1 ITC Software presents © Copyright All rights reserved. ITC Software
2 Business Process Outsourcing“ BPO is the delegation of one or more IT-intensive business processes to an external provider who, in turn, owns, administrates and manages the selected process(es), based upon defined and measurable performance metrics.” Gartner Dataquest 1
3 Index Technology and Infrastructure BPO Facts & Figures Our ServicesTechniques – eAccounting Business Continuity Plan Technology and Infrastructure Team – with a passion to excel
4 BPO Facts & Figures
5 BPO is gaining significant traction in the market placeBusiness operations independent of distance. “REAL TIME” a reality Time Arbitrage a possibility. 2a
6 India Advantage Significant Growth in BPOEBIDTA increase (times) Overall Cost Savings (%) Key opportunity areas Insurance 3.5 x 1.5 x 1.3 x 1.1 x 1.2 x Back office processing Call Center operations Banking/ Finance Back office processing Call Center operations Research and Development Pharmaceuticals Telecom Call Center operations Billing 40-60% cost saving Automotive Engineering & design Call Center operations Frequent flyer programs Airlines * Estimates based on specific representative companies ** Non interest expenses Source: McKinsey analysis; Interviews
7 Forecast ... (US $bn) 2001 2005 2008 Total Business ProcessOutsourcing Market 127 234 310 Percentage Offshored to Countries such as India, Ireland, etc. 5% 15% 20% Offshored BPO Market 6.4 35.1 62.0 India ITES Exports 1.5 9.5 21 Source: NASSCOM Mckinsey Study 2002 and, Gartner
8 Rapid growth in global BPO market to continueGartner estimates* IDC estimates** $ Bn $ Bn CAGR 13.1% CAGR 14.7% 202 181 177 157 109 91 2005 2005 2004 2004 2000 2000 * Excludes logistics and manufacturing outsourcing to show addressable market ** Includes transaction processing Source: Gartner; IDC
9 India’s Value Proposition40-60% cost reduction for offshored process Labour cost arbitrage, the reason for cost savings, likely to exist for next years Cost Productivity Faster turnaround time Time zone difference 24 x 7 service Learning curve effect Quality Established methodologies and processes for better performance Well defined quantifiable quality and process metrics Access to highly qualified skill pool Source: McKinsey-Nasscom
10 Top 5 Outsourcing ObjectivesSource Gartner
11 India Advantage Source: Mckinsey & Co. A Mckinsey study shows that when processes are outsourced to India, companies not only get the advantage of low cost but also experience improvement in productivity and Quality.
12 India’s Compelling Advantage makes it the Most Attractive Outsourcing DestinationSurvey respondents shows the following outsourcing destination: India 38% China 6% Mexico 5% Ireland Canada Malaysia 4% Philippines Russia Singapore India has transformed into the global outsourcing center of choice. It employs world class technology and efficient delivery mechanisms to ensure that clients get cost effective solutions for all their BPO needs. Source: Computer world and InterUnity Group Inc., Concord And more ………
13 Top Drivers for Outsourcing to IndiaTwo million graduates each year (Existing Pool: over 25 million) 120,000 Engineers every year vs in US English speaking and IT savvy workforce Cost reduction up to 50% Government support for IT and BPO industry Improving telecom infrastructure Lower infrastructure costs Favorable time lag: 12 hours with US & 5 hours with Europe Overnight turnarounds possible Resources with experience of financial and legal systems similar to the west Strong domestic IT services industry to support IT led BPO
14 Services Medical Transcription ServicesBookkeeping & Accounting Services The e-Accounting process HR Services Administrative & Other Services
15 Medical Transcription ServicesOur levels of security meet all HIPAA regulations related to Electronic Transmission of Patient Information Our medical transcription model provides % savings to the clients compared to the transcription rates offered by transcriptionists in the USA.
16 Medical Transcription ServicesSpecialties: Cardiology, Dentistry / Oral Surgery, Family Practice, Gastroenterology, General Surgery, Genetics, Internal Medicine, Nephrology, Neurology, Neurosurgery, Otolaryngology, Oncology / Hematology, Obstetrics / Gynecology, Orthopedics, Ophthalmology (including vitreoretinal surgery), Pathology, Pediatrics, Physical Therapy, Psychiatry, Podiatry, Pulmonary Medicine, Radiology, Resident training programs, Rheumatology, Urology, Vascular Surgery …
17 Medical Transcription ServicesWork flow diagram 2. Transcription Dictation is retrieved & transcribed into Medial records using software Secured FTP 3. Delivery Complete, accurate, timely medical records are delivered ftp in preferred format ITC Medical Transcription Services 1. Transfer 128 SSL Encryption- secured transfer of voice and data Advanced Technology Quality Assurance
18 Bookkeeping & Accounting ServicesAccounts Receivable & Payable Invoice Processing Bank Reconciliation Asset Management Clearing Transactions Mortgage Loan Processing Tax Processing Claims Processing Travel & Expense Management
19 The e-Accounting process
20 What is e-Accounting ? A business requires that one keeps close control of their financial data. When your financial data is in the office and you aren’t, how do you retrieve the information you need? The solution is simple, and it’s called e-Accounting. e-Accounting helps to keep financial data and accounting applications in a safe, secure environment. Access can be provided to permitted users regardless of their location.
21 How does it work ? With data in a secured and centralized environment, all users are able to access the data as & when they need. Business with multiple locations can all work in real-time on a single set of books which can be reviewed from any location. It's a true multi-user system, that provides all the same functionality of a local network. Head offices, Branches, Sales offices, Production Centres, Accountants, Internal & Statutory Auditors etc., can all work on the system at the same time with different levels of password.
22 How it works: Virtual DesktopsVirtual Desktops help everyone work on the same system, the same platform, and the same version of the software application. And the entire data is secure, backed up automatically, and kept current in real time.
23 Who owns my data ? Can other people access my data ?No one can have access to the data without express permission. The data is backed up regularly and moved off-site to a remote location. The data is stored on a multiple hard drive system, called R.A.I.D., every time it is saved, to protect it from hardware failure.
24 How will you get access to the accounting data ?Our facility uses a server to host the bookkeeping software. At any time from any Internet capable PC one can use encrypted password to look at the accounting records. The data is always updated and accurate. It is secure and dependable with 100% real time backup.
25 What about Security ? Security measures are taken to make sure that the information is protected. Clients can create own passwords, so no one (not even the ASP) can have access to the passwords. As the data travels over the Internet, it is protected by a technology called Secure Sockets Layer or SSL encryption. SSL ensures that the data reaches its location before it can be decoded. For added security, the clients need to make sure that their browser supports 128-bit encryption. This level of encryption is one of the best currently supported by consumer web browsers.
26 Work Flow Your Work (View details) Scanned DocumentsNecessary Business Information Conversion to Spreadsheet (View details) (After thorough verification) Entered in QuickBooks (View details) (By qualified operators) Final Checking (By Supervising CA) Your Completed Work
27 Folders and Path P R O C E S SET’S ACCOUNT FOLDER LIST OF CLIENTS CLIENT TO BE PROCESSED ERRORS & REVIEWS COMPLETED ERROR LOG NOTE: Client Information will be provided in CLIENTS folder. Only concerned Folder and Files are accessible
28 Spreadsheet
29 QuickBooks Pro
30 Sample Bank Statement Sample Bills
31 Sample Bills Sample Bank Statement
32 HR Services Payroll Services Benefits AdministrationRecords Management
33 Administrative & Other ServicesData Management Content Conversion BCP Partner E-publishing Policy Administration
34 Business Continuity PlanObjective Safe guard internal as well as client’s data Minimize potential loss of time in case of disruption Build a framework of recovery Simply put ... the show must go on. Implementation Mirror Server at Falta Special Economic Zone, 60 km away from Calcutta. Recovery within 12 hours for critical processes and 36 hours for second stage critical processes. Well organized tech support to avoid negative fallouts in the unlikely event of major disruption.
35 Infrastructure & Technology….Our facility spans over 60,000 sq. ft in the IT hub of Calcutta - Salt Lake Electronics Complex, with the likes of IBM, TCS, Agilent, Wipro etc. in the vicinity. ITC recognizes the fact that productivity and infrastructure are correlated. For a virtual tour of our facility, please click here
36 Facility Tour ….
37 TheTeam …. … Committed to ExcellenceITC’s team is its most valuable asset. All our specialists have a passion for excellence. COMMITMENT to client service and satisfaction is the key drive. The customized training gears them to handle the anticipated growth and stand at the forefront in the industry. They support our vision and provide speedy and consistent delivery of services. ITC’s team is hand picked to meet client’s specific requirement with the biggest emphasis on attitude and not merely experience.
38 For an interesting insight into our recruitment processThe Management Team Managing Director FCA, FICWA (2nd Rank in India, 1988) Executive Director AICWA (1995) CFO FCA (1987) Director B.Tech, IIT (1989) FCA, CFA, AICWA, ACS Leader – Operations FCA (1997) Leader – Business Development CFA (2000) Leader – Technology PGDCA (2000) Leader – Analysis ACA (2001) Leader – Human Resource MBA (2000) For an interesting insight into our recruitment process Click here
39 The Recruitment Process – Stage IEligibility Criteria 1st Class Commerce Graduates Age between 20-27 Excellent communication skills in English. Computer Savvy Aptitude Test Written English, Grammar, vocabulary & Comprehension following market standards (TOEFL) Logical Reasoning Specific domain knowledge testing Interview & Group Discussion Verbal Communication Skills & quality of expression Attitude and commitment Team Spirit
40 The Training Process – Stage IIIIntensive Training and Evaluation : Accounting Software – Quickbooks, Tally, Sage, Peachtree International Accounting Standard Knowledge with special focus on the client’s country (e.g. US GAAP). Business Practices. Technical and Soft skills Industry Exposure
41 ITC Software is an advanced information technology solutions provider, focused on the global commercial and scientific markets. With over 4047 software engineers in the Americas, Europe, Russia and Asia, and a host of world-renowned scientists at, inter alia, Harvard and MIT, ITC Software’s services range from research & development in finance, bioinformatics and FEA engineering, to cutting-edge custom software development and maintenance services in most industry verticals, to the turnkey establishment of Offshore IT Centers. ITC Software has won numerous international awards and its centers are ISO 9001:2000 certified and CMMI level 4 pre-certified. Pricing is extremely competitive for both complex scientific applications such as bioinformatics and biomechanics, and commercial software development projects. We hope you enjoyed our presentation ! Please call or us, if you have any questions, need more information, would like to embark on a research project, or require software development services Tel Become a high performance enterprise with Strategic Outsourcing, visit Thank you!
42 Committed to Excellence …ITC Software Committed to Excellence … ITC Software phone: Ask for a free trial run Thank You back to index