IN-CLASS COMPANIES / INTERNATIONALOur Hiring Mission Hire the right people with the right skills at the right cost and at the right time for TOMORROW VALUES / POTENTIAL / BEST-IN-CLASS COMPANIES / INTERNATIONAL

16 RECRUITING FOR TOMORROWPeople…. WITHIN OUR VALUES AND COMPANY CULTURE Pride in our work, respect for our colleagues, and love for our customers Trust Commitment Simplicity Entrepreneurialism WITH POTENTIAL Only hire people who are the best talents To feed internal mobility and our succession plans To challenge us « BEST IN CLASS » In the industries and companies recognized as being the most performant in the related field/job Multi-sectoral for support functions INTERNATIONAL To feed diversity and develop an international culture To better address our clients and partners around the world To serve our international ambitions…..

17 HIRING CHANNELS Our Own Talent Pool Social Media On-lineInternal Referral Agents

18 MANAGER OF HIRING MANAGERHIRING PROCESS HIRING COMMITTEE REVIEW HR RECRUITER Interpersonal skills and values HIRING MANAGER Technical skills, Team and Potential MANAGER OF HIRING MANAGER Leadership and Potential FINAL INTERVIEWER (if needed, to be decided: cross-functionnal, peer)

19 Management Philosophy LiberationCOME ON TO Kiabi ! Yes but Why ? Economic Results 2014 Our Culture/Values International Management Philosophy Liberation Our people We are a fashion brand Mulliez Group

20 BE FUN & SURPRISING ! How do we go further ?Personnalize the candidate relationship Make the interview a differenciating factor Co-recruitment : empower the team members

21 Recruit people for tomorrowTO SUM UP Hiring rules Recruit people for tomorrow Set a high bar for quality Find your own candidates Assess candidates objectively Give candidates reasons to join And above all….. « Clothe » the candidates with happiness

22 Developing & Retaining Talents

23 Developing & Retaining TalentsAppraisal – Developing & Mobility Talent Review & Succession Training & Development Internal Promotion International Mobility Merit Increase Retention

24 Appraisal – Developing & MobilityAppraisal Form – My Development Plan

25 Appraisal – Developing & MobilityAppraisal Form – Career & Mobility Plan

26 Appraisal – Developing & Mobility360 degree stakeholder feedback

27 Talent Review & SuccessionA method for identifying and qualifying Kiabi’s human capital. Every employee is assessed. Performance of a team is assessed on the merit of each member but also on how each individual complements the others. On a yearly basis.

28 Training & DevelopmentInduction Trip in France HQ Talent School Leadership School Executive Coach

29 Priority given to internal staffInternal Promotion Priority given to internal staff

30 International MobilityInternal posting Support by expatriate package e.g. Language training Look-see trip Relocation Assistance Outplacement for spouse Allowance for job loss of spouse

31 Merit Increase Attractive Market Competitive Fair Reward Performance

32 Retention – Additional EnginesFlexible Work Hour/ Worklife Balance Happy Culture Liberation

33 THANKS !

34 Q & A