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2 BPM & Analytics

3 Introducción

4 Antecedentes: Proyectos PPMMejora de Procesos Tradicional Sistematización Información – Data Warehouse BPM (Business Process Management) Gestión del conocimiento Data Mining- BI BPMN –BPMS (Automatización de Procesos) Era digital Process Discovery 1990 2000 2005 2013 Antes Documentar Procesos Six Sigma Reingeniería Mejora Continua Just in time ISO Lean Disciplina Visión E2E Gobierno de procesos de negocio Estandarización Alinear Negocio y Sistemas Repositorio de conocimiento People Mgmt KPI Automatización Orquestación Gobierno de procesos de desarollo Reutilización del conocimiento de Procesos Monitoreo con BAM Crecimiento del poder de procesamiento BI in memory & self service. Process Intelligence Aplicación de Metodologías

5 Introducción BPM & AnalyticsProceso teórico vs Proceso Real Proceso teórico documentado Proceso definido e implementado Proceso Real Ejecutado LO QUE DIGO LO QUE PIENSO LO QUE HAGO

6 Introducción BPM & AnalyticsThe black box INPUT OUTPUT BUSINESS PROCESS

7 Introducción BPM & AnalyticsThe black box Medición de los Procesos Medición de los Resultados Input Output Business Process Business Intelligence (BI) Process Intelligence (PI) Leading Indicator Lagging Indicators Ej. Lead Time, Volume, Productivity Ej. Total de Items Vendidos vs budget, Total de gastos Acciones Predictivas Acciones Correctivas BUSINESS PROCESS

8 Ciclo Tradicional BPM vs Process DiscoveryDiseñar Modelar Ejecutar Monitorear Optimizar Descubrir Analizar Monitorear Optimizar Rediseñar en tiempo real

9 Process Performance Manager (PPM)

10 ¿Cómo funciona una herramienta de Process Discovery?CRM application ERM application FI/CO application ARIS Process Performance Manager Create offer Collect order data Create delivery note Compile bill Check payment Se puede realizar un descubrimiento automático del proceso as-is haciendo una extracción de los eventos directamente de los sistemas transaccionales Inquiry Field staff Office employee Clerk Offer Extractor Assignment Shipping order Billing Payment receipt

11 Ciclo Tradicional BPM vs Process DiscoveryDescubrir el proceso ejecutado en tiempo real, teniendo en cuenta todos sus caminos posibles y permitiendo conocer que hay dentro de la caja negra a través de: Business Process Identificar cuellos de botella a través del proceso Identificar ¿quién?, ¿cuándo? y ¿qué? Identificar malos hábitos Organizar el trabajo diario Establecer alertas tempranas Revisar la performance del proceso Soportar los KPI del negocio The Black Box!!!

12 Análisis a través del Process Discovery

13 Diferencia de PerformanceMejores Prácticas Best practice Region A Worst performer Region B Benchmarking Diferencia de Performance Mejor Proceso Puntos debiles

14 Mejores Prácticas Strategic Dashboard Lagging IndicatorsLeading Indicators Root Cause Analysis Data analytics Key performance indicators Organizational analytics Event analytics

15 Resumen de Implementaciones / Productos2010/11 Aris Server 7.x Suite Designer Arquitect Publisher 2013 ARIS PPM 5.X AP Model SAG (SAP) Billing (SAP) Tallies (CSV) 2014 IT Support (SQL) Exiros (SAP) ARIS Database QAS & Improvements HR Process Repository 1.0 Advance Scripting 2015 ARIS HR Repository 2.0 ARIS PPM5.X AP Dashboard PPM Development Methodology ARIS LAB 9.X (Arquitect /Designer) ARIS CONNECT LAB ARIS MASHZONE LAB 2016 PPM 9.X OTC Agreement MASHZONE OTC Agreement Dashboard ARIS Connect Prod OTC Process Process Community

16 Process Performance Manager (PPM) – IT / Exiros

17 PPM Model – IT Support IT Support Process Coverage (key events): OpenTransfer Assign, Reject WIP, Attach, Comment Hold, Escalate, Claim, Resolve, Close, Re-open Changes to the key documents are also monitored and reported Data Sources: USD Monthly monitored Events: 35 th./month Model Size: Metrics: 60 Dimensions: 84 Key business entities monitored Incidents Requests Problems 264 Th. 579 Th. 5 Th. Scope: last 30 months (since Jan’13). All KPI are updated every 6 hours. Process Actors: 8.942

18 PPM Model – Exiros Exiros Process Coverage (key events): At TenarisVendor creation P. Req creation, approval At Exiros: P. Req creation / close Tenders create / close Agreement / PO creation, awarding and release to TS. At Tenaris: Agreement / PO creation (both procured through Exiros or directly as Specialized Procurement) Changes to the key documents are also monitored and reported Data Sources: SAP TS SAP EX Monthly monitored Events: 90 th./month Model Size: Metrics: 46 Dimensions: 58 Key business entities monitored Tenaris P. Req. Contract PO Tenders 809 Th. 22 Th. 685 Th. 268 Th. 131 Th. 15 Th. 93 Th. Scope: last 18 months (since Jul’14). All KPI are updated daily. Process Actors: (both Exiros and TS)

19 Process Dashboard AP

20 PPM Model - AP Account Payables Process Coverage (key events):Vendor creation Agreement / PO creation Goods Receipt / Service Entry Sheet approval Invoice Registration in Book of Records Upload and approval in Suppliers Extranet Posting AP control and release for payment Changes to the key documents are also monitored and reported Data Sources: SAP Suppliers Extranet Monthly monitored Events: 90 th./month Model Size: Metrics: 248 Dimensions: 200 Key business entities monitored Vendors PO SES Invoices, CN/DN 0,2 Mill. 1,1 Mill. 0,7 Mill. 3,8 Mill. Scope: last 36 months (since Jul’12). All KPI are updated daily. Process Actors: Costing Model Implemented to assess “AP cost by invoices” (activity costing). Dashboard Process Portal with KPI summary and detail, directly linked to monitoring tool (on-line). Dashboard is composed by 3 layers of… 44 KPIs (12 strategic, 24 tactical, 8 operative), organized into… 10 Mgmt. Views and supported by… 213 detailed reports. All subject to be automatic filtered by… 18 regional views setting. In 5 month more than 400 technical objects were build and delivered in 2 releases.

21 Dashboard AP Stra tegic Tactical OperativeExecution scenarios (3WM, 2WM, Extranet) Volume: share %, count of items and amounts Payment Performance: by item and amounts AP Process Lead times: Main stages: Index, Post, Clear Specific LT for 3WM (GR and SES) Specific LT for 2WM w/Suppliers Extranet 3WM non conformance: PO created after Invoice (%, items and amounts) SES created after invoice (%, items and amounts) 2WM non conformance: Invoices wo/ Extranet (%, items and amounts) 2WM Operations per Supplier (share) Productivity: Payment doc. posted by analyst (for each SSC group)

22 Dashboard AP

23 ARIS Connect Review

24 Aris Connect IntroducciónIntegrar nuevas visiones y uso de los procesos Aris Connect Introducción BPM Negocio Normas Personas Cumplimiento IT Mapas de Aplicaciones Mapas de Arquitectura Integrar KPI con Tableros de procesos Integración de Areas Riesgos y Controles Aris Connect Multiples vistas del Proceso Colaboracion (Comentar & Compartir) Analisis de Procesos Acceso web Gobierno Simple

25 Mashzone Dashboard ARIS Process Analytics

26 ARIS Process AnalyticsProcess Dashboard Monitor (KPI defined) Transaction: CCR, SAP

27 ARIS Process Analytics

28 Total Flows After StandardizationARIS Process Analytics - HR Example 479 Processes, 7 different countries documented Variants of processes: 479 HR Flows Documented 209 Q Flows Reduction 270 Total Flows After Standardization 44% Flows Reduction 305 Flows documents are potentially standardizable. Almost half of the documents can be reduced or even be eliminated.

29 ARIS Process Analytics - HR Example5744 HR Documented Steps 1922 Q Steps Reduction 3822 Total Process Steps After Standardization 33% Repeated Task Reduction 2973 task are repeated and standardizable. Almost half of the task can be reduced. Achieved Standardization Statistic – by Process Steps

30 ARIS Process Analytics - HR ExamplePotential vs Achieved Reduction Statistic – by Project

31 ARIS Process Analytics - HR ExampleSistematization By Process L1

32 ARIS Process Analytics - HR Example% Standardization by Process Steps and System Type

33 ARIS Process Analytics - HR Example% Standardization by Process Steps and Role Type

34 ARIS Process Analytics - HR ExampleProcess Interface Statistic

35 Beneficios Por ARIS: 1)Adopción de un marco normativo (ARIS facilita el governance, diseño, ctrl, auditoría, etc) 2)Adopción para el ciclo “Design-to-Deploy” 3)Adopción para Gestión de Conocimiento y Cambio La madurez en las 3 lleva BPM Por PPM: 1)Discovery: Monitorear permite acelerar y clarificar el “diseño” de procesos 2)Improve: mejorar el proceso, en base a modificar la conducta de usuarios. Mas foco en “conducta” que en “sistemas”. Mas efectivo y mas barato. 3)Monitor: al establecer SLA se puede monitorear el proceso por sus excepción o desvíos, evitando así la revisión frecuente de “todo” y poniendo foco en lo no deseado. Madurez en PPM lleva a madurez en BPM

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