1 Program Update September 17, 2012

2 Purpose of WaterSmart Software Pilot ProgramWaterSmart Software, Inc. is a company that specializes in developing computer software to help customers manage their water usage. The software allows the customer to download graphs and charts that illustrate their water usage patterns. In accordance to the 20/2020 Conservation plan (SBX7-7), the District is encouraged to provide Water Use Efficiency tools to customers.

3 SCWD / WaterSmart Pilot ProgramOverview: WaterSmart Software will begin as a Pilot Program. SCWD Project Team: Customer Service Cassandra Garcia Communications Linda Homscheid Water Conservation Larry Fregin Pilot Program: SFR Homes Goal: Program to Provide: Residential Water Use Efficiency Tools Customer Water Use Awareness Baja Fairy Duster – from Garden Gallery Botanical Name - Calliandra californica

4 WaterSmart Software—How It WorksConsumption and Residence Data Rebate & Incentive Programs Demographic & Real Estate Data User Information WaterSmart Recommendation Engine Consumer Web Portal Home Water Reports Water Efficiency Dashboard

5 Components: Home Water ReportCustomers that are in the Pilot will Receive a Home Water Report Contents WaterScore: Comparative Consumption Based on Averages for Comparable Residences (# Occupants and Lot Size) Water Use Efficiency Suggestions Delivery: Mail, Separate from Bill Every 2 Months

6 Components: Customer PortalStandard Components: Historical Consumption Comparative Use Ability to Change Residence Information Customizable: Offers/ Tips /Programs Customer FAQ Registration Process

7 Components: Water Efficiency DashboardCustomer Service Tools: View Customer Usage Patterns Program Analytics Administrative Reports, Charts, Maps Largest Users Potential Leaks More… Management Administrative Ability to update Customer FAQ, etc.

8 Components: Water Efficiency Dashboard (Continued)Program Analytics and Maps Comparable Residence Consumption Comparable Residence Consumption Comparable Residence Details Comparable Residence Consumption

9 Implementation ScheduleSummer 2012: Final Implementation Planning October 2012: Implementation Pilot Duration: October 2012 – 2014: Home Water Reports Mailed WaterSmart Portal available Ongoing Analysis 2014: Post-Program Evaluation