1 Hardware, Software to Fluff-wareThe shelter and settlement sector is fantastic at managing the hardware, and getting better at the software; community mobilization and knowledge transfer. How about fluff-ware? Fluff ware; is how we deal with sentiments and emotions of an individual, community, a group or a nation. When we say we want to increase work with existing systems, to seek solutions for crisis affected displaced population, the drive towards “out of camp” solutions come to mind. This mean we depend upon local communities, neighborhoods and systems. The capacity for a host society to absorb additional populations of course depends upon availability of space, finance and materials. However, and moreover, I would argue it initially lies within the realms of fluff; the host’s generosity, empathy and the hospitality to welcome and share their city, homes, neighborhoods. If those affected by crisis are not welcomed, when distrust or resentment is prevalent, then the opportunity for humanitarians to tap into existing systems starts to close in on us, in effect the doors starts to close and we might return to the closed camps. In this session I would like to introduce fluff-ware as part of a holistic shelter and settlement program. UK shelter forum Nov 2016, Holistic programming Global Senior Technical Advisor Shelter and Settlement

2 When we depend on existing systems to support the displaced.

3 Safe, appropriate and dignified urban accommodation for migrants and refugeesHard ware We leasing vacant apartment buildings from private owners We repair the apartments to a safe Greek building standard. We furnish apartments with essential household items. We cover utility bills (electricity, water, heating, municipal tax) and maintenance costs We provide cash support to the refugee families which is used in the neighborhood Soft ware; We negotiate lease agreements with building owners We provide social support services, case management, referrals, child and adult activities, CFS, translators We provide security in building

4 General Concerns raised towards each groupDebt Safety Everyone wants peaceful existence. Is it possible to aim for peaceful co-existence? Tax Local Greek Residents Poverty Business/ employment Education Religion Housing Culture Health Hygiene Disease Over-crowding Want to be appreciated Ghettoization Safety Safety Want to show appreciation Established migrants Balkans, Eastern Europe, Africa, Middle East, Asia When are they leaving Greece? Religion New arrivals Refugees/ Migrants Relocation -Asylum seekers What is the next country going to be like? Jealousy towards new arrivals receiving more assistance than when they arrived Want to be productive and give back Work Health Education Apathy towards the new arrivals Debt There is a wide range of attitudes towards established Migrants and New arrivals Welcoming Sympathy Indifference Rejection

5 1. Activities and Action based; a. Within the accommodation, Opening up space for positive engagement; Facilitating relationship building 1.      Activities and Action based; a.      Within the accommodation,   b.      Within the host community   2.      Neighbourhood improvement contributions a.      Municipal / district level b.      Neighbourhood level level Persons / roles Networks Personal level Elderly Man/ Woman, Romanian origin, African Origin, Hair dresser, Tailor, restaurant owner, Greek religious person. Groups from former village, Neighborhood level Pensioners, KAPI Church District/ Ward level District Presidents Victoria Square services coordination Charities and NGO’s Victoria Sq coordination District meetings Municipality level Vice Mayor of Civil Society Vice Mayor of Migration Urban living working group National level Social Services EKA Park maintenance International level INGO’s/ UN

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8 We commit ourselves to ensuring full respect for the human rights of refugees, internally displaced persons and migrants, regardless of their migration status, and support their host cities in the spirit of international cooperation, taking into account national circumstances and recognizing that, although the movement of large populations into towns and cities poses a variety of challenges, it can also bring significant social, economic and cultural contributions to urban life. Support those countries rescuing, receiving and hosting large numbers of refugees and migrants. Strongly condemn xenophobia against refugees and migrants and support a global campaign to counter it. Strengthen the positive contributions made by migrants to economic and social development in their host countries.

9 Host community supportLocal community engagement Connector projects Social cohesion Community liaison Local integration Building bridges What do you think of this side of programming? Psychological – Ware Emotional-Ware Social-Ware People-Ware Empathetic-Ware Emotional - Ware Mainstream it? Integrate it? Any of your experiences? Protection -Prioritize safety and dignity and avoid causing harm. -Ensure participation and empowerment. Peace building Conflict analysis, management, sensitivity