1 Customer PresentationManaged Escala Customer Presentation
2 Objectives of this presentationCombine 2 key Atos M&S offers for a real value proposal Escala Servers Managed Services Derive full benefits of Escala and AIX technologies Guarantee a secure production of applications running on these infrastructures
3 Atos experience, from A to ZThanks to Atos’s experience as a manufacturer and an outsourcer, we combine the needed resources and know-how to assist clients in controlling complex, heterogeneous infrastructures Unix competence center Atos Demo Center, Echirolles provide support services professional consulting, benchmarking, migration, deployment, maintenance, high availability and outsourcing; provide expertise in operations and development Service Assurance (SA) Center Echirolles, … assists its customers in mastering new technologies Managed Services
4 Stakes Return on investments, sustainable Unix strategyLimit « iso-fonctionnalities » migrations only a switch from one technology to another Ensure the availability of scarce expertise system engineers, network & security, database and ERP administrators Combine external/internal and local/remote service Automation of recurring production functions - industrialize Benefits Expanded service hours by relying to Atos experts who take over from local teams Guaranteed SLAs Reduced recurring costs by sharing expertise Security
5 Most popular servers of the Unix MarketPower servers (IBM Power systems + Escala) undisputable leadership on the Unix Market Power shipments are 3x the volume of HP, Oracle and other Enterprise servers Best performance Highly efficient virtualization Best security Business Resilience for critical applications Worldwide Server Unit Share >$100K Most popular servers of the Unix Market Source: IDC Server Tracker Q212 Release, August 2012
6 Capabilities High End Mid Range Flex Entry Escala range Escala range ∂- Large scale consolidation - Highest utilization - Up to 1000 VMs Entry Leading Oracle TCO Industry’s best reliability & security Built in capacity reserves (POD) - Converged Infrastructure - Scale up & scale out - Rapid deployment Scale-out pricing AIX and Linux models - Leading bandwidth & core performance Capabilities
7 Managed Services Offer frameworkHosting Data Center Network Services Infrastructure management Monitoring Administration Application management Services desk ERP Operation Cloud management Public Cloud Private Cloud internal / external Hybrid Cloud Governance – Integration
8 Atos outsourcing facilitiesThrough its industrial Service centers, Atos proposes : Secure hosting facilities and on demand power; 24/24 – 7d/7 monitoring services Production and administration Technical and business Service desks providing Levels 1, 2, 3 support and change management Application Maintenance Services for AIX® applications Powerful tools supporting transparency and industrialization technical and management portal, monitoring tools for systems and networks, workflows for changes, ITSM for incidents & problems An highly secure approach through secure facilities and a global security policy
9 Capacities AIX servers (Trelazé, Saint-Ouen, Les Clayes-sous-Bois, ….)Dedicated 246 AIX physical and logical servers (100 physical servers) Shared 10 Physical Escala/AIX (from v5.2 to v7.1) Expertise profiles PROFILES MISSIONS/BENEFITS AIX® administrator Certified AIX® engineer, he manages the systems, configurations and capacities. He guarantees the infrastructure availability and response time. He manages the level 3 incidents and interfaces constructors and maintainers. Network and Security engineer He ensures the proper configuration of network and security equipment: rights, ports… Database administrator Databases specialist, he manages the environments and their access by the applications: he ensures the availability and performance of the Databases and maintain their operational conditions. He is responsible for changes and migrations. ERP Administrator He manages the various environments and ensures availability for Development and Production teams. He manages the performance and upgrades. Operations analyst He manages the level 2 incidents, automates the production and is in charge of the deployement of new applications. Computer operator, pilot He provides a large time range schedule (day, nights & weekends, 24/7) in addition to or replacement of internal Customer’s teams: he controls your backup operations and manages the first-level incidents and cataloged changes and ensures maximum availability of your applications.
10 Four models “ On-site outsourcing ” (insourcing)The customer is the owner of its infrastructure and hosts it Atos replaces or complements customer’s production team within customers’ facilities “ Remote management ” Atos monitors and manages infrastructures and applications remotely “ Hosting ” Atos hosts customer’s infrastructures in its Data Centers Atos may monitor and manage infrastructures and applications “ Outsourcing ” Atos provides, manages and hosts infrastructures , dedicated or shared Atos can manage applications
11 Conforama Remote management of Oracle applicationsOracle Business Suite 11i (GL, AP, AR, AX modules) ; 4 Escala servers; 300 users Atos (former Bull) provided Conception and development of bespoke and parameterization of Oracle applications Set up of the technical architecture Remote Monitoring and administration of the systems and database Production and maintenance of the applications Specific support at each yearly new exercise Customer: Conforama is a French retail company specialized in home furniture. Created in Lyon in 1967 by 8 independent stores, it was bought in 1991 by PPR Groupe (Printemps-Pinault-Redoute), French #1 in home furniture and WW #2 in home equipment. Conforama has 244 sales points in France and is also based in Spain, Italy, Croatia, Switzerland, Luxembourg and Portugal (56 sales points) Solution: remote management from Trélazé Data center of the AIX infrastructure bought by the customer and hosted in his facility in Lognes (near Paris) Needs: in 1999, Conforama asked for a new financial system allowing to reduce the monthly closure and produce financials reports. Having made the choice for Oracle Applications, Conforama’s objective was to focus its internal on its business. SLAs: Operations between 7h-20h, Monday - Friday Experts (applications & system) on duty 24/24 Specific enforced organization for financial closures from 1 to 10 of the month Solution: outsourcing of the solution based on a global partner with a Unix and Oracle applications expertise ready to manage its ERP from end to end Contract: signed in 1999, renewed in 2012 till Feb 2015
12 AIFE Chorus Chorus hosting & operationsAtos (former Bull) provided - Design & implementation of the production model - Production of the applications - Hosting of production platforms in Trélazé and of pre-production and Disaster Recovery platforms in Saint Ouen - Management of the infrastructure, network & security Customer : Agence pour l’Informatique Financière de l’Etat (AIFE) is the department of the french state in charge of finance, budget of the state. Needs: hosting and production of the CHORUS program (SAP, concurrent users) 4 Escala PL3250 servers, 940 blades (Linux & Windows), 4 DMX3, network and security devices, 200m² Datacenter Trélazé, 150m² Datacenter St Ouen Solution: - Atos Datacenters - System, Database, SAP Administrators (50 people) Key differenciator: Atos designed and build the technical infrastucture, allowing to be efficient during the transition phase of the operations Objectives: production of the Chorus solution, set up of a reversibility plan and gradual transition plan towards customers team concerning the production of the application and the administration of the infrastructure Contract: Exploitation: october 2008 – december 2010 Hosting: sept > jan 2014
13 AIFE Chorus Definition of new infrastructuresCustomer : Agence pour l’Informatique Financière de l’Etat (AIFE) is the department of the french state in charge of finance, budget of the state. Atos (former Bull) endorsed following responsabilities Project management Design of the architecture: infrastructures and applications (SAP) Platform installation and configuration (development, pre-production, technical integration and management, production, support and DR platforms) Industrialization Performance tests, management Transfer of competency Needs: definition and delivery of a new platform supporting Chorus program. Solution: - 15 technical experts Objectives: secure applications, reduce recurring operations costs, increase the performance to better manage workloads peaks Contract: Exploitation: october > july 2014
14 CNRS Hosting, infrastructure management + SAP productionAtos (former Bull) Designs and provides a new architecture based on virtualization Application deployment on the new infrastructure with migration of existing Oracle DB to 10g Hosting of the infrastructure Administration of AIX and Linux systems Administration of Oracle DB and SAP operations of SAP applications (3000 batchs /day) Customer : Centre National pour la Recherche Scientifique (CNRS) is a public, state owned research organization. Depending on the « Ministère de l'Enseignement supérieur et de la Recherche », its employs more than researchers with a budget of 3,4 billions of and provides its activity on all fields of knowledge. Needs: modernize the IS; standardize technical components under Aix, Linux and SAP; implement virtualization; guarantee high availability , reduce operations costs Delivery: Angers/Trélazé Hosting Datacenter « SAP Hosting Partner » certified; Outsourcing SAP competence center Why Atos: Capacity (infrastructure, servers, hosting, networks) Flexibility , security and high availability Design of the architecture certified by SAP through Echirolles SAP competence center Objectives: rely on an outsourcing provider when producing a new accounting and financial system and a new Human Resources application, based on SAP Contract: signed in 2009, for 6 years
15 Detailresult Services 7x24 operations & supportAtos delivers 7 x 24 pro active Management Services and HW support according to ITIL V3 standards Customer : Retail business 285 shops, employees. More then €2 billion turnover per year Delivery: Remote infrastructure operations, service provided by external parties (Datacenters and AS400), Atos Grenoble Service Assurance Center (HA999) and Atos NL employees Needs: flexibility, continuity and availability in a growing and fast changing environment Why Atos: better understanding of business than previous supplier, customer intimacy, partnership in infrastructure management, more flexibility, easy to contact and fast response to customer requests. Objectives: Maintain and improve market share with innovative retail formats, IT robustness, flexibility and developing synergies in costs. Project: > €5M, 5 years contract Contact: Serv. Manager: Johan C. van Fenema
16 Who can manage your AIX systems better than Atos ?Atos differentiators European AIX® R&D center (Grenoble, France) Competence and Customer Briefing Centers AIX support centers Highly secured hosting and production data centers Proven know-how in industrialization and automation of IT operations An AIX Secure Cloud piloted by CA Automation Suite Significant references Who can manage your AIX systems better than Atos ?
17 Tools and contacts 4 pages Flyer “Managed Services for Escala”Optimize your AIX environment operations with Bull Your contacts Escala servers Your local “champion” M&S Global Escala (tbc) Outsourcing M&S (tbc) Insourcing Your capacity manager
18 Thanks For more information please contact: T