1 Rohan Samarajiva Dhulikhel, 14-17 July 2017Introduction: Course on “How to engage in broadband policy and regulatory processes” Rohan Samarajiva Dhulikhel, July 2017

2 What the course seeks to achieveTo enable Nepal citizens marshal available research and evidence for effective participation in broadband policy and regulatory processes including interactions with media, thereby facilitating and enriching policy discourse on means of increasing broadband access by the poor and persons with disabilities

3 Who is offering the course and why?LIRNEasia, whose mission is that of Catalyzing policy change through research to improve people’s lives in the emerging Asia Pacific by facilitating their use of hard and soft infrastructures through the use of knowledge, information and technology.

4 Countries that we engage with

5 Supported by The Ford Foundation which “supports visionary leaders and organizations on the frontlines of social change worldwide.” “We believe all people should have the opportunity to reach their full potential, contribute to society, and have voice in the decisions that affect them. We believe the best way to achieve these goals is to encourage initiatives by those living and working closest to where problems are located; to promote collaboration among the nonprofit, government and business sectors; and to ensure participation by men and women from diverse communities and all levels of society. In our experience, such activities help build common understanding, enhance excellence, enable people to improve their lives and reinforce their commitment to society.”

6 Co-hosted by ISOC Nepal and Center for Law & TechnologyISOC Nepal Mission: “To promote the use of Internet in every aspects of life” Objectives: Standardization of internet from every prospect of use, infrastructure, awareness and its operation Facilitating the governing body with policy recommendations and amendments at national level according to the global needs Providing a better platform of coordination between the public and private sector To organize effective trainings and seminars in the field of internet development and new innovations Effective policy recommendation and voicing the need of better internet governance

7 Objective of the courseIs to produce discerning and knowledgeable consumers of research who are able to engage in broadband policy and regulatory processes Not, as in our CPRsouth activities, to produce policy-oriented researchers like us But no harm if it improves your research/scholarship

8 At end of course, attendees willBe able to find and assess relevant research and evidence Be able to summarize the research in a coherent and comprehensive manner Have an understanding of broadband policy and regulatory processes in Nepal

9 Who is teaching? Rohan Samarajiva, PhD Dileep AgrawalLochan Lal Amatya Baburam Aryal Manohar Kumar Bhattarai Kuber Chalishe P. Vigneswara Ilavarasan, PhD Ananda Raj Khanal Nirmita Narasimhan, PhD Laleema Senanayake Santosh Sigdel Rajib Subba, PhD

10 How we will teach? Tell me and I'll forget  less theoryShow me and I may remember  greater reliance on examples Involve me and I'll understand  active learning through assignments

11 Assignments Participants  teams on Day 1Study the assigned case as a team Write it up based on a template provided Make presentations on Day 4

12 Your responsibility and oursAll presentations must be evidence based Extensive feedback will be provided

13 What does this mean? Research has to be done within bounds of the course & the Internet (no libraries) Not optimal, but surprising how close to reality this is When policy windows open, one has to jump through; wait too long and window will close Perfect research & no policy impact OR good research & some policy impact One must have Stock of knowledge that can be repurposed Need to know where to look for information Networks that can be fired up quickly for new data, fact checking and frank assessments of quality of arguments

14 Policy windows “Unpredictable openings in the policy process that create the possibility for influence over the direction and outcome of that process.” “These windows sometimes open regularly (e.g., cabinet shuffles and budget speeches), but who makes successful use of them or not is a matter of chance and skill.” Kingdon, John W Agendas, Alternatives, and Public Policies, 2nd ed. Ann Arbor, MI: University of Michigan Press.

15 Example: Research on customer relations management in electricityTimeline Action September 2012 Research commenced December 2012 Rough idea of what the results would look like March 2013 Offered SAFIR Training Course for electricity regulators that used Sri Lanka as case study; Former investment analyst with deep infrastructure and finance skills as co-director 8 March 2013 Co-director is invited for TV interview causing him to “cram” on electricity sector data 11 March 2013 Public Utilities Commission calls for written comments by March 28 for Public Consultation on Tariff Proposal Week of March 11th LIRNEasia Chair on multiple TV programs and evening news 15 March 2013 Column appears online at LBO.LK

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17 Exploiting a policy window . . .Timeline Action 23 March 2013 First substantive article on electricity tariff in Sinhala weekly paper 28 March 2013 Official submission that deviates materially from what was said on media submitted 2 April 2013 PUCSL Chairman’s full page interview on Page 4 (high-value platform) in highest readership newspaper published; includes whole chunks from LIRNEasia media output, including an error 4 April 2013 Oral submission at first session of Public Consultation with potential for framing the debate 17 April 2013 Decision does not include any of our recommendations 1 October 2013 LIRNEasia invited to present its views on demand-side management at a public hearing, apparently a direct result of April intervention

18 Issues for discussion Our research on customer-relationship management not quite cooked But we decided to use the policy window to at least lay a foundation Research based (but different research) Last 5% of electricity supply responsible for 17% of total costs (first 50% is also responsible for 17% of costs)  lowering peak consumption will dramatically reduce costs Therefore, we recommend Demand Side Management to lower the peak demand (now drawing from our half-cooked research)

19 Issues for discussion Was our research in best shape?No, top 5% and bottom 50% costing the same appeared in media as top 5% costs 50% Did we fix our errors? Yes, exchanges with a sharp journalist helped remove the error (a form of peer review) Could we always stay on message? No, got dragged into subsidy issues especially in 3 minute interviews for the news Is this replicable?

20 How does one measure success?Measuring outputs Example: our memes appearing in the interview of PUCSL Chair

21 How does one measure success?Measuring outcomes DSM or time-sensitive tariffs implemented (along with use of our recommended methods of communication through texts, reformatted bills, etc.) Rebate and/or subsidy, fully or partially implemented What is the threshold of success?

22 An image to keep in mind . . .

23 Aristotle on effective communicationEthos (Credibility), or ethical appeal, means convincing by the character of the author/orator Pathos (Emotional) means persuading by appealing to the reader/viewer's emotions Logos (Logical) means persuading by the use of reasoning. This will be the most important element in this course, and Aristotle's favorite

24 Ethos Is not built in a dayNot everyone can get interviewed on the evening news

25 Grace Mirandilla SantosAn independent ICT policy researcher from the Philippines, Grace has been with CPRsouth since Selected a Young Scholar at the inaugural CPRsouth1 in Manila, she then participated as a paper presenter at CPRsouth 2, 3 and 4 and has a co-authored paper at 10. She has consulted for various agencies including The Asia Foundation, Center for Research and Communication, USAID, AusAID, and ADB. She has published book chapters, journal articles, and policy papers and briefs on telecom policy, ICT for development, and e-democracy. Grace writes a regular blog for industry publication TelecomAsia and is a member of the Internet Society – Philippines Chapter. She exemplifies what LIRNEasia sought to achieve through the building up of CPRsouth. CPRsouth identifies persons whose attitudes and personal incentives cause them to want to engage with policy processes in their own countries..

26 Ethos in practice Grace Mirandilla Santos at second public hearing of the NTC on its proposed memorandum circular on broadband QoS. She reiterated LIRNEasia’s recommendations that diagnostics should take into consideration consumer experience, must be transparent and results published in a format that consumers can understand and use, should help inform consumers’ decisions when availing of services (e.g., publishing average or typical speeds per ISP per city). Her recommendations have been seconded by Senator Bam Aquino.

27 Pathos and Logos Discussed throughout, with weight given to logos

28 What we hope you will achieve by MondayBe able to find and assess relevant research & evidence Be able to summarize the research in a coherent and comprehensive manner Have an understanding of broadband policy and regulatory processes in Nepal Have some of the necessary tools to improve communication skills

29 What we really hope you will achieve“We believe all people should have the opportunity to reach their full potential, contribute to society, and have voice in the decisions that affect them. We believe the best way to achieve these goals is to encourage initiatives by those living and working closest to where problems are located; to promote collaboration among the nonprofit, government and business sectors; and to ensure participation by men and women from diverse communities and all levels of society. In our experience, such activities help build common understanding, enhance excellence, enable people to improve their lives and reinforce their commitment to society.”