1 Austrian Health Care SystemJiranan Nhujak, Markus Oberhofer, Mihai-Dan Buca, Frederic Strunz, Veronika Emelianova
2 How to consume health care servicesIn emergency cases when you need hospital services: Going to the Anmeldung/Leitstelle for registration. Showing the electronic health care card or passport which should be carried at all times.
3 How to consume health care services3. Doctors will call the patients by emergency priority queue. 4. After seeing the doctor, the doctor will give you a prescription in order to get the medicines you need from pharmacists. People cannot buy any intense medicines by themselves without prescript.
4 How to consume health care servicesin non-emergency cases: family doctors (General practitioners) trained to provide primary health care for either sex and any age usually the first doctors to diagnose and treat most common medical problems prescribe medicines order laboratory tests in non-emergency cases: Family doctors (General practitioners) who is trained to provide primary health care to patients of either sex or any age can help refugees. Family doctors are usually the first doctors to diagnose and treat most medical problems. If they need to see a specialist doctor, people usually need a family doctor to refer them. Family doctors also order laboratory and other tests.
5 How to consume health care servicesE-cards enable access to the health care system. The E-Card is required to go to doctors, dentists or hospitals, if no other insurance is in place. Personal information, such as name, date of birth are stored on it → kind of ID. Through the e-card, the Austrian government processes healthcare claims electronically, which significantly simplifies the procedure of health care.
6 How to consume health care servicesE-card benefits Short response time Short waiting time Close and practicable medical care Undisturbed therapy and continuous approval process
7 How to consume health care servicesWhen people choose a family doctor, they may think about: Is the doctor accepting new patients? Can they make appointments at a convenient time? Does the doctor answer their questions clearly? Does the doctor explain their options for treatment? Is there a medical lab where basic tests can be done? Which hospital does the doctor send patients to?
8 How to consume health care servicesPharmacies and medicines in Austria: shops where you can buy drugs Monday to Friday: 8am - 6pm Saturday: 8am - 12pm At least one pharmacy is 24/7 for more information call: 1455
9 The most important emergency numbersCommon European Emergency Number Will connect you with the responsible emergency-division (ambulance, fire, rescue, police) Valid all over Europe Can be dialled free of charge from any fixed or mobile phone Can be called even if a phone is blocked by the user or by non-payment of bills All services are free of charge. In case of inappropriate calls and pranks, the costs of intervention can be charged to the perpetrator.
10 The most important emergency numbers144 Ambulance Responsible for all kind of medical emergencies Heavy injuries, intoxication, heavy sickness Reserved for people in emergency situations, in need of immediate help 133 Police Maintaining public order and security Road accidents, domestic burglaries, personal injury, criminal offences 122 Firefighters Rescuer, extinguish hazardous fires that threaten property and civilian or natural populations. Rescue people from dangerous situations: collapsed buildings / burning buildings / crashed vehicles All services are free of charge. In case of inappropriate calls and pranks, the costs of intervention can be charged to the perpetrator.
11 The most important emergency numbersAustrian Mountain Rescue Gas-emergency service Pharmacy-emergency Emergency-service for children SMS police emergency for the deaf Poison-control-centre https://www.google.it/imgres?imgurl=http://www.clipartbest.com/cliparts/9TR/o4L/9TRo4LeTe.svg&imgrefurl=http://www.clipartbest.com/pharmacy-symbol&h=500&w=500&tbnid=11T0UU1IVz04cM:&docid=bOYyhyKW_LCBRM&ei=p7dlVsHCJIGUPtrxpIgJ&tbm=isch&ved=0ahUKEwiBsuSsmcrJAhUBig8KHdo4CZEQMwhYKBwwHA https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcSNiHKlAo_Q4As8nLWMNQunl4JJJSKYvci274hsxleEqDv15HgQ
12 The most important emergency numbersPsychiatric care Blocking ATM and Credit-cards: Maestro American Express Diners Club Euro/Mastercard Visa Emergency hotline for women Missing children hotline Austrian breakdown service https://www.google.it/search?q=psychiatric+care&safe=off&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjG27XBn8rJAhVBKg4KHUAwAzwQ_AUIBygB&biw=836&bih=859#safe=off&tbm=isch&q=stolen+credit+card+clipart&imgrc=ucH_OxfbpfL10M%3A
13 General Practitioners Contact (Female)Dr. Schönthaler-Rössler Cornelia Dorfgasse 2, +43 (0) Dr.med. Hirschberger Franziska Speckbacherstraße 3, +43 (0)
14 General Practitioners Contact (Male)Dr. Peter Kleboth Viktor Franz Hess Strasse 1, 6020 Innsbruck, Tel. +43 (0) Dr. Wolfgang Müllauer Technikerstrasse 3/1, 6020 Innsbruck, Tel. +43 (0)
15 Dentist Contact (Female)Dr. Ursula Grömmer Dr.-Stumpf-Strasse 75/32, 6020 Innsbruck, Tel. +43 (0) Dr. med. univ. Susanne Pröll Dr.-Ferd.-Kogler-Strasse, 6020 Innsbruck, Tel (0)
16 Dentist Contact (Male)Lars Heidenreich Mag. Dr. med. Olympiastrasse 17/6, 6020 Innsbruck, Tel. +43 (0) Dr. Lothar Tirala Müllerstraße 13a 6020 Innsbruck, Tel (0)
17 Depression, Homesickness, PTSDHomesickness - try to integrate into the Austrian culture It is difficult in the beginning to be in a new country, but try to meet some locals, make new friends and try to participate in typical Austrian activities. Depression, PTSD - Praying and Meditation helps. Meditation: Close your eyes, focus on your breaths and count to one in your mind when you breath in and silent your mind when you breath out Do that two times, 10 minutes a day - will feel better in about 2 months For more severe cases call psychiatric care number -
18 Mosque in Innsbruck Islamisches Zentrum Tirol (Tyrolean Islamic Center) Address: Andreas-Hofer-Straße 17a, 6020 Innsbruck Tel. +43 (0)
19 Doctors: two versions of the spreading of common cold1. The cold virus spreads through body contact as well as it can be inhaled. 2. The virus enters the body through sensible parts like the mouth, the nose or the eyes.
20 Healthy habits Handle and prepare food safelyClean and disinfect commonly used surfaces In case you're ill cough and sneeze into your sleeve Avoid touching wild animals Don’t go out when you are ill
21 Wash your hands often Hands can carry germs → wash hands often ( even if they don’t look dirty ) Wash before / after: cooking, eating, changing diapers and treating a wound Wash after: - using the bathroom - coughing / sneezing, - handling garbage - touching other people or animals Wash hands with soap and water for 20 seconds - if hands don’t look dirty, sanitizer can be used
22 Useage of sanitizer (germ killer)How to wash hands with sanitizer: Apply product to the palm of one hand Rub hands together Rub the product over all surfaces of hands and fingers until everything is dry
23 Don’t share personal itemsAvoid sharing personal items, which can be infected: toothbrushes, razors, towels, comb, ... Needles should never be shared! Only use them once, then throw them away properly.
24 Get vaccinated Vaccines prevent many infectious diseases.Get some vaccinations as: child / adult for special situations (pregnancy and travel) Make sure you and your family are up-to-date on your vaccinations.
25 When to seek medical carebreathlessness / suffocate cough lasting longer than a week periods of rapid heartbeat rash, especially if it’s accompanied by fever (higher temperature than 100.4° F / 37° C) animal or human bite swelling blurred vision / difficulties in seeing persistent vomiting unusual or strong headache
26 General rights Everybody irrespective of age, sex, origin, social status or income - has guaranteed access to high quality health services Free choice of doctors choice the doctor you prefer primary care physician → medical specialist
27 General rights Prescription Medical Document to buy intensive drugs (antibiotics) No Prescription Charge For prescription drugs you don’t have to pay → X →
28 General rights Self determination medical attendance, only if you agree on it Duty of documentation necessity for every medical attendance
29 General rights Discretion doctor is not allowed to talk about your diseases Do not bribe the doctor no extra money needed - doctor will dress you X
30 Thank you for your attention