1 IGG Agenda 2nd November 2011 Minutes from Previous IGG Meeting10:30 – 10:35 Review of Action Items 10:35 – 10:40 CER Update 10:40 – 10:55 Gemserv Update 10:55 – 11:05 MRSO Update 11:05 – 11:20 ESB Networks Update 11:20 – 11:40 Street disconnections for LTNA sites MIC charges for LTNA sites 11:40 – 12:00 Retail Market Design Service Update 12:00 – 12:20 AOB 12:20 – 12:25 Next Steps 12:25 – 12:30 02 November 2011

2 Minutes from IGG meeting – 21st September 2011Minutes updated to Version 2.0 to reflect change to AOB section requested by Gemserv. V 2.0 now on RMDS Calendar. 02 November 2011

3 IGG Action Items Updated IGG Action List issued in advance of meetingActions closed since last IGG meeting: 4 IGG Actions carried forward: 6 Owner 18th May Suppliers RMDS 3 MRSO ESBN Gemserv CER Total 6 02 November 2011

4 CER Update 02 November 2011

5 Retail Market Assurance Services for the Irish Electricity MarketNiemesh Amin IGG 2nd November 2011

6 Assurance Activity UpdateProduct Updates Work on Assurance Process and IPTs is on-going Supplier Activity One Large Supplier is about to undertake UMS Assurance One new Small Supplier market entry completed Working Practices WP19 (Keypad Meters) WP20 (Debt Flagging) 02 November 2011 6

7 Assurance Activity UpdateEnhanced Approach to Market Design Releases Seek early impact assessment from market participants This will then be taken into account in formulating the assurance approach Proposed IPTs (descriptive titles) to be notified earlier to allow for discussion at IGG 02 November 2011 7

8 Questions & Discussion

9 MRSO Update 02/11/11 02 November 2011

10 Cumulative: Jan-Sept 2010 381,041 Jan-Sept 2011 302,670

11 Cumulative: Jan-Sept 2010 353,157 Jan-Sept 2011 282,854

12 COS In Progress 28/10/11 – 5,738 Reviewed Monthly Suppliers notified of individual switches outstanding and reason Switch outstanding for Energisation or Token Meter Removal will not time-out Contact Customer or submit cancellation 20 Switches held due to an existing Open Service Order May 11 1 June 11 July 11 3 Aug 11 10 Sept 11 32 02 November 2011

13 COS and CoLE 02 November 2011

14 02 November 2011

15 Debt Flagging 17-28/10/11 192 73 21 98 70 Total MPRNs ReceivedTotal Inferred CoLEs Returned to Outgoing Supplier 73 Returned for other reason to Outgoing Supplier Invalid MPRN Switch Completed Explicit CoLE 21 Valid Debt Flags issued to Gaining Supplier 98 Total Cancelled 70 Cancellation Reason ME only for Debt Flagging No Objections to be raised for Debt Flagging Service Order for Re-Energisation/TM Removal 02 November 2011

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18 Objections – Erroneous Transfers02 November 2011

19 ESB Networks Update Working Practice 21Working Practice for Resolution of Crossed Meters Cases Stephen Conway, ESB Networks 02 November 2011

20 LTNA Sites – Supplier IssuesStreet disconnections for LTNA sites There are a number of LTNA MD sites.  A lot of these sites are vacant however they still have MICs applied as only the customer can request a reduction in MIC.  Therefore, despite the building being vacant, significant bills are still being racked up due to the MIC charges.  Airtricity want to discuss how the MIC can be reduced without the customers involvement, if the site is vacant. MIC charges for LTNA sites The second issue is related.  Access to these sites is difficult therefore they can’t be disconnected.  Street disconnections are costly and may not be successful if there is a looped service in place.  If the MIC could be reduced for vacant sites,costly street disconnections could be avoided. 02 November 2011

21 Retail Market Design UpdateRMDS Update Retail Market Design Update Conor Garrigan, RMDS 02 November 2011

22 CCR006 – Additional Unmetered Codes and New Unmetered TypeNew Code Change Request Additional code values for existing Unmetered Type “LED” New Unmetered Type “IND – Induction Lamp” with associated code values For use in ROI only at this time but will be included in HBL. New Unmetered Type impacts on Harmonised Baseline At today’s Meeting Information only ( HWG approval necessary) 02 November 2011

23 Unmetered Process Review - OverviewRMDS 02 November 2011

24 Objectives Perform a process review, alignment and update of all unmetered processes Update Process documentation and/or Update Operational steps to improve process Improve process support documentation Define and publish Templates for manual processes Identify Process weaknesses and areas for improvement Process Market Technical 02 November 2011

25 Justification Unmetered Market has grown significantly since Market opening in 2005: 1 MP in UNM market at Market Opening 4 MP as of Sep 2011 Regular requalifications revealed issues with process and operational alignment. Feedback from ESB and Market Participants around technical inadequacy of some elements of UNM solution. This results in: Poor process handling due to large manual component of UNM solution (internal and market) Increase in errors and data inaccuracy Huge time and resource overhead which is increasing due to increased market activity (especially for manual txns) 02 November 2011

26 Scope In Scope Out of Scope The processes which will be reviewed are:MPD 27 New Grouped MPRN v9.0 MPD New Unmetered Group Connection v9.0 MPD New Unmetered Single Point Connection v9.0 MPD 29 CoS Grouped Unmetered v9.0 MPD 30 Change in Inventory for Tech Meter Point v9.0 MPD 31 Group Unmetered Data Processing v9.0 MPD 32 CoLE Grouped Unmetered v9.0 MPD 33 CoS Single Point Unmetered v9.0 MPD 36 Change of Group MPRN v9.0 MPD 25 Change of Legal Entity v9.0 All processes will be reviewed in terms of: Alignment with existing business operation (from Supplier and ESBN perspective) Areas which require improvement as noted by business, MPs and RMDS review team. Supporting documentation available and options for improving supporting documentation. Out of Scope Technical review and redesign of processes 02 November 2011

27 Project Strategy/ApproachReview Phase RMDS and stakeholder review of AS-IS business process Identification of all process strengths and weaknesses and possible changes Document update phase All process documents will be updated based on review DR/MCR created DR/MCR captures all changes that will take place for a process Approved by market at IGG UNM process Review document updated The document holds detail of full review. This document could provide input to a technical review of UNM solution 02 November 2011

28 Timescale and ResourcesProject Started – No “go live” date has been set. The project will progress at a pace determined by other RMDS priority activities and resource availability. Resources RMDS ESBN where necessary Feedback from MPs where necessary 02 November 2011

29 Deliverables to Date DR Change to MPD36 - Change of Grouped MPRN  MPD 36 is to be split into 2 separate process i.e. MPD Change of Group MPRN_CoS [The DR only deals with this sub process and not ] MRSO will execute all change to Grouped MPRNs where a CoS is required New Supplier to be contact point for all processing. Market Changes: New templates will be distributed to MPs and MRSO. Templates will be published on RMDS website MPD Change of Group MPRN_No COS. – not dealt with in DR. At Today’s Meeting Approval for this DR requested - ROI specific 02 November 2011

30 Notification of Forthcoming OutagesMVRS UPGRADE TO VERSION 8.2.5 MVRS unavailable afternoon of Friday 18th November Extra billing at on Sunday November 20th Notification sent to Market on 26th October NETWORKS Market Systems Storage Upgrade Outage of ESBN Market systems scheduled for 19th and 20th of November. Details/timings will be forwarded to Market Participants as soon as possible. 02 November 2011

31 IGG Meeting AOB Conference Call of 24th November rescheduled to Thursday 1st December This is due to extra SIG meeting scheduled for the 24th Nov. Revised date has been included on RMDS Calendar 02 November 2011

32 Next Steps Diary date for last IGG meeting in 2011:Wednesday Belfast Date is on the Calendar of Events on the RMDS website 02 November 2011

33 Next Steps Diary Date for last Conference Call in 2011:Thursday Date included on Calendar of Events on RMDS website Call details are as follows: Number: PIN : Contingency number remains: PIN: 80490 02 November 2011

34 Thank You 02 November 2011