1 HDCVI Introduction
2 HDCVI Introduction Advantages over SD analog Our own factoryCamera design Black IRs Superior threading Adhered rubber gaskets Single locking screw
3 Video (Cabling) UTP vs. CoaxUTP is good for shorter ranges (50 feet or less) Coax is preferred for longer distances (better quality image, less issues) If premade Siamese cable is used, make sure it is high quality Maximum distance is ~ 1500ft (with high grade / low gauge coax)
4 Power Most HDCVI cameras require 12V 1A power with about 10V camera side Due to voltage drop, we suggest low gauge cable in some cases (e.g. 18/2). PTZs need typical 24V 3A AC supplies DC Transformers vs. Power Boxes One of the most common causes for camera issues
5 Cabling / HDCVI Camera IssuesCAUSE SOLUTION Lines in video, IRs don’t work, black/white image, no image and/or ghosting Not enough power Check the voltage on camera side. Check power source, lower gauge cable Only displays TV test lines, motorized zoom doesn’t work properly (Dahua cameras) *same as previous issue Ghosting / blurry image Video cable interference or not enough data Use coax instead of UTP, check for EMI source, use HD video baluns
6 Cabling / HDCVI Camera IssuesCAUSE SOLUTION Can’t motorized zoom over analog connection Data cannot be transferred over analog video Must focus/zoom camera through CVI connection Motorized zoom doesn’t work at all (PTZ control) PTZ settings are not set properly PTZ Type: Local Control Mode: HD-CVI Protocol: HDCVI Overexposed image or “halo effect” Camera IRs are partially blocked or too close to a wall (IR reflection) Reposition camera away from obstruction (possibly camera mount itself or wall)
7 HCVR Issues ISSUE CAUSE SOLUTION “Resolution not supported” on monitorRecorder display resolution is set too high for monitor Hold in shift key while powering on recorder or change display resolution in the web service All channels are recording constant motion A channel(s) motion Record Channels are set to all Set the correct motion Record Channel for each channel (usually 1-to-1) Only channel 1 is getting motion recordings Motion settings were copied to all channels Check each channel’s Record Channel in Motion settings
8 HCVR Issues ISSUE CAUSE SOLUTION“Login Failed” message at Web Service login Mismatched plugins, IP Filter turned on, Max Connections set too low, TCP port isn’t open or conflicting local IP Reinstall plugin, port forward TCP port, check IP Filter and Max Connections settings, check for an IP conflict P2P function doesn’t go online Conflicting local IP, Gateway IP is wrong or unit is not accessible locally Verify all network settings are valid and there are no IP conflicts PSP function doesn’t go online cont. S/N has not been registered to P2P server Contact DH Technical Support
9 Rebooting/Freezing If the recorder does not boot, reboots, freezes or locks up: Check fans / dust Disconnect hard drives Flash most recent firmware Check hard drive status Replace DC power adapter (if applicable)
10 Data/Audio Over Video Control data, video and audio are all sent over the same cable. PTZ controls for the camera must be set properly: PTZ Type: Local Control Mode: HD-CVI Protocol: HDCVI Use PTZ controls to zoom/focus motorized cameras and enter into OSD menu. Audio inputs are available on HDCVI PTZs.
11 Data/Audio Over Video
12 Tribrid Setup V2 = 1080p 15fps Support + 2 channel IP conversionS2 = V2 + Analog Support HCVR5832S can convert all channels to IP HCVR7416L and HCVR7816S are true Tribrids (can convert all channels to IP plus 16 additional IP channels) Currently HCVRs can only support 1080p IP (live and record) Certain non-V2, non-S2 HCVR models can be updated to 1080p 15fps Up to 6Mb/s bitrate per camera (fully loaded), unlimited fps
13 Tribrid Setup The Add IP cam button allows for additional 16 IPchannels. Analog channels can be disabled starting with the last channel and replaced with IP. *HCVR7816S as an example
14 Tribrid Setup When adding cameras to a Tribrid, there may be a gapbetween HDCVI channels and IP channels (blank channels). Workarounds include: Setting up a Tour In the case of the 5832S, 7416L and 7816S - enable IP channels up until the last HDCVI channel, then begin adding IP cameras.
15 Software ConfigTool (Installed) ConfigTool (Standalone) Smart PSSSmart Player DMSS
16 Camera Model DifferencesEyenix vs. ZA image sensor (features) e.g. DH-IBV-780B vs. DH-IBV-780B(ZA) Cameras with and without the N (white box) e.g. DH-IDF-480W vs. DH-IDF-480WN Cameras with and without the MZ (motorized) e.g. DH-IDV-580BN vs. DH-IDV-580BN-MZ White box + ZA = e.g. DH-IBF-680WN(ZA) V2 = New design with HDCVI/Analog toggle button e.g. DH-IBF-680WN(ZA)-V2
17 Questions/Answers Q&A
18 Troubleshooting Browser Issues Disable Anti-Virus SoftwareUninstalling Web Plugin Run As Administrator IE and Firefox only IE Compatibility View Settings Correct URL format Correct Gateway and IP Conflicts
19 Troubleshooting Software Issues Cut off SPSS installer (DPI)ConfigTool not showing any devices DAV player not syncing videos SPSS DLL error
20 Troubleshooting Misc Issues:Account has been locked (Restart and check software) Beeping recorder (Hit power button 3+ times) Using Tour to reorder cameras (no needed in Uniview) S.M.A.R.T. error and HDD status eSATA, redundancy, USB backup Wireless keyboard/mouse and wireless bridge Old analog cameras on Tribrid
21 Website / Resources www.dh-vision.com -> SupportFirmware – we only offer firmware by contact Software – both Dahua and Uniview downloads Networking – in-depth guide (Dahua-centric) Resources – list of various tools/websites Calculators – storage and voltage Knowledge – will be updated soon Tutorials – videos and pdf guides FAQ – company information RSS News Feed available!
22 Questions and Answers Q&A