1 CREATING A STEP CHANGE IN THE PUBLIC SECTOR. Slide 1 – OpeningThis presentation is designed to introduce our Public Sector Strategy to key stakeholders – whether they are existing customers, new prospects, market analysts or internal/external events audiences. Our Strategy demonstrates how we can help the Public Sector to #Adapt to the significant challenges they face in an era of austerity, and how our network based service portfolio will enable them to fulfil their regional agenda, share services more easily, collaborate across teams and regions, and become more efficient without switching the lights off. We want to demonstrate how we can support all areas of Public Sector as they strive to create a step change in the way they serve citizens. CREATING A STEP CHANGE IN THE PUBLIC SECTOR.
2 40% cuts £13 THE PUBLIC SECTOR IS UNDER INEXORABLE PRESSURE.billion more to be found* THE PUBLIC SECTOR IS UNDER INEXORABLE PRESSURE. How will you meet the challenges posed by continued austerity and a changing society? Slide 2 – Setting the Austerity Scene This slide presents a problem statement to the audience in stark terms. They will of course be aware of the government’s steep challenge, set out in the mid-2015 budget, for a further £13billion of cuts across the next parliamentary term. We want to open a discussion of how they are seeking to address that challenge, and what part technology can play. “We understand the pressure the Public Sector is under at present. You’ve been challenged to play your part in finding an additional £13billion of savings, which means more like for like budget cuts and greater pressure, on people, processes and services. We see these cuts hitting back office functions like ICT hard, because your focus must remain on protecting front-line services. But the downward trajectory in budgets has been matched by an upward trajectory in citizen expectations, driven by the relentless pace of technological change.” *UK Government 2015 Spending Review July statement
3 60% 6.4 million 1 hour £72 million poor contact channels***UK citizens have never been online* 60% of citizen dissatisfaction is caused by poor contact channels*** 1 hour Slide 3 – Introducing the citizen This slide demonstrates that we know our market place and we understand the need to address the demands of a transforming citizen demographic. Many government organisations are seeking to shift to more cost-effective (often digital) contact channels, in order to provide better access to front line services, but they must ensure that this doesn’t result in a detrimental impact upon citizens who do not have access to digital platforms (especially the elderly and the vulnerable). “We’re also seeing the challenge of austerity exacerbated by the fact that many citizens, especially millennials, are seeking to access these front line services through digital channels – via their smartphones or tablets, rather than on the telephone or in an office. This presents a great opportunity for you to improve your cost to serve model, but how do you ensure that ALL citizens, including the elderly and the vulnerable, are well served? 13% of UK citizens have still never been online, and many older members of society still want to pop into their local government office or speak to a real voice on the phone, whether they’re paying a bill or seeking support. saved per government worker = £72 million saved annually** *Office for National Statistics Internet Access Q Update **Deloitte and Reform think tank, October 2015 ***Unify 2014
4 THINK DIFFERENTLY COLLABORATION, SHARED SERVICES,Technology will be the catalyst – and remain at the centre – of how the Public Sector adapts to new challenges and demands. The critical steps towards fundamental change: Slide 4 – The role of technology This slide begins to position technology as the springboard for the change the audience must face to overcome the challenges we’ve already discussed. It also introduces the four key priorities we see for our customers – allowing us to further demonstrate our understanding of the current Public Sector environment and open a discussion of how the sector is already shifting their agenda towards these priorities , with our help. “The technology is there (and it gets more sophisticated every day) to transform the way citizens are served and communicated to. In fact, we believe that it is the catalyst for Public Sector transformation. Our customers’ agendas have already begun to shift towards this transformation and we’ve seen four clear priorities emerge for all Public Sector organisations: the need for greater collaboration – across regions, agencies and teams. The ability to share services and resources with partners and neighbours. The drive towards creating smarter, happier working environments for staff through new ways of working. And, crucially, delivering a more efficient and effective operational model.” COLLABORATION, SHARED SERVICES, EFFICIENCY AND NEW WAYS OF WORKING.
5 Slide 5 – Obstacles and OpportunitiesThis slide allows us to articulate our understanding of the Public Sector’s priorities, and allude to the associated challenges our customers often perceive. It opens the conversation how we can work with them to make these opportunities a reality. We must be the driving force that allows them to adapt. And we must convince our customers that change is inevitable, but risk and failure is not. “There’s no doubt that regional collaboration creates a more joined up Public Sector, more best practice and better end services. But for organisations to collaborate fully they need to approach ICT in a completely different way, and that can be tough. Similarly, where customers have moved to a shared service model, proven cost savings and improvements have been delivered – we’ve seen this more and more in recent years. However, developing a shared service strategy requires multiple organisations with different agendas and focuses to reach strategic agreement across a number of functional areas. The vast majority of organisations perceive that moving to a more mobile, flexible working environment is the only way to attract and retain great teams, as well as boosting productivity, but implementation requires serious thinking and a shift in organisational culture that must be carefully managed and communicated. And finally, if we consider that attitude to more radical ICT innovation the first and most important objective is proving that return on investment will be delivered through dramatic change programmes – coupled with a ‘fear of failure’ that can hobble major ICT projects before they’ve begun. In other words, change presents as many obstacles as it does opportunities – that’s why working with the right technology partners is a critical success factor as you create your transformation agenda.”
6 CHANGE IS INEVITABLE AND WE CAN HELP YOU ADAPT TO BECOME:More collaborative More efficient More secure Setting you on a path towards sustainable transformation, not incremental cuts. Slide 5 – Building on the #Adapt message This slide starts to positon Virgin Media Business as a driving force that will help enable the Public Sector to adapt. And we must convince our customers that change is inevitable, but risk and failure is not. “So how do you respond to all of this inevitable change? How do you embrace technology, innovate, do things differently and more efficiently…but with less budget and fewer resources? We think we can help you to respond to the inevitable change in your world by setting you on a path towards sustainable transformation, not incremental cuts, making your organisation more collaborative, efficient and secure along the way.”
7 THE STATUS QUO Make small, incremental cuts Do less where possible Keep the lights on Slides 8 & 9 – Save to Invest These slides introduce our ‘Save to Innovate’ go-to-market strategy, which helps our customers to overcome the investment paradox that has been created by current market trends: how they must cope with austerity and deep cuts to budget whilst at the same time being asked to do more in the ICT space. “In order to overcome the challenge of austerity, many Public Sector organisations have, up until now, found the savings they need by nibbling away at budgets and eliminating non-essential services. Continuing in this way is unsustainable from a technology and service perspective – in many IT functions there are very few areas left to shave budget from, and the approach negates the possibility of creating a strategy for qualitative change. In order to make the dramatic savings you need in order to meet budget targets and create a more efficient, productive environment, decisions must be taken that can be perceived as carrying significant risk. Our job is to help you overcome those challenges and mitigate the risk.”
8 SAVE TO INNOVATE Consolidate services to cut costsInvest in shared, collaborative infrastructure Re-imagine ICT strategy Innovate to deliver real transformation SAVE TO INNOVATE Every day, we enable our customers to: Slides 8 & 9 – Save to Invest These slides introduce our ‘Save to Invest’ go-to-market strategy, which helps our customers to overcome the investment paradox that has been created by current market trends: how they must cope with austerity and deep cuts to budget whilst at the same time being asked to do more in the ICT space. “We can provide a clear path to halt the vicious circle of reduced investment that leads to a less effective ICT environment. The first step on this path is driving down the costs associated with an old, creaking complex network and a potentially fragmented supplier landscape, by consolidating core connectivity services with Virgin Media Business. But once we’ve delivered that PSN compliant network platform (in a way and at a cost that few of our competitors can match), we can begin to help customers to invest what they’ve saved with us to deliver a more innovative, transformational environment. We work closely with our customers to look at how they build a strategy, with a trusted partner, to overlay value added services that deliver real return on investment and address their C-level business challenges. The vicious circle of cuts and lack of investment becomes a virtuous circle of operational efficiency, seamless connectivity and strategic vision for the future.”
9 60% OUR NETWORK PROVIDES THE FOUNDATION FOR CONSOLIDATED,OF THE EMERGENCY SERVICES RELY ON OUR NETWORK, 24 HOURS A DAY. PROVIDES THE FOUNDATION FOR CONSOLIDATED, COMPLIANT CONNECTIVITY SERVICES. Slide 9 – the Network Platform This slide allows for a wider discussion of the strengths and merits or our network, and continues to position that network as the first step in the #Adapt ICT journey “Our network provides the foundation for consolidated, compliant connectivity services that will act as the springboard for change and investment. Already, more than 55% of blue light services rely on our network for its speed, resilience and security, which puts them in an ideal position to move towards a more collaborative, joined up future”
10 BUILDING ON THE PSN PLATFORMSlide 11 – Beyond Connectivity This slide sets the scene for a more detailed discussion of the broader VMB portfolio and how it support the regional collaboration story, from secure connectivity to innovation. “But while PSN connectivity is the key enabler for different ways of working, creating a strategy for transformation requires access to a range of ICT services that seamlessly overlay onto that network. That’s why we’ve developed a portfolio of services of which connectivity is only part of the story.” CONNECTIVITY IS ONLY PART OF THE STORY.
11 FROM PLATFORM TO OUTCOMEPSN NETWORK PLATFORM Slide 11 – Platform to Outcome This slide provides an overview of our broader portfolio, demonstrating how the network is the enabler for secure, seamless connectivity, but also highlighting our capability to provide the collaboration and mobility solutions organisations will seek to introduce as their regional agenda matures, as well as the professional and managed services to underpin radical future transformation.
12 Slides 12 to 16 – Regional CollaborationThese slides bring to life the regional collaboration journey, from connectivity through to innovation. As regional government organisations seek to adopt national policy they must find ways to communicate and share, not only with other organisations in their vertical, but also with other organisations in their own region – this helps them to both save costs and provide a better service to the citizen. The result of this is regions that are collaborating and sharing for maximum benefit. What do they need to do this? Firstly, they need PSN accredited connectivity – otherwise data and information sharing is not possible. Secondly they need an ICT provider that is regionally focussed, and understands the objectives and challenges of that region. Thirdly they need access to a range of services that will allow them to seamlessly inter-connect, collaborate and share. “The Public Service Network is the backbone of secure, efficient communications - by establishing a foundation of PSN accredited connectivity, it is possible to ensure that data and information can be shared seamlessly by field workers and office based teams across organisational boundaries – so whether teams are at home, in the office or out in the community there is a single backbone for communications and knowledge transfer. Purchasing connectivity and services a part of a regional PSN consortium also helps to drive down the spiralling costs that are likely to have accrued across complex legacy networks, and to consolidate fragmented supplier landscapes and leverage economies of scale. So in both financial and technological terms it provides the spring board for future investment and innovation.”
13 “This PSN backbone does not stop at organisational level, however – secure communication and knowledge transfer across regional boundaries is equally important to delivering an efficient Public Sector – and allows for sharing of services and collaboration on a national level. Our regional expertise and local service model, coupled with the National reach and power of our network, makes us one of the only providers to be able to seamlessly deliver this backbone to Public Sector organisations.”
14 “Once the collaborative infrastructure has been delivered, ICT agendas can shift towards identifying smarter ways of working and efficiency, creating a better environment for citizens and a better working environment for staff.”
15 “The eventual outcome is a transformed regional environment, where teams remain seamlessly connected wherever they are, citizens are ablr to make contact with government agencies more easily and local government agencies can deliver all of this whilst still maintaining efficiencies through, for examples, rationalisation of buildings and more time-effective deployment of field staff.”
16 OUR CREDENTIALS 2009 We won the Hampshire PSN 2010 We won LGfL: the largest VMB contract to date 2011 We became the first organisation in the country to be awarded the PSN Compliance Certification, CAS(T) 2-2-4 We won the Cambridgeshire PSN We were one of just five organisations to gain a seat on the PSN Programme Board 2012 We won the Yorkshire and Humberside PSN We provided Wi-Fi on the Tube for the London Olympics 2013 We founded the Digital Youth Council, which guides digital strategy for school children We won the West Midlands PSN 2014 We secured IL3 security accreditation for key services 2015 We were awarded a place on all ten lots of the Network Services Framework Slide 16 – Why VMB? This slide provides an overview of some of our key milestones in the past five years – they help to demonstrate why we’ve come to dominate the market (and why several of our competitors have told us they pull out of connectivity tenders if they know we are bidding) and why Kable said in 2015, “Virgin Media Business have, to date, been the most successful supplier in securing PSN-compliant services in the UK market.” “Since 2009 we have consistently been at the forefront of the Public Sector ICT strategy and development – a fact reflected in the many strategic customer wins we have achieved, from Hampshire to Yorkshire. We have played a pivotal role in the development of the PSN operating model, standards, and marketplace and we are one of only five suppliers to have a seat on the PSN Programme Board. We were the first organisation in the country to be awarded PSN Compliance Certification CAST224, highlighting our credibility as a supplier that not only understand but invests heavily in the security and compliance standards required by government organisations. And beyond the PSN environment, we keep scoring wins across the country by combining innovation, leadership and strategic vision. We delivered Wi-Fi on the Underground for the London Olympics, sponsorship and connectivity for the Glasgow Commonwealth Games, and established Generation Tech, the first digital youth forum of its kind in the UK.”
17 DUNDEE CITY COUNCIL NORTH LANARKSHIRE COUNCIL NHS GREATER GLASGOW & CLYDE OUR HERITAGE CUMBRIA AND LANCS TELESTROKE HULL CITY COUNCIL INFORMATICS MERSEYSIDE NORTH YORKSHIRE POLICE NORTH WEST AMBULANCE SERVICE CAMBRIDGESHIRE PUBLIC SERVICES NETWORK (CPSN) 20+ YEARS OF PUBLIC SECTOR EXPERIENCE, EXPERTISE AND SERVICE DELIVERY. 700+ CUSTOMERS 40 REGIONAL OFFICES 60+ PUBLIC SECTOR EXPERTS TRANSPORT FOR LONDON Slide 17 – Why VMB? This slide highlights that many of our customer are happy to share the work we’re doing with them and demonstrates the strength of our regional presence with case studies from Scotland to Hampshire. NORTH EAST LONDON FOUNDATION HAMPSHIRE FIRE SERVICE WESTMINSTER CITY COUNCIL LONDON GRID FOR LEARNING PORTSMOUTH CITY COUNCIL THE HAMPSHIRE AND ISLE OF WIGHT PARTNERSHIP
18 OUR NETWORK IT ALL STARTS HERE. Slide 18 – Why VMB?This slide provides some more network statistics and proof points, completing the Why VMB story.
19 INNOVATE LET’S EXPLORE THE ART OF POSSIBLE…Slide 20 – Innovation and the Future This final section offers a glimpse into the immediate future, giving a view of how we’re translating our knowledge and expertise into services and solutions that will take the Public Sector to the next stage of the journey towards technological innovation and transformation. “Over the course of this discussion we’ve learned why Virgin Media Business can be proud of their heritage within the Public Sector, and how we’re helping to meet the challenges the sector is facing with solutions that enable collaboration, sharing, efficiency and transformation. But it’s also important for us to keep looking forward, and working with our most visionary customers to determine where they want to take their ICT strategy in the future. The Public Sector needs a revolution in efficiency and service provision, and we can underpin that revolution. Let’s take a look at what it might look like in our world, and our customers… Through a project called Alton Gnaritas, we’re harnessing the power of our existing network technologies to create a cloud-based service market place for the Public Sector. Alto Gnaritas will enable innovations like connectivity as a service, the creation of common platforms for regional services, secure gateways to access other public sector environments, better service wraps and, ultimately, the delivery of a sensory network. On a more localised scale, we’re involved in a host of customer trials and product or partner developments to determine which new technologies will help to transform each aspect of the Public Sector. Here are just a few quick examples…”
20 SUPORTING SELF-CARE & PREVENTIONWe’re working with the health sector to develop wearable technologies and pattern monitoring sensors, helping to keep patients in the home and healthier. “We’re committed to heling the UK healthcare system move away from cure and towards prevention. We’re running trials with clinicians, decision makers and IT partners to make sure we continue to deliver solutions that solve clinical challenges in an increasingly integrated health and social care landscape. For example, we’re looking at the introduction of pattern sensors that enable elderly or dementia patients stay in their home for longer, by keeping their carers informed of any sudden breaks in behaviour which might indicate a fall or an incident. This technology can also be implemented in a care home or ward environment to help staff provide the best levels of care for their patients whilst reducing their won workload. We’re also trialling body worn technology that keeps clinicians aware of patient conditions outside of the GP surgery, whilst giving the patient themselves better knowledge of their condition and more opportunity to self-care. This is an exciting journey for us and we’re looking forward to understanding how we can help the NHS and other healthcare organisations – from cost saving through to innovation.”
21 CONNECTING CLEVER CABINETS“CONNECTING CLEVER CABINETS: We’ve got a plan to create data feeds from our plethora of street cabinets to help deliver better value to citizens in a whole range of ways – from pollution monitoring to smarter parking spaces.” We’re creating data feeds from our street cabinets to help deliver better value to citizens – from pollution monitoring to smarter parking spaces.
22 POWERING GENERATION TECH“What our children learn – and how they learn – is changing fast. Technology is already creating a deep and long lasting impact on the education of our young people, and it will also shape what the future holds for them. In the UK, we have a bigger digital economy than any other developed nation and our children will be vital in helping us stay in pole position as they enter the global workforce. Virgin Media Business is committed to enabling today’s students – ‘Generation Tech’ – to thrive in a digital world. We aim to do this by working with partners like London Grid for Learning and Atomwide, and speaking to education leaders, classroom ICT experts teachers, parents and, most importantly, learners themselves to understand how, where and when they want to use digital technology; by doing this we can create solutions especially for schools that offer the connectivity, services and resources they are looking for. Our primary solution in the Education Sector combines core Virgin Media Business connectivity with the market leading portfolio of services offered by our Partnership with TRUSTnet. The TRUSTnet proposition includes all of the following services for a standardised price: 1. A secure, high speed dedicated broadband connection for each school 2. Security that will safeguard keep students, staff and data 3. A wide range of teaching and learning resources and digital collections 4. Dedicated support through an account team and a specialist Helpdesk” We’re delivering innovative learning environments to help prepare the next generation for a digital world.
23 BRINGING WIFI TO THE STREETSWe’re providing an unlimited, superfast WiFi service to residents, businesses and visitors on UK high streets. “We’re joining forces with Chiltern District Council to blanket Chesham’s high street with superfast WiFi, allowing 21,000 residents to connect to download Strictly or Googlebox in 30 seconds at the bus stop. The pilot, the first of its type in the UK includes putting WiFi under Chesham’s pavements and in our cabinets. The unlimited WiFi service is available to residents, businesses and visitors passing through the centre of Chesham, Buckinghamshire; the service also covers parts of Lowndes Park – a 36 acres community park. The new network can provide speeds of up to 166Mbps, seven times faster than the average UK broadband speed and will be delivered using cutting edge technology with connectivity delivered directly from our street cabinets and the UK’s first ever Smart Pavement. Users will easily be able to connect by selecting “Virgin Media Free WiFi” within the WiFi settings on their device. Virgin Media mobile customers with an Android device will be able access it seamlessly through the Virgin Media WiFi Buddy app This is part of building a metropolitan WiFi system and this is part of building a better digital infrastructure by re-drawing the UK WiFi map. It is not just about extending the company’s ultrafast network to more homes and upgrading speeds to Vivid 200Mbps but being the defacto provider of trusted connectivity both in the home and out of the home. We’re encouraging more councils to get in touch and sign up their paving slabs to give their local residents and visitors an unrivalled out of home experience, which has fantastic implications for local communities, businesses and residents.” Financial Times - Virgin Media launches 'smart pavement' WIFI in UK The Times - Smart street has Wi-Fi under pavement Think Broadband - Virgin Media pilots Smart Wi-Fi pavement in Chesham Get Bucks - Free WiFi has been installed in Chesham's high street in a UK first Pocket-lint - Virgin Media solves the public superfast WiFi problem by putting it under your feet
24 THANK YOU