1 Office 365 Proceso de AdopciónPARTE 1 Florencia Berti Skype: Florenciaberti1

2 EL MUNDO HA CAMBIADO Slide Objective: Discuss the pace of change and highlight the challenges that modern organizations face. We live in a world where devices outnumber people and create more data than people can consume. The pace of change is faster than ever. Technology has led to disruptions in our personal and our professional lives. The world has changed. We used to talk about trends as if they were in silos – CoIT, BYOD, IoT etc. The trends are still important and have impact by themselves, but their combined impact is greater, and we need to reimagine productivity in order to remain successful as individuals and as companies. We are productive when we make things, and make things happen. Sometimes on our own, but more often together.

3 De las empresas en el listado de Fortune 500 en 1955…% Ya no están.

4 EL CAMBIO VIEJO MUNDO NUEVO MUNDO Información escasaJerarquías estáticas Competir para ganar Productividad individual Mantenerse enfocado Planificación Información abundante Redes dinámicas Colaborar para ganar Creación de valor colectiva Experimenta, aprende y responde La efectividad de los resultados

5 Social | Mobile | Usable | Colaborativa | InnovadoraLa nueva norma Social | Mobile | Usable | Colaborativa | Innovadora

6 nuestra manera de trabajarLo social esta transformando nuestra manera de trabajar The statement stands for itself – social isn’t something in the future – it’s happening today. We’re more ‘social’ today than ever – we can work together in offices around the world at the same time, asynchronously, without even meeting. This trend is accelerating and we’ve only scratched the surface on the value to the business that social will bring – ultimately that’s what it is all about; helping business to sell more, save money, raise quality, make their customers happy. Companies that embrace and transform the way they work will have an ability to attract the best talent, better understand their customers, and have closer relationships with partners. At Microsoft we are betting big on a range of social technologies – we’re looking to change the way that people think about collaboration software…

7 La situación actual y los desafíos11/19/2017 La situación actual y los desafíos El éxito es medido por la adopción a largo plazo. Empujar la adopción lleva tiempo Office 365 gives people access to everything they need to get the job done from anywhere. But deployment of Office 365 alone is not enough. And with an ever changing cloud services environment, getting everyone on the same page can be tough. That’s why driving adoption of Office 365 among your employees is critical. And, it takes time. We’ve put together use cases, resources to raise awareness, and tools to boost adoption so that you can be successful. La implementación por si misma no es suficiente Los servicios en la nube están en constante evolución © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8 Objetivos de esta sesión11/19/2017 Objetivos de esta sesión Proveer guías y mejores prácticas Qué necesitamos para tener éxito? By the end of this session, you’ll have a better understanding of what it takes to be successful. You’ll know where to start and what steps you need to take to drive adoption throughout your organization. You’ll also walk away with use cases, resources, and tools to help you make the most of your solution. Dónde comenzar y cómo proceder? Qué recursos hay disponibles? © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9 ¿Qué necesitas para tener éxito?11/19/2017 ¿Qué necesitas para tener éxito? Atributos clave de un exitoso proceso de adopción 1 2 3 4 Adoption will be a measurement of success. There are four key attributes of a successful adoption approach. Set your vision and identify business scenarios Map your business scenarios to usage scenarios and create the adoption plan Commit resources because buy-in is crucial and then implement your adoption plan Measure the progress against your plan. Showcase or highlight successes and identify new use case scenarios. Acordar la visión e identificar los escenarios de negocios. Hacer un mapa de los casos de uso y crear el plan de adopción. Comprometer los recursos y ejecutar el plan. Medir, compartir los resultados y repetir. Un profundo entendimiento de los objetivos de negocio, así como también los desafíos para las personas. Una solución que la gente ame y que los ayude a lograr resultados más eficientemente. Una estrategia para generar adopción que incluya Comunicación, entrenamiento y creación de comunidad. Indicadores e historias de éxito que ayuden a demostrar el valor internamente. Mejore y expanda. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10 ¿Qué necesitas para tener éxito?11/19/2017 ¿Qué necesitas para tener éxito? Atributos clave de un exitoso proceso de adopción 1 2 3 4 Adoption will be a measurement of success. There are four key attributes of a successful adoption approach. Set your vision and identify business scenarios Map your business scenarios to usage scenarios and create the adoption plan Commit resources because buy-in is crucial and then implement your adoption plan Measure the progress against your plan. Showcase or highlight successes and identify new use case scenarios. Acordar la visión e identificar los escenarios de negocios. Hacer un mapa de los casos de uso y crear el plan de adopción. Comprometer los recursos y ejecutar el plan. Medir, compartir los resultados y repetir. Un profundo entendimiento de los objetivos de negocio, así como también los desafíos para las personas. Una solución que la gente ame y que los ayude a lograr resultados más eficientemente. Una estrategia para generar adopción que incluya Comunicación, entrenamiento y creación de comunidad. Indicadores e historias de éxito que ayuden a demostrar el valor internamente. Mejore y expanda. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11 11/19/2017 Qué necesitas lograr? Veamos ejemplos de clientes, la metodología y los recursos disponibles para ayudarte a producir los entregables. Define la visión So, how can you be successful? Let’s go through customer examples, the method and resources available to help you deliver business value. First, you need to set a vision statement. Identify scenarios across the business and by users. And, it’s important to secure and executive sponsor as well. Asegura el apoyo de los ejecutivos Identifica casos de uso y escenarios de negocio © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12 11/19/2017 Qué necesitas lograr? Veamos ejemplos de clientes, la metodología y los recursos disponibles para ayudarte a producir los entregables. Define la visión So, how can you be successful? Let’s go through customer examples, the method and resources available to help you deliver business value. First, you need to set a vision statement. Identify scenarios across the business and by users. And, it’s important to secure and executive sponsor as well. Asegura el apoyo de los ejecutivos Identifica casos de uso y escenarios de negocio © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13 Complete un ejercicio para definir la visiónMicrosoft Office 11/19/2017 Complete un ejercicio para definir la visión Preguntas para hacer en la reunión: Cómo están utilizando los empleados a las herramientas existentes de productividad? 1 Cuáles son los desafíos a nivel comunicación y colaboración que enfrenta hoy la empresa? 2 Realice una reunión con Ejecutivos, Líderes de los principales departamentos, project managers, y agentes de cambio quienes puedan entender los objetivos de la compañía. Discutan los desafíos existentes y barreras que afectan los procesos de negocio, e identifique cómo nuevas formas de trabajar pueden generar impacto. Porqué creen que la organización debe cambiar la forma de trabajar en este momento? 3 Cómo el trabajar diferente puede estar en sintonía con la misión, visión y estrategia de la organización? 4 Cómo creen que estas nuevas formas de trabajar cambiarán la compañía? 5 Cómo se imaginan el nuevo escenario siendo exitosos en la implementación de estos cambios? 6 Cómo el trabajar socialmente y más abiertamente impactará en la operatoria de la compañía? 7 Cómo esta nueva forma de trabajar más colaborativamente y con una comunicación más abierta beneficiará a cada empleado? 8 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14 11/19/2017 Qué necesitas lograr? Veamos ejemplos de clientes, la metodología y los recursos disponibles para ayudarte a producir los entregables. Define la visión So, how can you be successful? Let’s go through customer examples, the method and resources available to help you deliver business value. First, you need to set a vision statement. Identify scenarios across the business and by users. And, it’s important to secure and executive sponsor as well. Asegura el apoyo de los ejecutivos Identifica casos de uso y escenarios de negocio © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15 Cómo pueden los ejecutivos participar del proyecto?11/19/2017 Cómo pueden los ejecutivos participar del proyecto? Participar de los eventos de lanzamiento e involucramiento de O365: Firmar los mensajes sobre el proyecto Participar de los eventos donde se presenten la visión y los logros del proyecto Utilizar Yammer para contar la visión Utilizar Lync para reducir la cantidad de participantes en las reuniones. Participate in Office 365 launch and engagement events: Help draft and sign any Office 365 awareness messaging. Join lunch & learn sessions to reiterate the company’s vision for change through Office 365. Use Yammer for company all-hands or town hall meetings. Refer to the Yammer Guide to Events for more information on running a company-wide, real- time Q&A session, also known as a “YamJam.” Use Lync video capabilities to reduce the number of in-person leadership meetings. Not only can this help reduce travel costs, it also speeds up collaboration and time to decision. Be a thought leader with the cloud. As more businesses are adopting an "anytime, anywhere" approach, you can be part of this charge by using and promoting Office 365 capabilities, specifically by sharing key updates from the road. Ser el ejemplo para el resto de la compañía. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16 11/19/2017 Qué necesitas lograr? Veamos ejemplos de clientes, la metodología y los recursos disponibles para ayudarte a producir los entregables. Define la visión So, how can you be successful? Let’s go through customer examples, the method and resources available to help you deliver business value. First, you need to set a vision statement. Identify scenarios across the business and by users. And, it’s important to secure and executive sponsor as well. Asegura el apoyo de los ejecutivos Identifica casos de uso y escenarios de negocio © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17 Porqué identificar escenarios de negocio?Son los objetivos que quieres lograr como organización o individuos. Casos de uso Ayudarán a la organización a entender cuáles son las prioridades llevando a la práctica los escenarios de negocio. Porqué identificar escenarios de negocio? 11/19/2017 Once you've established your vision and have assessed your business challenges and opportunities, the next step is all about mapping the Office 365 capabilities to your targeted business goals and prioritizing the workloads that will help you get there. Use our resources to learn the best practices for defining and prioritizing Office 365 solutions, building a phased rollout approach, and identifying the key stakeholders that you need to get involved. You will also learn how to build a team of champions to support you throughout your launch and rollout planning. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18 Objetivos formalizados, establecidos en la visiónCómo se hace? Objetivos formalizados, establecidos en la visión Estrategia de Negocio Estrategia de Negocio Escenarios de negocio Escenarios de negocio Escenarios de negocio Escenarios de negocio Escenarios de negocio Escenarios de negocio Estrategia de Negocio Estrategia de negocio (visión) Áreas en las que la compañía debe evolucionar para cumplir con los objetivos de negocio. Escenario de negocio Caso de Uso Caso de Uso Caso de Uso Caso de Uso Caso de Uso Caso de Uso Escenarios de negocio Son los objetivos que la compañía, un departamento o un equipo quiere lograr. Basándose en la visión, deben trabajar con los líderes para entender dónde ellos esperan ver mejoras. You might wonder how this all fits together. Usage scenarios like a specific process will map to a business scenario. The business scenarios align to the organization’s business strategy. Let’s take a look at another example. Caso de Uso Casos de uso Detalle de un proceso que se requiere para cumplir con un Escenario de negocio.

19 ¿Qué necesitas para tener éxito?11/19/2017 ¿Qué necesitas para tener éxito? Atributos clave de un exitoso proceso de adopción 1 2 3 4 Adoption will be a measurement of success. There are four key attributes of a successful adoption approach. Set your vision and identify business scenarios Map your business scenarios to usage scenarios and create the adoption plan Commit resources because buy-in is crucial and then implement your adoption plan Measure the progress against your plan. Showcase or highlight successes and identify new use case scenarios. Acordar la visión e identificar los escenarios de negocios. Hacer un mapa de los casos de uso y crear el plan de adopción. Comprometer los recursos y ejecutar el plan. Medir, compartir los resultados y repetir. Un profundo entendimiento de los objetivos de negocio, así como también los desafíos para las personas. Una solución que la gente ame y que los ayude a lograr resultados más eficientemente. Una estrategia para generar adopción que incluya Comunicación, entrenamiento y creación de comunidad. Indicadores e historias de éxito que ayuden a demostrar el valor internamente. Mejore y expanda. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20 11/19/2017 Qué necesitas lograr? Veamos ejemplos de clientes, la metodología y los recursos disponibles para ayudarte a producir los entregables. Define y prioriza las soluciones Once you’ve defined the business challenges and opportunities you need to map to usage scenarios and create an adoption plan Define solutions that help achieve business goals. Kick off a soft-launch with champions. Crea tu plan de adopción Crea un programa de Agentes de Cambio © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21 11/19/2017 Qué necesitas lograr? Veamos ejemplos de clientes, la metodología y los recursos disponibles para ayudarte a producir los entregables. Define y prioriza las soluciones Once you’ve defined the business challenges and opportunities you need to map to usage scenarios and create an adoption plan Define solutions that help achieve business goals. Kick off a soft-launch with champions. Crea tu plan de adopción Crea un programa de Agentes de Cambio © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22 Simplifica y empieza con algo pequeño11/19/2017 Simplifica y empieza con algo pequeño Rompe tu approach en pasos incrementales Mantente simple, no abrumes los usuarios We’ve found that adoption is better when you break things down into smaller, digestible steps. It also helps when you can start the project with something easy and straightforward (or “low hanging fruit”). Identifica las áreas fáciles primero Busca el mejor equipo © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23 Priorizar casos de uso Complejidad Si suma valor Impacto OK del Lider11/19/2017 Priorizar casos de uso Es importante empezar con algo pequeño y demostrar rápidamente el valor. Te recomendamos a que utilices estos parámetros para priorizar qué implementar primero.. Complejidad Si suma valor Impacto OK del Lider Cuán complejo o difícil es implementar la solución? La complejidad se puede dar por temas técnicos, organizacionales o culturales. Cuánto valor suma a los empleados? El impacto es a toda la organización o simplemente a algunos empleados? Estudia el apoyo que obtendrás de los líderes involucrados para la implementación de cada caso de uso It’s important to start small and demonstrate quick value. Review the complexity, added value, impact and leadership required to implement the scenarios. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24 Complejidad 3 5 4 2 1 Algunos días Algunas semanas Algunos meses11/19/2017 Complejidad Para cada caso de uso Define cuán complejo será implementar la solución en tiempo. Algunos días Algunas semanas Algunos meses 3 For each usage scenario, define the related complexity score. Estimate how long it will take you to put the usage scenario into practice. 5 4 2 1 Score  © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25 Priorizando casos de uso11/19/2017 Priorizando casos de uso Una vez que tengas todos los ratings de tus casos de uso, debes sumar el score para saber qué conviene implementar primero. Prioridad Casos de uso Valor Complejidad Impacto OK Líderes Score Total Caso de uso 1 2 4 8 Caso de uso 2 5 1 12 Caso de uso 3 3 17 [Caso de uso 4] Once you have all of your usage scenario ratings, you can apply your scores to a priority table to analyze how they compare to each other and to see which ones you’ll implement first. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26 Office 365 Proceso de AdopciónPARTE 2 Florencia Berti

27 11/19/2017 Qué necesitas lograr? Veamos ejemplos de clientes, la metodología y los recursos disponibles para ayudarte a producir los entregables. Define y prioriza las soluciones Once you’ve defined the business challenges and opportunities you need to map to usage scenarios and create an adoption plan Define solutions that help achieve business goals. Kick off a soft-launch with champions. Crea tu plan de adopción Crea un programa de Agentes de Cambio © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28 Para maximizar los resultados utiliza tácticas variadas11/19/2017 Para maximizar los resultados utiliza tácticas variadas Comunicaciones Incluir el proyecto en anuncios internos o newsletters es crítico para aumentar la adopción, ya que informa a los usuarios y los inspira a utilizar la nueva tecnología. Eventos de involucramiento Considera el uso de un mix de estas actividades Organiza fiestas, town halls, concursos y regalos y así puedes ayudar a generar energía positiva y animar a los empleados a que interactúen con las nuevas herramientas.. Entrenamiento Raising awareness is an essential step to driving adoption as it informs, involves, and inspires your users. An effective awareness campaign shouldn’t just focus on the new features and functionality to come, but should enable end users to understand the business value of Office 365 and how they can personally benefit from using it. When building your awareness messaging, consider highlighting the vision and business scenarios that you identified in the previous adoption phases, so end users will have an easier time identifying the “What’s in it for me?“ Your awareness campaign should include a variety of tactics to maximize impact and drive adoption such as communications, events and training. Existen varias clases de entrenamiento, desde presencial hasta virtual, utilizando distinta clase de materiales (instructivos, guías prácticas, etc.) Recuerda que mientras más comunicaciones, eventos y entrenamientos realicen, más rápido los empleados van a animarse a interactuar con O365 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29 Creando el plan de adopción11/19/2017 Creando el plan de adopción Planea actividades para antes y después del lanzamiento Planning phase Execution phase Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 Key events Target Launch (date) Project management Finalize project plan Executive launch activities Build on results on end-user survey Vision/ business value Vision and business scenario development Define success criteria Map to usage scenarios and build adoption plan Usage scenario prep, executive training Launch usage scenarios Engagement activities/ evaluate success Technology enablement Readiness for technical deployment of Office 365 Deploy for PoC Champions soft-launch Deploy Office 365 Communications/ training Identify comms & training needs Develop comms & training plan Finalize comms & training plan Launch teaser comms Pre-launch workshops; create a help group Launch comms and training Ongoing awareness campaign Preform end-user survey Champions Identify champions Build champion community Train champions and brainstorm activities Finalize launch activities Determine ongoing activities Execute launch activities Identify and train new champions Governance Begin governance discussion; confirm exec sponsorship Usage policy development Prepare best-practice policies Finalize usage policies Share policies and resources Driving adoption takes time. It’s not a “launch and leave it” approach. In your plan, you’ll want to have a planning phase as well as an exaction phase that extends beyond the initial roll out. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30 Ejemplos de planes de adopción11/19/2017 Ejemplos de planes de adopción Crea el plan de adopción al principio del proyecto y revísalo frecuentemente informando el status a los líderes. Plan liviano de adopción Plan complejo de adopción Este template tiene por objetivo entender las etapas y rápidamente permite visualizar qué se debe hacer. Este plan permite saber el paso a paso y definir los responsables en cada etapa. Here are a couple of adoption plan samples to help you get started. success.office.com/resources © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31 11/19/2017 Qué necesitas lograr? Veamos ejemplos de clientes, la metodología y los recursos disponibles para ayudarte a producir los entregables. Define y prioriza las soluciones Once you’ve defined the business challenges and opportunities you need to map to usage scenarios and create an adoption plan Define solutions that help achieve business goals. Kick off a soft-launch with champions. Crea tu plan de adopción Crea un programa de Agentes de Cambio © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32 Agentes de cambio o Champions.11/19/2017 Agentes de cambio o Champions. Champions muestran pasión por lo que hacen y además están dispuestos a evangelizar a sus colegas y aprender de las nuevas tecnologías. Champions are excited to evangelize and help their peers to learn more effective solutions. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33 Cómo pueden ayudar estos Champions?11/19/2017 Cómo pueden ayudar estos Champions? Los Champions ayudarán a: Crear el mar de fondo y el entusiasmo que hagan crecer la adopción de mejores formas de trabajar. 1 Champions ayudarán a reducir la presión sobre los recursos del equipo central del proyecto, y ayudarán a impulsar la participación de toda la comunidad. 2 Construir un círculo de influencias entre sus colegas. 3 Contagiar las nuevas formas de trabajar a los equipos. Champions help to: Create the groundswell and enthusiasm that grows adoption of improved ways of working. Build a circle of influence amongst their teams. Bring the new ways of working to life across teams. Identify business challenges and possible solutions. Provide feedback to the project team and sponsors. 4 Identificar los desafíos y posibles soluciones. 5 Proveer feedback al equipo del proyecto y los sponsors. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34 ¿Qué necesitas para tener éxito?11/19/2017 ¿Qué necesitas para tener éxito? Atributos clave de un exitoso proceso de adopción 1 2 3 4 Adoption will be a measurement of success. There are four key attributes of a successful adoption approach. Set your vision and identify business scenarios Map your business scenarios to usage scenarios and create the adoption plan Commit resources because buy-in is crucial and then implement your adoption plan Measure the progress against your plan. Showcase or highlight successes and identify new use case scenarios. Acordar la visión e identificar los escenarios de negocios. Hacer un mapa de los casos de uso y crear el plan de adopción. Comprometer los recursos y ejecutar el plan. Medir, compartir los resultados y repetir. Un profundo entendimiento de los objetivos de negocio, así como también los desafíos para las personas. Una solución que la gente ame y que los ayude a lograr resultados más eficientemente. Una estrategia para generar adopción que incluya Comunicación, entrenamiento y creación de comunidad. Indicadores e historias de éxito que ayuden a demostrar el valor internamente. Mejore y expanda. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35 Comprometer los recursos y ejecutar el plan.La sensibilización es un paso esencial para la adopción de Office 365, ya que informa, involucra, e inspira a los usuarios sobre el valor de negocio que Office 365 puede traer a su día a día. A medida que avanza hacia el lanzamiento, recuerde que debe poner de relieve los escenarios de visión y de negocios que identificó en las etapas anteriores de adopción para que pueda transmitir fácilmente el "¿Qué hay en esto para mí?" Utilizar los recursos de lanzamiento va a hacer que cree eficazmente la conciencia acerca de Office 365 en toda la organización a través de campañas de comunicación, sesiones de capacitación y eventos de participación.

36 Conciencia & Comunicaciones11/19/2017 Conciencia & Comunicaciones Informar a los usuarios de la próxima puesta en servicio y compartir los beneficios con ellos para crear expectativn Carteles, folletos y la impresión Destacados & teasers Asegúrese de que Office 365 cuenta con una presencia visual a través de sus oficinas corporativas a través de carteles, volantes, folletos educativos y otros imprimen mensajes. Es una gran manera de generar buzz y excitar a la gente reproducir vídeos teaser durante un evento o en la cafetería. Raising awareness is an essential step to driving adoption as it informs, involves, and inspires your users. An effective awareness campaign shouldn’t just focus on the new features and functionality to come, but should enable end users to understand the business value of Office 365 and how they can personally benefit from using it. Your awareness campaign should include a variety of tactics to maximize impact and drive adoption such as communications, events and training. Communications may include posters and other print materials. Use , newsletter or other online communication tools. success.office.com/resources success.office.com/resources © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

37 Eventos de lanzamiento y participación11/19/2017 Eventos de lanzamiento y participación Consejos del día de lanzamiento: Hace un evento de lanzamiento a gran escala, como una empresa todo-manos o reunión estilo cabildo, en la que el equipo promotor y patrocinador ejecutivo puede presentar oficialmente Office 365 y discutir la propuesta de valor. Durante todo el evento, tiene campeones comprometan activamente con los empleados para responder a preguntas, inquietudes de dirección, y fomentar el uso de Office 365. Crea un grupo de Yammer para realizar aprendizaje observable. Crea un grupo y puntuales usuarios Yammer allí para continuar la conversación y ayudar a consolidar la información que se captura. Organiza concursos, gymkhanas, premios y regalos que requieren las personas para interactuar con las herramientas de Office 365. Hace camisetas impresas para los campeones para llevar el día del lanzamiento para una mirada unificada y reconocible. Muestra impreso materiales para crear conciencia acerca de las actividades del día y mostrar la Oficina más emocionante 365 características. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

38 Conciencia & Comunicaciones11/19/2017 Conciencia & Comunicaciones Informar a los usuarios de la próxima puesta en servicio y compartir los beneficios con ellos para crear expectativa Correos electrónicos de cuenta regresiva & anuncios Primer contacto eventos & SWAGs Que la gente sepa lo que es venir, expectativas de configuración y chispa interés al centrarse en el "lo que es en él para mí?". Almuerzo y aprender las sesiones son una gran manera de mostrar beneficios, gente emocionada e implican a campeones dentro de su organización. success.office.com/resources success.office.com/resources © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

39 ¿Qué necesitas para tener éxito?11/19/2017 ¿Qué necesitas para tener éxito? Atributos clave de un exitoso proceso de adopción 1 2 3 4 Adoption will be a measurement of success. There are four key attributes of a successful adoption approach. Set your vision and identify business scenarios Map your business scenarios to usage scenarios and create the adoption plan Commit resources because buy-in is crucial and then implement your adoption plan Measure the progress against your plan. Showcase or highlight successes and identify new use case scenarios. Acordar la visión e identificar los escenarios de negocios. Hacer un mapa de los casos de uso y crear el plan de adopción. Comprometer los recursos y ejecutar el plan. Medir, compartir los resultados y repetir. Un profundo entendimiento de los objetivos de negocio, así como también los desafíos para las personas. Una solución que la gente ame y que los ayude a lograr resultados más eficientemente. Una estrategia para generar adopción que incluya Comunicación, entrenamiento y creación de comunidad. Indicadores e historias de éxito que ayuden a demostrar el valor internamente. Mejore y expanda. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

40 Medir, compartir los resultados y repetir.A medida que avanza a través de su viaje de adopción, es importante consolidar una continua retroalimentación, evaluar los niveles de éxito, e identificar nuevos escenarios de negocio, casos de uso, y audiencias. Después de su lanzamiento en toda la organización, medir qué tan bien Office 365 se ha recibido y cómo se relaciona el uso de acuerdo a los criterios de éxito que estableció desde el principio. Existen recursos online que le ayudarán a aprender más sobre la medición y compartir su éxito con Office 365, y también le ayudarán a prepararse para los próximos pasos en la implementación.

41 ¿Cómo se puede medir el éxito?Cuantitativo Cualitativo (observable) Cantidad de grupos Cantidad de conversaciones Cantidad de empleados que están participando Cantidad de likes, seguirs, etc. Cantidad de llanadas a soporte Encuesta de productividad de individuos Encuesta de productividad de equipos Historias de éxito/impacto Especifico del negocio (ingresos, eficiencia, eficaz) Comparative Tiempo a resolver problemas - promedio Satisfacción de los clientes El desarrollo de las mejores prácticas Duración del periodo para cerrar los libros Aumentos de la eficiencia Inter-equipo KPIs Puntos de referencia externas Emphasize here that the success is just numbers, the value is measured in the other three quadrants.

42 ¿Qué necesita para exhibir el éxito?11/19/2017 ¿Qué necesita para exhibir el éxito? Un mezcla de resultados cuantitativos y cualitativos Evalúa dónde estás antes de empezar. Establece sus encuestas de referencia y el usuario. Identifica negocios KPI que puede mejorar basado en los resultados deseados (satisfacción, tiempo para procesar una orden, etc.). Identifica casos de éxito y agrega las citas mediante entrevistas, mesas redondas, grupos de Yammer, etc.. Mide el progreso contra los KPIs para complementar el análisis cualitativo con datos. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

43 Captura éxitos cualitativos Historias de éxito11/19/2017 Captura éxitos cualitativos Un empleado del equipo la noche banderas un problema no rutinarios Charleston Otras tiendas en todo el país confirman el problema Historias de éxito Identifica ejemplos que demuestran el trabajo en equipo y colaboración inter-funcional. Usando Yammer Conversaciones con un tema (por ejemplo, #O365win) de la etiqueta para seguir su progresión Dallas Salt Lake City Un ejecutivo reconoce el problema Phoenix Chicago El problema se resuelve © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

44 http://success.office.com Gracias!

45 11/19/2017 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.