1 Corporate overview for
2 Our company At-a-glance2900+ resellers 830,000+ customers 2700+ employees Recent breakthroughs: New Smart Desk Phones Near Field Comms Call Shift Intelligent Fabric Unified Access Network Analytics Hybrid & Consumption-based offerings >100 Worldwide presence: More than 100 countries 15% R&D approx. 15% of budget Thought leadership and market recognition: Alcatel-Lucent Enterprise is at the forefront of innovations that transform the way people communicate Our company is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. Building on our established heritage of innovation and entrepreneurial spirit, we operate globally with employees in 100+ countries world-wide, with headquarters in Colombes near Paris, France. Our North American headquarters are in Calabasas, CA, USA. Our CEO is Jack CHEN. The President of ALE International is Matthieu Destot. With communications, networking and cloud solutions for businesses of all sizes, our team of technology experts, service professionals, and partners, serves more than 830,000 customers worldwide, tailoring and adapting our solutions and services to local requirements; providing tangible business outcomes through personalized connected experiences for customers and end users. Our cost-effective solutions help organizations embrace new uses and models by enabling multimedia conversations across any device, supported by an Application Fluent Network, from the office to the cloud. As of October 2014, ALE is a privately held company with 2700 employees worldwide, functioning independently of its historical parent Alcatel-Lucent, which retains a 15% investment interest. ALE’s main shareholder is Huaxin, an investor firm, which is committed to financially supporting ALUE’s development and growth ambitions. Alcatel-Lucent Enterprise (ALE), a world leader in communications and networking solutions for businesses of all sizes serves customers worldwide through an indirect sales model. From small to multi-national in every industry: Education Healthcare Finance Transport Energy Public Safety and Defense Hospitality Manufacturing Government Plus RESELLERS Value added resellers, system integrators, indirect resellers, value added distributors, service providers
3 Our company in the
4 Enterprise market trends (part 1)Mobility is table stakes BYOD/BYOA are a reality Ubiquitous connectivity is the first goal 70% 49% 1.3B of employees believe mobile devices will become their primary work computing devices in the next 5 years of mobile workers are allowed to use their personal mobile devices for work in 2015, the world’s mobile worker population reached1.3 billion – 37.2% of the total workforce NOTE: Reference ALE Infographics: External website – see hyperlinks on slide NOTE: Cloud Stat from Gartner NOTE: Cloud Stat 2 from IDC FutureScape: Worldwide Enterprise Infrastructure 2016 Predictions -By 2020, 80% of IT infrastructure software and hardware purchasing will be based on subscription OPEX models that include public cloud services, third-party private cloud services, subscription-based on-premises infrastructure software, and on-premises hardware provided on a pay-as-you-go basis. Certain trends are becoming ubiquitous in the marketplace; mobility is what everyone expects and people are bringing their own devices whether companies want that or not as the line between work and home blurs. However the very first goal is to get connected and this year over a third of the total world’s workforce will be mobile. How do these people stay connected on the road as they perform their job function? On the network side, communications is rapidly moving to the cloud and in the next few years, nearly half of IT planners will acquire their UC solution from a cloud based approach. This is in line with the trend to move to services where this year for the first time according to TSIA, the 50 largest tech companies have sold more products than services. The demand on enterprise networks is becoming unsustainable with the never ending rise in bandwidth needed to support multi-media traffic , ubiquitous connectivity and multiple devices. Where does all this lead? Taking a step back to the ultimate goal of ubiquitous communications and network connectivity. Why do individuals want it? Why do they actually need it? The answer is in terms of the conversations that they want to have remotely. Does the communications and networks infrastructure exist to allow these conversations to happen easily and effectively? Can people collaborate in the context that they are in? Does it result in a satisfying personal connected experience? This is the actual problem that needs to be solved – not more bits and bytes or fancier technology. Can I as an individual get what I want, when I want it and how I want it? References: Alcatel-Lucent Research presented as Info-Graphics, Gartner (*), IDC (**) Get on Board with BYOD; Free Your Technology; Fit to Win
5 Enterprise market trends (part 2)Global shift to the cloud Services now produce more revenue than products IoT is coming and networks aren’t ready 48% 20-30B of IT planners anticipate they will acquire unified communication functionality via a cloud-based approach by 2017 (*) of the largest tech companies have sold more services than products in 2014 Forecast of connected objects by 2020 50 80% 80% of enterprise networks are at their breaking point with the increase in multi-media heavy traffic, ubiquitous connectivity and variety of devices that define the mobile network of IT infrastructure software and hardware purchasing will be based on subscription OPEX models by 2020, including on-premises hardware provided on a pay-as-you-go basis (**) NOTE: Reference ALE Infographics: External website – see hyperlinks on slide NOTE: Cloud Stat from Gartner NOTE: Cloud Stat 2 from IDC FutureScape: Worldwide Enterprise Infrastructure 2016 Predictions -By 2020, 80% of IT infrastructure software and hardware purchasing will be based on subscription OPEX models that include public cloud services, third-party private cloud services, subscription-based on-premises infrastructure software, and on-premises hardware provided on a pay-as-you-go basis. Three years ago, industry pundits and analysts predicted that, by 2020, the market for connected devices would be between 50 billion and 100 billion units. Today, the forecast is for a more reasonable but still sizable 20 billion or 30 billion units Certain trends are becoming ubiquitous in the marketplace; mobility is what everyone expects and people are bringing their own devices whether companies want that or not as the line between work and home blurs. However the very first goal is to get connected and this year over a third of the total world’s workforce will be mobile. How do these people stay connected on the road as they perform their job function? On the network side, communications is rapidly moving to the cloud and in the next few years, nearly half of IT planners will acquire their UC solution from a cloud based approach. This is in line with the trend to move to services where this year for the first time according to TSIA, the 50 largest tech companies have sold more products than services. The demand on enterprise networks is becoming unsustainable with the never ending rise in bandwidth needed to support multi-media traffic , ubiquitous connectivity and multiple devices. Where does all this lead? Taking a step back to the ultimate goal of ubiquitous communications and network connectivity. Why do individuals want it? Why do they actually need it? The answer is in terms of the conversations that they want to have remotely. Does the communications and networks infrastructure exist to allow these conversations to happen easily and effectively? Can people collaborate in the context that they are in? Does it result in a satisfying personal connected experience? This is the actual problem that needs to be solved – not more bits and bytes or fancier technology. Can I as an individual get what I want, when I want it and how I want it? References: Alcatel-Lucent Research presented as Info-Graphics, Gartner (*), IDC (**) Get on Board with BYOD; Free Your Technology; Fit to Win
6 Creating the experience economyCommodity Product Service Where businesses must orchestrate memorable events for customers, and that memory itself becomes the product — the experience Experience So how do you connect these Enterprise Market Trends to the rise of the experience economy? Coffee beans are a commodity raw product that gets turned into coffee product that you can make. This costs less than when coffee gets delivered as a branded coffee service machine in an office and even that is less than a branded coffee shop such as Starbucks where the coffee itself is a minor part of what people are paying premiun for. They are not in fact, paying for coffee per se. They are paying for the opportunity to buy their coffee in a clean shop with wifi and comfortable couches and other high end items such as baked goods from La Boulange. Starbucks is selling enjoyable everyday experiences, not just coffee. So too in our industry, it is becoming less about the commodity items of phones and networks and more about the experience. Regardless of whether that experience is on the go or in the office.
7 Creating the experience economy: enterprise exampleCommodity Product Service And what makes the connected experience is personal and particular to the context — the personalized experience in context NOTE: There are photos of different products and different verticals – one for each industry behind. Use the bring to front, send to back buttons according to your needs for your audience. So putting the experience economy in our context of enterprise communications/systems and services: People don’t want a network or communications system or a data center in a vacumn. They want it to provide the tangible business outcome that they are looking for and for the customer experience that their customers want. Patients want Doctors to have access to the right information at the right time Teachers want students to learn and students want to enjoy learning Holiday-makers want access to their content and applications from where-ever they are The goal isn’t communications or connectivity, the goal is the right experience in context. What the personalized connected experience means is giving to each person the tangible outcome that they are looking for in the context that they find themselves at any given point in time. Whether that is secure wifi access from a public environment like a coffee shop or secure access to records at a hospital or school or seamless communications to anybody in whatever format they want from whatever device they have on hand – smartphone, tablet, laptop, desk phone etc. Situational contexts where experiences happen
8 Which leads to new business challengesFrom dial tone to anytime, anywhere conversations From fixed to mobile From office hours to always on From physical security needs to virtual security needs New Uses New Technologies From proprietary to industry standards (IP/SIP) From desktop to cloud From company provided to BYOD From wired to wireless From manual to automation From connected people to connected things (IoT) Growth New Business Models From CAPEX/OPEX to As-A-Service models From technology deployment to business outcomes From generic to tailored offers The Experience Economy leads to new challenges in three areas: New Uses New Technologies New Business Models New Uses means that we are moving from standard desk phones and office hours to always on, connected New Technologies means a shift to the cloud and from products to services, from the company providing the equipment someone needs to do their job to people choosing and bringing the devices that they want with the security implications and technical complications that such an approach entails. The shift to wireless has already happened with even people in the office connecting wirelessly as they move from place to place. On the network side, more and more these changes need to be automated as IT teams have more to do with less resources. Business models are changing too. With the move from products to services, the corresponding business models are moving from CAPEX/OPEX models to AAS models on a delivery/deployment side. This is being reflected on the business side with shared risk models and vendors responsible for more than just technology deployment. Now the customer expects the vendor to be a partner who collaborates for shared success to achieve tangible business outcomes. This implies that a one size fits all approach doesn’t work and that offers need to move from generic to tailored. Each customer needs an ecosystem of partners and vendors to achieve the outcome that their business and customers require.
9 Key Business ChallengesChoose key business challenges as per your region/country/client
10 Enabling enterprise mobilityTop Business Challenges User experience and managing employee expectations Security Mobile data access Making applications work on multi-platforms (driven by BYOD) and maintaining those applications Strong network backbone Managing mobile devices including BYOD, wireless networks and related services for business agility BYOD/Enterprise Mobility, Gartner “Mobile strategies must focus on the mobile person with computing everywhere around them.” 1.5B Smartphones to be shipped in B App Downloads by 2017 and by 2018, 60% of apps created will have no PC antecedent Mobility Trends The first one I want to discuss is mobility. According to IDC we expect to ship 1.5B Smartphones in 2016, showing continuous growth compared to last year. We also expect that the number of apps downloads is going to grow substantially and reach 270 billion downloads per year by More and more people are using these devices to conduct their daily activities, and specifically in the enterprise environment it is expected that the number of enterprise mobile apps are going to quadruple by Another interesting point is that 60% of these apps are going to be created with no PC antecedent. That means they were originally created to be used on a mobile device. These indicators show that mobility continues to be strong and corporations are strongly embracing what we call the mobile mind shift and consequently transforming the way they do business, the way they interface, the way they collaborate using these devices. *1 Statista.com: *2 IDC press release on 03Mar *3, *5 - IDC FutureScape: Worldwide Mobility 2016 Predictions – IDC web conference presentation by John Jackson – Nov 2015
11 Enabling communication and collaborationTop Business Challenges Ensuring greater mobility, accessibility and availability Enable productive business relationships and knowledge sharing across organizational silos/boundaries Support the social aspects of workplace collaboration Choosing a secure, flexible digital toolbox that that matches the unique needs of each business while providing high quality multimedia comms Simplification of integration of technologies and devices to create the digital workplace inc BYOD Control: governance, risk, compliance, security Adoption of consumer apps in the workplace Dave Michels, Talking Pointz “Rainbow is addressing the key trends of business communication: cloud, APIs, video, persistent messaging. ALE is clearly taking the right direction.” Our Solution Rich feature set providing real-time communication and collaboration via a variety of media and devices Simplifying device connectivity while guaranteeing high quality multimedia communications Embracing and leveraging BYOD with a mobile access to data in a fast, reliable and secure way Implementing a state-of-the-art, secure network infrastructure for both voice and data communications ALE Primary Research Study, 2014 55% of organizations currently using/running UC&C solutions and 61% planning to implement/upgrade within three years Within the next 12 months, 33% of organizations expect their UC&C budget to increase, and on average organizations’ budgets will increase by 9%. Enterprises show a greater focus on communication solutions as 39% expect their budgets to increase compared to 28% of SMBs. The largest areas of investment are web, audio and videoconferencing services (47%), IP telephony (IPT) calling and management: IP phones (44%), and , fax and voic including unified messaging (42%)
12 Becoming more agile with cloud transformationTop Business Challenges Agility and flexibility with business model and technology deployment CPE evaporation towards the cloud Digital transformation with big data Ensuring flexible and agile network infrastructure/capacity and max use Too much information to sort through from many vendors Fragmentation with small free/freemium consumer apps, with longevity/support issues New business models challenges with OPEX vs CAPEX and network alignment with on-demand business model budget limitations for network infrastructure/apps Brian Riggs, Ovum “With Rainbow, ALE enters the fast-growing market for cloud-based communications services. Rainbow’s open APIs should prove very appealing to developers, and its hybrid deployment model results in a very flexible solution for enterprises.” From Networks team Budget limitations for Network infrastructure and applications Maximizing the use of the network infrastructure and capacity Providing the same level of flexibility and agility to the network as it is for the compute and storage Aligning the network with the on-demand business model Using the latest technology to ensure business continuity for critical applications & services
13 Being ready for IoT – application and big data supportTop Business Challenges Competitiveness thanks to IT flexibility, Operational efficiency, Network reliability and security Supporting the needs for IoT adoption coming from multiple line of business Optimizing infrastructure investment Minimizing cyber security breaches Reducing operational complexity and associated costs Empowering IT to support IoT evolution easily while keeping the network simple, secure and reliable Leveraging the rich information traversing the network infrastructure to better understand user behaviors and improve business processes Gartner, IDC “IoT endpoints will grow to 20.8B units in 2020”*1 “83% of the 22M smart eyewear devices shipped in 2019 will go to enterprise use cases” *2 The other important trend in Internet of things or IoT. This one is just starting. It is not as mature as mobility, but according to Gartner they expect an explosive growth of IoT endpoints, and by 2020 we should have about 21 billion units connected. Of course not all of them are going to be used in the enterprise environment . Many will be used in the consumer world, but a large percentage is going into corporations. Just to give you an idea, one sector of IoT, which is industrial IoT, is by itself a 1.4 billion market and is growing more than 10% per year. Another example that we give here is smart eyewear. These are devices that started in the consumer world but by 2019, IDC expects that 83% of the 22 million smart eyewear to be shipped will go to enterprise use cases. These are strong indicators that this is another trend growing considerably. *1 Gartner Report: Infrastructure and Operations Leaders: Prepare for the IoT Rush, 1 March 2016 *2- IDC FutureScape: Worldwide Mobility 2016 Predictions – IDC web conference presentation by John Jackson – Nov 2015
14 Improving customer interactionTop Business Challenges Increases customer satisfaction and loyalty and is a competitive differentiator Use of Cloud Contact Center Technology for agility and scalability while offering excellent customer experiences Implementing Omnichannel capabilities Intelligent self services, SMS and Chat Less live calls but more complex ones Distributed agent network with teleworking Regulatory compliance Social engagement for sales leads and customer service Service to mobile customer base DIMENSION DATA “Smart organizations view their contact centers as their first lines of defence in the battle for consumer loyalty. In fact, 75% of companies recognize customer service as a competitive differentiator; yet, customer satisfaction levels are down for the fourth consecutive year ….” Providing simple customer connectivity anywhere, any time with any type of devices, over any kind of networks. Enabling innovative interaction methods by supporting wearable and IoT devices based interactions Keeping Customers Informed by providing up-to-date information via the customers’ preferred media of choice ALU primary research study, 2014 Dimension Data's 2015 Global Contact Centre Benchmarking Report
15 Budget issues – TCO and Moving from CAPEX to OPEXTop Business Challenges Decreased business and investment risks with scalability, flexible deployment, budget and business model Cost/Funding: reducing upfront investment, matching tech investment to business revenue, adjusting for seasonal/temp requirements with scalability on-demand/as needed Providing agile service delivery on secure, robust network to enable digitization and IOT Ensuring QoE for users with integration to exiting infrastructure Critical features: Meets security requirements, ease of use, Low TCO/ Op Cost 2015 UCC Study, IDG “49% of organizations use a 100% premises-based model which will decrease to 18% in two years. The majority of organizations will transition to a hybrid model with majority on-premises with some cloud (26%) and 20% plan to use a 100% hosted/cloud solution..” IDG: “When ITDMs reflect on their organizations UC&C cloud models, a significant shift is expected within the next two years. Currently, 49% of organizations use a 100% premises-based model which will decrease to 18% in two years. The majority of organizations will transition to a hybrid model with majority on-premises with some cloud (26%) and 20% plan to use a 100% hosted/cloud solution.”
16 Flexible Network Services Software SubscriptionOur Solutions Communications Networks Cloud Flexible Network Services Flexible investment €$£¥ LAN Social Networking DECT OmniPCX Enterprise OpenTouch NS Wi-Fi Alarm servers (e.g. Nurse call, fire alarms) ESPA TDM/IP Mobile Campus Mobile Campus Data Center Data Center Pay Per Use Software Subscription Life Cycle Management Managed Service 8082 My IC Phone Web Interface Security (e.g. intrusion detection, industrial sensors) Innovative Technologies Intelligent Fabric Unified Access Smart Analytics Smartphones/ Tablets Distributor Direct Reseller/Partner End-Customer
17 Delivering a tailored approach to industries From small to multi-national in every industryEducation Healthcare Hospitality Transport Energy Public Safety & Defense Finance Manufacturing Government We work across many market segments from the smallest to the largest customers. NOTE: This is a representative sample of our customers across various sectors. Corresponding case studies available on the web. We have 830,000+ enterprise customers in all the industries, from hospitality to government; from education to healthcare. Their needs are not the same and we appreciate their different expectations. Because we don’t serve the same way an university in North America and a retailer in Germany, we have a tailored approach supported by our partners. How can you help? We need customer references in all regions and verticals to help create business and reassure customers that we have already solved a similar problem for a similar vertical in a similar region. This is where sales collaboration is vital. Please think to build a customer reference request into any final negotiations on pricing and follow up to get that reference with the customer marketing team early in the customer cycle. Let’s discuss some Industry Solutions Highlights 1. Healthcare Today's healthcare providers must have instant knowledge access and connect the right people at the right time. Alcatel-Lucent Enterprise’s communication solutions enable healthcare providers to develop a communications infrastructure that improves patient care, advances medical practices with innovative communications applications that drive collaboration and improves access to people and information. 2. Travel & Hospitality Alcatel-Lucent Enterprise delivers end-to-end solutions for hotels transforming the guest experience. Customers benefit from advanced in-room communications, simplified network infrastructure, advanced WLAN solutions, industry-specific applications and the innovative My IC Phone. Alcatel-Lucent Enterprise also provides a range of solutions for airports, stadiums and arenas, airlines and transportation providers. 3. Education Alcatel-Lucent Enterprise enhances the learning experience for students and teachers by making classroom and online education tools more efficient and mobile. Student and teachers access resources in a cost-effective way, improve collaboration, and open new avenues for connecting knowledge. 4. Finance The operation of financial institutions is becoming increasingly global and complex. They must maintain a competitive advantage by reducing costs, complying with regulations and securing critical information. Alcatel-Lucent Enterprise delivers always-on, standards-based solutions that connect networks, people, processes and knowledge to meet these challenges head-on. Partner Ecosystem
18 Case studies by region/countryUK example (change to your region as required and suggest that you change the photo too)
19 Case Study: HospitalityCountry: UK Challenges Control of all in-room features - climate, lighting, media and phone Addition of new features as required Guest mobility without loss of functionality “Alcatel-Lucent enabled us to put together what we felt was a very good comprehensive package that enabled our customer to control their room from the handset.“ Marc Campbell, Chief Information Officer, Dorchester Collection Business Benefits Telephony Better guest experience Improved guest access to services Higher revenues per room Greater operational efficiencies Enabling Enterprise Communications Solutions
20 Case Study: Education Converged Campus Network Country: UK ChallengesInvest in IT, telephony and networking infrastructure, to remain competitive. Replace limited wireless hotspots around campus “Our new technology enables us to extend wireless coverage to students across the campus, regardless of their location. Technology has evolved significantly over the past few years, and we now feel that we're much better prepared for the next generation of communication as new students enter the University.” James Holland, Network and Security Services Manager, University of Portsmouth Benefits Converged Widespread wireless Internet coverage for students, academics and staff Increased coverage in high density areas Better remote access for students to resources around campus Enables new maintenance jobs to be requested on the move Campus Network
21 Case Study: TransportationCountry: UK Challenges Improve the overall IT infrastructure Consolidate operations to a single network Ensure continuity of service to customers "A flexible, resilient and reliable network infrastructure is critical to ensuring that Merseytravel can efficiently run its services on a 24 hour basis. The consolidation of networks has allowed us to maximise the return on our investment whilst underpinning the provision of diverse services to the public of Merseyside.“ Ian Hawkins, IT Service Delivery Manager, Merseytravel Business Benefits Telephony Able to handle high levels of traffic including data, voice and video Networking is simplified, optimized, more resilient, and has built-in security Easier to maintain network ensuring customers receive improved continuity of service Reduced cost of communications Data Center Switching
22 Case Study: Government Country: UKChallenges Existing network infrastructure reached the end of its life Scientific data is larger and harder to move around the network Needed to increase speed and reliability of the network "This new network is setting up the National Physical Laboratory for the future, by providing capacity for the large amounts of data produced in the research we undertake. We now have a more reliable network which includes over 3,000 end points for use by 700 staff.“ Claire Moore, Head of IT, National Physical Laboratory (NPL) Converged Benefits Campus State of the art, efficient technology resulting in smaller carbon footprint Full Wi-Fi coverage with no dead zones allowing all users to stay connected while mobile New interface improved user-friendliness Larger capacity allowing better scientific data management Network Mobility
23 Case Study: Manufacturing Country: UKChallenges End-of-life telephony system with operational issues Restricted technology preventing easy communication between different systems Non-user friendly system caused daily disruptions "I was extremely impressed with everything from Alcatel-Lucent. Along with their business partner they provided excellent products and services which were implemented under an extremely tight timescale.“ Steve Lacey , IT Manager, Hall & Woodhouse Benefits Collaboration Robust, efficient and resilient communications system supports the future development of the organization Dramatically reduced disruption to the organization’s operations Innovative deployment brings better communications and boosts productivity OpenTouch
24 Case Study: Healthcare Country: UKChallenges An outdated network infrastructure Desire to digitize the hospital Make access to information easily accessible Improve the patient and visitor experience “A modern network infrastructure puts us in a great position to take advantage of the best technology modern healthcare can offer, and will allow us to more easily manage and support it going forward.” Joanna Smith, CIO, Royal Brompton & Harefield NHS Foundation Trust Benefits Unified A secure, robust and reliable network Optimizing the care pathway with a superior experience for clinicians, patients & visitors Enabling the digitization of healthcare delivery Increased efficiency and reduced support costs Access
25 Thought leadership and market recognitionMARKET RATING 2014 “Strong Performer” Forrester Wave™: On-Premises UC&C 2015 Certified Support Staff Excellence Center for Networks and Communications MARKET RATING 2016 “Visionary” in Gartner Magic Quadrant for Wired and Wireless LAN Access “Challenger” in Gartner Magic Quadrant for Unified Communications MARKET RATING 2016 Product Assessments “Very Strong” for Intelligent Fabric / DC Switching infra “Very Strong” for OmniSwitch LAN portfolio “Strong” for OpenTouch Suite for MLE Company Assessments “Very Strong” for Collaboration and Communications “Strong” for Enterprise Networking and Data Center MARKET RATING 2015 “Major player” in UC&C MarketScape “Major player” in Contact Center Infrastructure MarketScape AWARD WINNER 2015 AWARD WINNER 2015 Greater China Hospitality Unified Communications Market Penetration Award 2014 Global Unified Communications Product Differentiation Excellence Award For Intelligent Fabric Technology AWARD WINNER 2014 Communications Solutions Product of the Year – Alcatel-Lucent Premium Deskphones Communications Solutions of the Year – Alcatel-Lucent OpenTouch Conversation AWARD WINNER 2016 Data Center Excellence award for Intelligent Fabric Technology NOTE: Replaced 2012 Interop award for Winner Best of Interop Award for Collaboration: OpenTouch Conversation (OTC), an Alcatel-Lucent UC solution with 2015 one and recently added the Sirius Decisions one. We have received market recognition from analysts globally for both our networking and communications solutions as well as our support, services and ways of doing business. Alcatel-Lucent Enterprise is a thought leader with strong market recognition for our innovation and leadership both on the networks side and on the communications side. The top analyst firms such are Gartner, Current Analysis, IDC, Forrester and Frost and Sullivan have ranked us very well. We have also won awards at major shows such as interop and from various other organizations.
26 Working with an unmatched partner ecosystemTechnology Partners Global Partners, System Integrators and Service Providers Ionix Global Project Management Alcatel-Lucent changed to Nokia Feb 2016
27 Main takeaways We have a comprehensive portfolio of comms, network and cloud products to implement a tailored solution that matches the unique needs of your business and addresses your key business issues With a portfolio of case studies that showcase different ways in which our solutions and services have been put together to solve the needs of customers across a wide range of industries Agility, Flexibility, Network Analytics, Big Data, Fluid Networks Control, Longevity, Support, Reliability
28 Twitter.com/ALUEnterpriseFollow us on: Twitter.com/ALUEnterprise Facebook.com/ALUEnterprise Youtube.com/user/enterpriseALU Linkedin.com/company/alcatellucententerprise Slideshare.net/Alcatel-Lucent_Enterprise Storify.com/ALUEnterprise Updated November 2013
29 enterprise.alcatel-lucent.com