1 N922 Community Recreation ProgramVolunteer Management Presenter: Patricia Owens Commander, Navy Installation Command…Supporting Command to the Warfighter

2 N922, Community Recreation ProgramOn Base Community Events Command Picnics/Events Party / Picnic Support Fleet Recreation/Visiting Ships / Squadrons Information and Resources Trips and Outings Outdoor Recreation Equipment Rental Recreation Programming / Classes / Activities Tickets Recreational Green Space Coordination Leisure Travel Commander, Navy Installation Command…Supporting Command to the Warfighter

3 Houdini-Level Magic HappenCOMMUNITY RECREATION PROGRAMMERS are often challenged to make Houdini- level magic happen on a budget that seems more fit for a kid’s party magician. This means that you’ll have to find very creative ways to get partners to help you build a successful event.

4 Who are these saving graces?Well……… VOLUNTEERS

5 Volunteer Management Recruitment Retention Recognition Risk ManagementComponents of Success Volunteer Management Recruitment Retention Recognition Risk Management Operations Success

6 Recruitment Who will be interested in doing this? Why would someone be motivated to volunteer for our event? What and Where is the best way to let people know about volunteer options? Who can do this? How are you utilizing your current volunteer champions?

7 Recruitment SOME VOLUNTEERS TO CONSIDER: Chief’s ClubPetty Officer Association Ombudsmans Retirees CMCs Local Installation Nonprofit Organizations

8 Recruitment Searching For Volunteers Keep in Mind: SkillsPersonal Goals Issues Sub-Sector Location People Served

9 Recruitment

10 Recruitment

11 Retention What keeps them coming back: Year-Round CommunicationSense of Accomplishment Knowing the Impact Relationship

12 Retention

13 Retention

14 Retention

15 Recognition Ways to APPRECIATE your Volunteers: Thank you cardsT-Shirts Certificates Plaques Appreciate on social media VIP parking Hand-written notes signed by CO, CMC, N9, etc. Photos of themselves in action

16 Volunteer Thank You ExampleDear __________, We greatly appreciated your help at our (EVENT NAME). This event is always a huge undertaking, and this year we found ourselves short staffed. Because of your fun attitude, outgoing personality, organizational skills, and your team player attitude throughout the afternoon the event was a bigger success then ever before. I hope you know the impact you had on our sailors and their family members this weekend. Thank you so much for volunteering. We couldn’t have done it without you! (YOUR NAME HERE)

17 Recognition

18 Recognition

19 Risk Management Policies Procedures Handbook DD FORM 2793, MAY 2009Background Screening (Are they a good fit) Provide Emergency Contact Information

20 Risk Management Volunteer Agreement Form: DD FORM 2793 MAY 2009

21 Operations Training, Training, Training Database ManagementOversight ON Sight Self-scheduling vs. Centralized/Assigned Scheduling Emergency Preparedness

22 Seven Deadly Sins of Volunteer ManagementSuccess Seven Deadly Sins of Volunteer Management

23 Deadly Sin #1 Would you do it? To recruit a volunteer for a cause or program in which you do not believe – or to ask a volunteer to a job you wouldn’t do yourself.

24 Deadly Sin #2 Slot Filling: To worry about the number of volunteers you need to the degree that you sign a person up even if he or she is not right for the job to be done

25 Deadly Sin #3 Throw ‘em in the Mix: To restrict a volunteer’s effectiveness by not providing adequate preparation, training, or tools.

26 Deadly Sin #4 Do as I Say, Not as I Do: To ask staff to work as a team with volunteers if you yourself do not have volunteers helping with the responsibilities of your job

27 Deadly Sin #5 Staff is the be-all, end-all: To be so concerned about your own job security that you do not stand up and fight for the needs and rights of the volunteers you represent.

28 Deadly Sin #6 Promises, Promises. To offer volunteers certain opportunities and working conditions, and then not deliver.

29 Deadly Sin #7 To waste a volunteer’s time – ever

30 Questions?? Questions and POCs Points of Contact (POCs): Emails:Patricia “Patty” Owens: Leslie Gould: