1 BUSINESS CORRESPONDENCELetters: more formal style Layout: page 35 s: more informal style Layout: page 25/26

2 LETTERS Company’s name Address Telephone number/fax number Web site/ address VAT Reg. N° Date Ref Addresse Dear Sirs, Mr, Mrs, Ms, Dr Body of the letter Greetings Name, surname, position, company, phone number, address

3 S From: To: Subject: Dear Sirs, Mr, Mrs, Ms, Dr Body of the Greetings

4 BUSINESS CORRESPONDENCEEnquiry (richiesta di informazioni) 1a) Request for special conditions 1b)Reply to request for special conditions 2) Order (trasmissione dell’ordine) 3) Order fulfilment (evasione dell’ordine) 3a) Payment 3b) Transport, shipment 4) Letter of complaint (lettera di reclamo) 5) Reply to a letter of complaint 6) Collection letter (sollecito di pagamento)

5 TRANSPORT - SHIPMENT Terms, conditions Shipment, delivery CarrierTo carry out, to fulfill, to execute an order To send To ship (by air, by sea) To forward (by train) Warehouse, depot Means of transport To debit (someone with a charge), to charge (a sum to someone)

6 PAYMENT Terms of payment To effect, to make a payment To payTo pay by bank transfer at 60 days To pay in advance To pay in cash Unit price Quotation (preventivo) Amount, sum To invoice

7 Complaints and adjustmentsTo regret, to feel sorry, to be sorry Complaints To complain about something to someone To apologize

8 BUSINESS CORRESPONDENCEPag. 33 Es. 1 e 2