1 NATIONAL INSTITUTE OF CRIME PREVENTIONRod Reder Certified Crime Prevention Practitioner

2 WORKPLACE VIOLENCE

3 WORKPLACE VIOLENCE Workplace violence will not happen to you……….MYTHS…………………. Workplace violence will not happen to you………. Workplace violence cannot be prevented…………..

4 WORKPLACE VIOLENCE Workplace violence is more likely in jobs that: Deal with criminals (e.g., police officers, security personnel). Deal with overwrought people (e.g., hospital emergency rooms). Handle cash (e.g., taxis, retail stores, banks). Work alone and/or late at night (e.g., hotels, convenience stores).

5 WORKPLACE VIOLENCE Be Alert to Work Situations That Could Potentially Lead to Violence……………………………………………………………………….. Are fired or laid off or fear they may be. Receive a warning about their performance or behavior. Believe they’ve been treated unfairly, disrespectfully, or with hostility. Fail to receive a promotion or raise they expected . Have a hostile relationship with another employee.

6 DALLAS, TEXAS APRIL 23, 2017 Dignity Team Health building – Dallas Home & Hospice Health Care Matthew Kempf – 60 Went to 7th floor meeting with supervisor…… Knew he was to be fired… Shot Lana Canada, his supervisor & mother of 7…. Shot himself

7 WORKPLACE VIOLENCE Why They Occur…………………………… INSIDE WORKPLACE Disgruntled employee, stressed out, mentally ill, under the influence of drugs or alcohol…………………………………. OUTSIDE WORKPLACE Criminal intentions…often domestic related……………… Wanting revenge on organization or employee……………

8 WORKPLACE VIOLENCE Prevention Assessment Develop Training ReportingKEY METHODS TO PREVENT WORKPLACE VIOLENCE…………………………… Prevention Assessment Develop Training Reporting Reviewing

9 WORKPLACE VIOLENCE In Workplace Violence 74% of offenders had easy access Building Security is paramount to provide safety to employees and customers………………………………………

10 SAVANNAH STATE UNIVERSITY

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13 60% of all workplace homicides are this type..WORKPLACE VIOLENCE Type I Workplace Violence – Stranger Violence: The offender has no legitimate relationship to the workplace or victim and enters the workplace to commit a criminal act (robbery, theft, truck or aircraft hi jacking). Usual victims are late night retail, restaurants, convenience stores, gas stations, taxi drivers etc…………………………. 60% of all workplace homicides are this type..

14 WORKPLACE VIOLENCE 30% of all WPV homicides are Type II Type II. The person who commits the act of workplace violence is either the recipient or object of service provided by the affected workplace or victim (current or former client, patient, customer, welfare or social service recipient, criminal suspect or prisoner……………………………………. 30% of all WPV homicides are Type II

15 WORKPLACE VIOLENCE Type III Workplace Violence –Employee ViolenceType III Workplace Violence –Employee Violence Term “employee” can include temporaries and sub contractors located within the affected workplace. included are domestic violence incidents which “travel” into the workplace. Type III incidents involve and act of WPV by current or former employee, manager or executive……………………………………………………………………….

16 WORKPLACE VIOLENCE 10% of all WPV homicides are Type IIIIncidents may be committed by a current or former lover, spouse, significant other, relative or friend or some other person who has a dispute with an employee in the workplace………………………………………………………… 10% of all WPV homicides are Type III

17 Cedric Anderson enters North Park elementary, San Bernardino April 16, 2017 Cedric Anderson enters North Park elementary, San Bernardino Enters wife’s classroom No words Shot her and two students Signed in Been separated for a month

18 Husband / Wife worked together Separated Argument at work Memphis, TN Sep 2016 Husband / Wife worked together Separated Argument at work Wife shoots / kills husband

19 WORKPLACE VIOLENCE Term Definition: “Risk”What is the likelihood that this “site” will be targeted by an offender as the venue for a criminal act? Are there controllable factors at this site that may be manipulated to lessen the exposure to Risk of an incident occurring here?

20 WORKPLACE VIOLENCE Term Definition: “Threat”Active “intelligence” information that indicates that there is a likelihood that there likely will be some type of an incident occurring at a specific location to a specific individual or group……………………………………………………….

21 JENNIFER SAN MARCO Jan, 2006 Former U.S. Postal workerKills New Mexico neighbor Entered mail plant in California Shoots / kills 6

22 WORKPLACE VIOLENCE Term Definition: “Vulnerability” Term Definition: “Vulnerability” The extent to which a potential target is susceptible to attack. A vulnerability assessment survey is intended to systematically reduce the possibility of attack by determining security shortcomings and developing methods to lessen or eliminate them……………………..

23 WORKPLACE VIOLENCE ……………………..…………………….. 2011, the U.S. Bureau of Labor Statistics’ Census of Fatal Occupational Injuries: Homicide is the second highest cause of workplace fatalities in the US and the #1 cause of workplace fatalities for women 

24 WORKPLACE VIOLENCE 74% of battered women employees harassed @ work25% absenteeism and medical benefit expense is Domestic Violence related…………………………..

25 WORKPLACE VIOLENCE The concept of someone “snapping”Factor or Fiction?  The employee is stressed. The employee believes nothing is his fault. The employee experiences a sudden and detrimental change in appearance. The employee has strained work relationships.

26 WORKPLACE VIOLENCE The previously safety-conscious employee begins disregarding safety at work. The employee has a fascination with weapons. The employee is struggling with substance abuse. The employee suffers from sudden mood swings. The employee is more frequently absent from work

27 WORKPLACE VIOLENCE When one steps outside habits… question why?“Creatures” of habit ??? When one steps outside habits… question why?

28 WORKPLACE VIOLENCE TERMINATION: HOW NOT TONot telling the real reasons for discipline Poorly planned termination meeting Using emotion rather than facts

29 WORKPLACE VIOLENCE TERMINATION: HOW NOT TONot treating the employee with dignity Not firing someone who needs to be fired Treating the event too lightly

30 WORKPLACE VIOLENCE Responsibility - EmployeeBe familiar with organization policy regarding Workplace Violence…………………………………………………………………………. Responsible for securing their own workplace…………………. Responsible for reporting / questioning of strangers to supervisor……………………………………………………………………

31 WORKPLACE VIOLENCE Responsibility – EmployeeReport threats, physical or verbal or disruptive behavior………………………………………………………… Know local procedures for dealing with threat. Remember EAP and take threats seriously……..

32 WORKPLACE VIOLENCE Responsibility – Managers / SupervisorsInform employees of Workplace Violence policy & procedures………………………………………………………………. Ensure procedures dealing with threats and Emergencies Reporting to local authorities are specifically covered.

33 WORKPLACE VIOLENCE Special needs employees must be accommodated andassisted as needed………………………………… ………………….. Respond to potential threats and escalation and use proper resources within and outside organization………………………... Take all threats seriously………………………………… … Conduct background investigations prior to hire Coordinate with law enforcement…………………………………………………

34 WORKPLACE VIOLENCE Responsibility – Agency HeadResponsibility – Agency Head Develop a “no tolerance” policy statement regarding all classes of Workplace Violence……………………………………… Ensure all policy handbooks and other support materials are available and employees know their applicable rules. Ensure that proper Law Enforcement or safety consultant has completed on site review of security & safety of buildings. 􀂓  

35 WORKPLACE VIOLENCE Responsibility – Agency HeadResponsibility – Agency Head Encourage domestic violence victims to report This makes the workplace safer Security Team can then make an assessment . 􀂓  

36 WORKPLACE VIOLENCE December 14, 2013 Victim: Jessica KennyDecember 14, 2013 Victim: Jessica Kenny Had fled Chicago , two years earlier Murderer/Ex boyfriend: Edward Brandt Texted her Showed up at Excalibur Hotel Concierge Desk

37 VIDEO-EXCALIBUR

38 WORKPLACE VIOLENCE Responsibility – Agency HeadResponsibility – Agency Head Ensure resources are there for Workplace Violence training of employees and also new employee orientation. Ensure performance standards reflect importance of WPV training…………………………………………………………… Require Workplace Violence staff meetings.

39 WORKPLACE VIOLENCE Responsibility - Security/Facilities Liaison with law enforcement / local security experts Conduct regular threat assessment surveys, with company staff, to determine readiness and gaps in preparedness……………………………………………………..  

40 WORKPLACE VIOLENCE Be company security expert and advise management ofBe company security expert and advise management of risk of violence, security gaps and methods to close gaps including latest technology…………………………………………… Work with facilities to close gaps including parking lots, grounds and buildings…………………….……………………………. Keep management informed re: security preparedness, budget requests and justifications……………………………....

41 WORKPLACE VIOLENCE June 5, 2017Fired worker kills 5 at Orlando-area business, then himself

42 WORKPLACE VIOLENCE Fiamma Inc. Awning factory, Orlando, FLJohn Robert Neumann Jr – age 45 Five killed - shot

43 EARLY WARNING SIGNS Crying, sulking or temper tantrumsExcessive absenteeism or lateness Disregard for the health and safety of others Disrespect for authority Increased mistakes or errors, or unsatisfactory work quality

44 EARLY WARNING SIGNS Refusal to acknowledge job performance problemsFaulty decision making Testing the limits to see what they can get away with Swearing or emotional language Overreacting to criticism

45 Making inappropriate statementsForgetfulness, confusion and/or distraction Inability to focus Blaming others for mistakes Complaints of unfair treatment Talking about the same problems repeatedly without resolving them………………………………………………………….

46 Insistence that he or she is always right Misinterpretation of communications from supervisors or co-workers…………………………………………………………………………………. . Social isolation Sudden and/or unpredictable change in energy level Complaints of unusual and/or non-specific illnesses

47 Newly acquired poor personal hygiene Sudden withdrawal or over reaction to stimuli Poor impulse control or talks of suicide including giving away valued items…….. Unexplainable anxiousness…………………..

48 Risk Assessment Scale How likely is what we are planning to prevent, going to prevent it from happening here?

49 Angry Customers / EmployeesDealing with Angry Customers / Employees Remember to use proper interview style and proper interview. location………………………………………………….. Avoid using trigger words and phrases: Can’t…………………………………….. You don’t understand…………… Not my job…………………………… Demeaning or uninterested tone or expression….

50 Potential Warning SignsHistory of violence threatening behavior Intimidating behavior Increase in personal stress Negative personality characteristics Marked changes in mood or behavior Socially isolated

51 THE YELLOW ZONE Argues increasingly with customers, vendors, co-workers, management, and clients Stops obeying basic company policies and rules Sabotages equipment or steals state property for revenge Vague threats or references to a plan to "end all of the problems“

52 Talks about wanting to hurt co-workers or managementTHE YELLOW ZONE Talks about wanting to hurt co-workers or management

53 THE YELLOW ZONE Police Lt. :If I come in with a tie around my head, go to the bathroom

54 THE YELLOW ZONE Talks about wanting to hurt co-workers or managementTalks about publicized incidences of workplace violence Sees themselves as victims of management (me against them) and blames them for all problems Shows a new or increased fascination with weapons

55 THE RED ZONE Repeated threats of suicideRepeated threats to harm or humiliate co-workers or managers Repeated fist fights, shoving, destruction of property Shows weapons or refers to having them close at hand Talks openly about wanting to hurt co-workers or management

56 WARNING SIGNS Excessive calls……………..…….. Irrational fear about losing job Inability to travel to work……… Calls in sick too often……………. Clothing inappropriate…………. Bruising…………………………………

57 What is a supervisor / boss to do?

58 California teacher fired June 2013……………………Husband violated protection order and came to her school School was placed in lockdown… What does this say about victims and their jobs?

59 Discussion

60 SCHOOL VIOLENCE

61 In the United States, an estimated 50 million students are enrolled in pre-kindergarten through 12th grade

62 Video

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65 17 homicides in 2009-2010 school yearAges 5-18 …….. 2011 national survey: 12% reported being in a physical fight 5.4% reported carrying a weapon to school

66 Expression of violence in writings and drawings.Social withdrawal Excessive feelings of isolation and being alone. Excessive feelings of rejection. Being a victim of violence Feelings of being picked on and/or persecuted. Low school interest and poor academic performance Expression of violence in writings and drawings.

68 RISK FACTORS FOR SCHOOL & YOUTH VIOLENCEPrior history of violence Drug, alcohol or tobacco use Associate with delinquent peers Poor family functioning Poor grades in school Poverty in the community

69 RISK FACTORS FOR SCHOOL & YOUTH VIOLENCEHome Violence………… What is there home life like? This is imprinting…...

70 PREVENTION STRATEGIESSchool based prevention programs Parent & family based programs Mentoring programs

71 Examples of violent behavior include:Bullying Fighting (e.g., punching, slapping, kicking) Weapon use Electronic aggression Gang violence

72 Take responsibility inside class/out……….. Take Responsibility Both Inside Your Classroom and Beyond Take responsibility inside class/out……….. Don’t allow prejudice or stereotyping…….. Listen to “idle” chatter…………………………….. Get involved with anti violence programs Educate yourself on danger signs……………

73 6. Discuss violence prevention with students Take Responsibility Both Inside Your Classroom and Beyond 6. Discuss violence prevention with students 7. Encourage students to talk about it…………. 8. Teach conflict resolution………………………….. 9. Get parents involved…………………………………. 10. Take part in school activities…………………….

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76 Both killers lived with their parents.Both killer’s bedrooms had numerous explosives / weapons … No parent had looked in the rooms

77 Sandy Hill students & teachers

78 Crime Prevention Through Environmental Design……………C. P. T. ECrime Prevention Through Environmental Design……………C.P.T.E.D……………………………. Each school should have a security survey. Broad based prevention programs enacted. Security #1 priority.

79 Constitutional Rights Foundation suggestslong-term exposure to gun violence, parental alcoholism, domestic violence, physical abuse of the child, and child sexual abuse teaches children that criminal and violent activities are acceptable……………………………………………………….

80 CHECKLIST TO HELP PREVENT VIOLENCETalk to your children Set clear rules and limits Know the warning signs Don’t be afraid to parent Stay involved in child’s school Join the PTA / Volunteer Help develop School Violence Prevention Program

81 School Resource officers are key.Law Enforcement agencies having the plans. Law enforcement training at the schools.

82 SCHOOL RESOURCE OFFICERSExperienced Personable Not overbearing A teacher A mentor Compassionate

83 Watch for: A gradual withdrawal from friends and social contactsA feeling of isolation Rejection Drug abuse (including alcohol) Bullied Bully Victim of violence Gang involvement

84 DISCUSSION Don’t let the fear overwhelm Chances are minimal