1 Auto Attendant training for XMU+ family of products

2 Default IP address on the XMU+/SBX is 192.168.100.2Connecting to XMU+/SBX for administration purposes Included with the system is a client based software XMUCOM+ Modem connection Ethernet connection Network card on PC PC & XMU+ on the same LAN Static IP address on the XMU+/SBX Direct Ethernet connection Crossover cable Default IP address on the XMU+/SBX is

3 Remote Telephone AccessAllows control of the XMU+/SBX from a remote location using DTMF (touch tone) telephone to create and modify XMU+/SBX messages Record and play a message Replace or delete a message Turn messages on or off Enable override

4 What is Auto Attendant? Newton’s Telecom Dictionary states: Auto Attendant is short for automatic attendant, a device which answers callers with a digital recording, and allows callers to route themselves to an extension through touch tone input. It may also allow you to punch in digits to hear information like company office hours, address of local branches, etc. Typically connected to a PBX or a Centrex service

5 Configure the XMU+ system to act as an Auto AttendantThe system gathers DTMF digits from the caller and use the digits to make selections from a menu or transfer to an extension The system requires an interactive, hybrid or T1 line card XMUCOM+ has a DTMF node

6 Example One DTMF 1 Message Submenu MSG 22 DTMF 2

7 Example One

8 Example One

9 Example One Assigning messages to a node

10 Example One Assigning ports to this application

11 Example Two Time or Table? All options are Submenus DTMF 1 DTMF 4

12 Example Two

13 Example Two

14 Date & Time vs. Table

15 Don’t forget – assign ports

16 Table 2 is the new starting nodeExample Three Table 2 is the new starting node TABLE 2 TABLE 1 DTMF 4 DTMF 1 DTMF 3 DTMF 2 XFER 24 New option in day & night menu

17 Example Three

18 Example Three

19 DTMF vs. AUTO DTMF A menu node used to create menu selections with pre-defined targets (messages, transfer to specific extension, telephone number or submenu) AUTO Allows callers to enter a target they choose to be transferred to

20 Example Four TABLE 1 TABLE 2 AUTO 2 AUTO 1 XFER 3 AUTO 3 AUTO 4 XFER 1

21 Example Four

22 Example Four

23 Example Four