If your tomtom device does not get connected to the computer. It might have occured because your tomtom device is not responding. Then find the steps for solve problem above. 1. Before the device fully charged and connects to the computer 2. Reset your device. 3. Connection to your may not be successful if you use a USB hub. If your problem not be solve you can call TomTom Map Updates Tollfree Number +44 800 069 8998 UK. Our service 24*7 open gets an instant solution to your problem.