1 CVs for the Irish Market - A Guide for International Students

2 Breda Hegarty – Pre-employment Trainer BITC – Network for Responsible Business Business Action on Employment 10 years empowering people to gain employment Surveyed numerous HR Managers

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4 Make it Easy- 15 Second Rule

5 Tailor your CV to a Specific Role

6 Know your Audience

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8 You only get one chance to make a first impression

9 The employer will see thisIf you send this C.V.   Eduardo da Silva I was born on the 30th of July 1980 in Brazil I went to live in Singapore when I was 11 years old. Education I attended the International School in Singapore and I finished school in 1998 with A levels in Geography, Maths and Business Studies. During my last two years at school I worked as a sales assistant in a golf shop at weekends. After my final exams I did a six month computing course at the Technical College of Singapore, where I learnt about various computer programmes and packages. Work Experience My first full time job was with a company called Airtent. Airtent is a computer software company. I worked there as a Customer Service Representative. I worked with Airtent for 1 year.My second job was with a company called Bestsite, which I joined after I moved back to Portugal. The company sells computer accessories to all kinds of businesses worldwide. I was responsible for the Publicity and Marketing of the company.  Additional Information I enjoy golf and scuba diving. I have a full driving licence and I can speak fluent English, Portuguese and French. I also have a working knowledge of German and Spanish. You can contact me on at 476 Sacred Way, Malahide, Co. Dublin The employer will see this

10 Eduardo Da Silva 476 Sacred Way, Malahide, Co. Dublin 0877234780 Residency Status: Stamp 4 Personal Profile: A confident and self motivated multilingual (Fluent English, French and Portuguese) target driven Marketing Manager, with over 15 years experience in Marketing, Publicity, Sales and Customer Service, with excellent knowledge and proficiency in various computer programs, specialising in design is looking for a similar role in a progressive company. Work History 2000 – Present: Publicity and Marketing Manager Bestsite, Lisbon, Portugal (A computer accessories sales company) Duties: Responsible for all the publicity and marketing of the company Generated and increased sales by 10% through social and print media campaigns Attended media events to raise the profile of the company and created new contacts and increased customer base Increased traffic to the website company by 20% site by maintaining and constantly updating the site Designed, ordered and distributed publicity material i.e. brochures and leaflets Compiled accurate statistics on sales and marketing trends and published monthly reports Carried out customer satisfaction surveys Motivated staff to which led to monthly deadlines and sales targets being consistently met and exceeded 1999 – 2000: Customer Service Representative Airtent, Singapore. (A computer Software company) Responded to approximately 50 incoming calls on a daily basis Ensured all customer complaints were solved quickly, efficiently and professionally Provided customers with information on our range of products in order to up-sell products Explained complex technical issues in simple terms to clients Completed daily reports in an excel format and recorded customer feedback Followed up on all calls and s Participated in weekly meetings Reported to the manager in relation to monthly customer satisfaction ratings 1996 – 1998: Sales Assistant Golf Shop, Singapore Duties: Advised customers on new Golf products and recommended local golf attractions. Compiled sales figures using in-house database Served customers with a friendly and polite manner Merchandised and replenished stock and cleaned the store Handled cash and credit card transactions while working on the till. Dealt with customer’s questions and complaints Demonstrated new golf equipment and assisted customers in finding suitable products Responsible for opening and closing the store Education History 1998 – 1999: Computer Course Technical School, Singapore. Subjects included: Computer Programming Software Packages i.e. Microsoft (Word, Excel and PowerPoint) Computer repair and troubleshooting Web Design Graphic Design Skills Fluent English, French and Portuguese and working Knowledge of Spanish and German Full driving Licence Excellent Computer Skills i.e. Microsoft Office and Photoshop Proven up-selling skills Hobbies and Interests Taught a graphic design course voluntarily at the High 5 after schools club Malahide, Co. Dublin. Golf – Member of the Lisbon Golf Club. Won various tournaments Scuba Diving – Passed level one of PADI References References are available on request

11 Show that you are a good investment

12 CV Layout Personal details Personal profile Career HistoryEducation History Additional Courses Skills – Hard skills Hobbies and interests (Optional) References are available on request

13 476 Sacred Way, Malahide, Co. Dublin 0877234780 Curriculum Vitae Eduardo Da Silva 476 Sacred Way, Malahide, Co. Dublin

14 Sales Pitch Personal ProfileA hardworking, motivated, trustworthy, capable individual with excellent interpersonal, communication and negotiation skills is looking for a role in a dynamic and creative environment A Marketing graduate with a diploma in digital marketing and over 2 years experience in Marketing. A proficient Ms Office, Corel Draw and Adobe Illustrator user, with expertise in SEO, adwords and optimisation Is looking for a role as a marketing assistant.

15 Career History

16 Dynamic Verbs

17 Duties need details Answered customer’s callsAnswered over 60 calls daily regarding room availability and hotel facilities, turning 80% of calls into bookings

18 Cleaned rooms Cleaned all areas of 3 hotel rooms within a 2 hour period, changing bed sheets and hoovering and mopping floors

19 Highlight Achievements

20 Achievements in Work

21 Achievements in Education

22 Skills

23 You have many Skills

24 Hobbies and Interests

25 Make it detailed Music Singing – Member of the Clontarf Choral society, having performed in the Gaiety and the Olympia Sports Football – Goalkeeper with the Rathmines Community football team and Aston Villa supporter

26 Avoid

27 Checklist Font size is consistent Font style is consistentNo fancy colours, logos or tables Used the advertisement Kept the employer in mind It has detail – facts / figures It is easy to understand Send in Ms Word – No PDF

28 Avoid spelling MistakesAtention to detail Performing on the reception desk Dressing up for the patients I am hard work

29 Don’t trust spell checkOrganised over 4 events per year to try and attack at least 400 customers Helped to ruin the clinic I have a curse in business

30 I can work hard under pleasureI am an idle candidate Looking after the manager’s rooster

31 Most importantly

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33 Any Questions

34 Breda Hegarty Pre-employment English Language Trainer Business in the Community Ireland 30 /31 Lower O’Connell Street, Dublin 1. T:    M: