1 Beacon Station Scheme Philip Webb & Iain HardcastlePerformance Review Team May 2009

2 Beacon Station Scheme History :- Need to improve productivityNeed to increase efficiency Need to reduce carbon footprint Need to embed performance management into culture of HFRS Shift changes – move to 12 hour shifts

3 Beacon Station Scheme Introduced in April 2008 Aim:To improve the overall performance of the Service to enable it to better deliver the Service Plan; and to ensure there is a clear customer focus and commitment to excellence in all our activities.

4 Beacon Station Scheme Beacon Station Status Indicators: TargetLoss/ theft of PPE zero Completed Home Fire Safety visits (WT only) 100% Vehicle accidents (low speed) zero Short term sickness (WT only) days Completed workplace assessments %

5 Beacon Station Scheme Beacon Station Status Indicators (cont’d) TargetIRS process completed in 14 days 100% Station energy usage below 3 year average Compliance with Working Time Directive PDR process Turn out times WT–1 min/ RDS–5 mins Completed PDRs % Appliance availability (RDS only) 100%

6 Beacon Station Scheme Pre-requirement for introduction:Access to accurate performance information on all levels Accountability and responsibility Devolved budgets Focus on outcomes instead of outputs

7 Beacon Station Scheme Publicity:“Performance Matters” publication includes highlights of performance Routine Notice Managers’ Seminars HFRS Celebrating Success event Service Delivery (Performance Management Group)

8 Beacon Station Scheme Reward MenuArrangement of cover for Xmas (WDS only) One day’s extra leave Flexible Working Routines Recognition of merit (certificate) Team linking/ development day Recognition of Achievement (HFRS Celebrating Success event) £5,000 extra to spend on fabric and furniture on stations

9 Achievement of Beacon StatusBeacon Station Scheme Anticipated outcome Achievement of Beacon Status

10 Beacon Station Scheme Actual outcomes include: Turnout times improvingStation altering accommodation arrangements Sickness down by almost 50% Energy consumption reducing Significant reduction in missing kit

11 Beacon Station Scheme Next Steps: Review indicators and targetsIntroduce Beacon Department scheme

12 Beacon Station Performance IndicatorsBeacon Station Scheme Beacon Station Performance Indicators

13 Beacon Station Scheme

14 Beacon Station Scheme County level Hampshire

15 Beacon Station Scheme Group level Basingstoke group

16 Beacon Station Scheme Station level Basingstoke station

17 Beacon Station Scheme Watch level Basingstoke blue watch sickness

18 Beacon Station Scheme Previous Performance

19 Beacon Station Scheme Commentaries

20 . . . or was it really that bad?Beacon Station Scheme Any questions? . . . or was it really that bad?