1 Slide Time: 2.0m/Elapsed Time: 254.0mSafersys.org Slide Time: 2.0m/Elapsed Time: 254.0m Purpose: To introduce SafeSys.org as a search tool for trucking businesses. Key Talking Points: Ease of information availability. Directions: Click the name button; enter the letter (T) or the state Texas, then click Enter. All trucking companies that have the letter (T) or Texas will appear, depending on where you are search for the companies near you. Open the Snapshot of the company it will show you the complete information about the company, look at the number of drivers. Small companies first even (1) driver. As a new associate you should make contact by telephone or mail a brochure, be ready to give them a presentation on the CDLP Plan. (Check (States at a Glance) to see what plan is available. Ex: Alabama is a CDLP Basic Plan. Now you are seasoned associate, you want to call on eight companies in one day. Search the eight companies in your area. Look up the eight companies through Safersys.org. Materials: Slide deck, Trainer’s Guide, Participant Workbook page 47, and pen. Notes: Direct participants to Participant Workbook page 47. The instructor should insert any particularly successful methods that he/she has used in “dripping” on a company. Workbook p. 52

2 Slide Time: 2.0m/Elapsed Time: 254.0mCounty Level Level Level Hazmat Cargo Total El Paso , , ,379 Harris , , , , , ,721 Webb , , , , ,955 Hidalgo , , , ,436 Cameron , , ,172 Tarrant , , ,695 Walker , , ,513 Kleberg , , ,110 Maverick , , ,045 Brooks , , ,688 Medina , , ,623 Cass , ,486 Travis , , ,434 Dallas , , ,119 Slide Time: 2.0m/Elapsed Time: 254.0m Purpose: To introduce SafeSys.org as a search tool for trucking businesses. Key Talking Points: Ease of information availability. Directions: Click the name button; enter the letter (T) or the state Texas, then click Enter. All trucking companies that have the letter (T) or Texas will appear, depending on where you are search for the companies near you. Open the Snapshot of the company it will show you the complete information about the company, look at the number of drivers. Small companies first even (1) driver. As a new associate you should make contact by telephone or mail a brochure, be ready to give them a presentation on the CDLP Plan. (Check (States at a Glance) to see what plan is available. Ex: Alabama is a CDLP Basic Plan. Now you are seasoned associate, you want to call on eight companies in one day. Search the eight companies in your area. Look up the eight companies through Safersys.org. Materials: Slide deck, Trainer’s Guide, Participant Workbook page 47, and pen. Notes: Direct participants to Participant Workbook page 47. The instructor should insert any particularly successful methods that he/she has used in “dripping” on a company.

3 Slide Time: 2.0m/Elapsed Time: 19.0mLegalShield: The Company Meeting Commercial Drivers Legal needs Established in 1972 1.5 million family legal plan memberships across the U.S. and Canada Over 47,000 small business memberships Provides legal services to over 12,000 CDLP memberships Over 39,000 requests for CDLP legal assistance alone last year Provide legal services to over 34,000 groups of which almost 700 are CDLP groups Slide Time: 2.0m/Elapsed Time: 19.0m Purpose: To introduce LegalShield as the provider – citing the benefits that LegalShield offers to the commercial driver. Key Talking Points: First the foundation: LegalShield has a deep history in delivering quality legal assistance. LegalShield was established in 1972. 2.1 million requests for legal assistance last year. 1.4 million memberships across the USA and 4 provinces in Canada. Our company also provides legal services to over 12,000 commercial drivers across North America. Provide legal services to over 698 CDLP groups. LegalShield has a proprietary system of provider law firms covering 48 states. We offer a high-quality, cost-effective legal and ID theft services that can benefit everyone. Everyone deserves legal protection. And, with LegalShield, everyone can access it. No matter how traumatic. No matter how trivial. Whatever your situation is, we are here to help. Materials: Slide deck, Participant Workbook page 6, Training Manual and pen. Notes: Direct participants to Participant Workbook page 6 of the to fill in the blanks with the bold underlined words on the slide. Workbook p. 4

4 Slide Time: 2.0m/Elapsed Time: 30.0mLegalShield offers Driver Benefits Helps protect family assets in event of tragic accident Helps protect driver’s ability to earn a living Motor Vehicle Record CSA Record Slide Time: 2.0m/Elapsed Time: 30.0m Purpose: This slide introduces some of the major driver benefits of the LegalShield programs. Key Talking Points: Helps protect family assets in event of tragic accident Helps protect driver’s ability to earn a living Motor Vehicle and Compliance Safety Accountability Records – through diligent legal support we aid the driver in keeping these records as spotless as possible Materials: Slide deck, Participant Workbook page 6, Training Manual and pen. Notes: Use examples for each bullet or perhaps you have a specific experience from one of your driver members. Direct participants to Participant Workbook page 6 of the to fill in the blanks with the bold underlined words on the slide. Workbook p. 6

5 Issues Faced by Commercial DriversSlide Time: 1.0m/Elapsed Time: 63.0m Purpose: To identify the legal issues that our Commercial driving customers face. Key Talking Points: The commercial drivers that we protect face many legal issues. Here we will discuss the: Regulatory aspects (Federal Motor Carrier Safety Administration) Violations (Non-Criminal and Criminal) Compliance aspects (Compliance, Safety and Accountability) Materials: Slide deck, Participant Workbook, Training Manual and pen. Notes: Regulations Violations Compliance, Safety & Accountability (CSA)

6 Slide Time: 2.0m/Elapsed Time: 65.0mFederal Motor Carrier Safety Administration (FMCSA) Mission and Responsibilities Slide Time: 2.0m/Elapsed Time: 65.0m Purpose: To familiarize the student with the rules and regulations of the Federal Motor Carrier Safety Administration (FMCSA). Key Talking Points: Federal Motor Carrier Safety Administration Mission / Strategy The primary mission of the FMCSA is to reduce crashes, injuries and fatalities involving large trucks and buses. The FMCSA Safety Regulations Pocketbook is the organization’s “bible” for transportation regulations. Purchasing a pocketbook copy for yourself would be well worth the investment. FMCSA is headquartered in Washington, DC and employs more than 1,000 people in all 50 States and the District of Columbia, all dedicated to improving the safety of commercial motor vehicles (CMV) and saving lives. In carrying out its safety mandate to reduce crashes, injuries, and fatalities involving large trucks and buses, FMCSA: Develops and enforces data-driven regulations that balance motor carrier (truck and bus companies) safety with efficiency; Harnesses safety information systems to focus on higher risk carriers in enforcing the safety regulations; Targets educational messages to carriers, commercial drivers, and the public; and Partners with stakeholders including Federal, State, and local enforcement agencies, the motor carrier industry, safety groups, and organized labor on efforts to reduce bus and truck-related crashes. FCMSA implements Compliance Safety Accountability (CSA) in December 2010 The FMCSA began as a separate administration within the U.S. Department of Transportation on January 1, 2000, pursuant to the “Motor Carrier Safety Improvement Act of It was previously under the Federal Highway Administration. A comprehensive program, administered by the FMCSA, under authority of the U.S. Department of Transportation, to improve commercial truck and bus safety by reducing crashes, injuries, and fatalities related to commercial motor vehicles. Materials: Slide deck, Participant Workbook page 18, Training Manual and pen. Notes: Direct participants to Participant Workbook page 18. Governs U.S. Transportation Establishes Safety Standards Institutes CDL Rules Sets Hours of Service Implemented Compliance, Safety, Accountability (CSA) in 2010 Workbook p. 16

7 Slide Time: 2.0m/Elapsed Time: 67.0mFMCSA Section Disqualification of Drivers If a driver receives two serious violations in a three year period, his/her CDL license will be suspended for 60 days. If a driver receives a 3rd serious violation in that same three year period, their CDL will be suspended an additional 120 days. All violations in a personal vehicle, count against CDL. Slide Time: 2.0m/Elapsed Time: 67.0m Purpose: To familiarize the student with Regulation of the Federal Motor Carrier Safety Administration (FMCSA) regarding disqualification of drivers. Key Talking Points: Our intent here is to introduce to the FMCSA’s source regulation (FR383.51) as it pertains to defining penalties issued when an operator commits offenses under these four areas: Major offenses Serious traffic violations (383.5?) Railroad-highway grade offenses Out-of-service orders This is important to you, the Associate, because it will help you in discussing the issues facing drivers. Additionally, it is not uncommon for drivers to be totally UNAWARE of the penalties associated with any of the offenses or violations listed in FR Tables 1-4 in regards to Commercial Motor Vehicle (CMV) operation. Materials: Slide deck, Participant Workbook page 19, Training Manual and pen. Notes: Direct participants to Participant Workbook page 19. Workbook p. 16

8 What are the Serious Violations? FMCSA Section 383.5Speeding excessively (15 over mph) Driving recklessly Improper / Erratic lane changes Following too closely Ticket in conjunction with a Fatal Accident Driving CMV without obtaining a CLP/CDL Driving CMV without a CLP/CDL in possession Driving CMV without proper endorsements Texting while driving Improper use of hand-held mobile telephone Slide Time: 4.0m/Elapsed Time: 71.0m Purpose: To familiarize the participants with the specific serious violations as per FMCSA FR Key Talking Points: The state must disqualify anyone from operating a commercial motor vehicle for a period of not less than 60 days each person who, in a three-year-year period is convicted, as defined in FR 383.5, in any state(s) or jurisdiction(s), of two serious traffic violations as specified in Table 2 to FR Three (3) serious violations in a three (3) period add 120 days to 60-day disqualification. Speeding excessively Speeding excessively, involving any seed of 15 mph (24.1 kph) or more above the regulated or posted speed limit. Driving recklessly Driving recklessly, as defined by state or local law or regulation, including but, not limited to, offenses of driving a motor vehicle in willful or wanton disregard for the safety of persons or property. Improper / Erratic lane changes Making improper or erratic traffic lane changes. Following too closely Following the vehicle ahead too closely. Fatal Accident Violating state or local law relating to motor vehicle traffic control (other than a parking violation) arising in connection with a fatal accident. Driving CMV without obtaining a CLP/CDL Driving Commercial Motor Vehicle without obtaining a Commercial Learning Permit/Commercial Driver’s License Driving CMV without a CLP/CDL in possession Driving Commercial Motor Vehicle without a Commercial Learner’s Permit/Commercial Driver’s License in driver’s possession Driving CMV without proper endorsements Driving Commercial Motor Vehicle without the proper class of Commercial Learner’s Permit or Commercial Driver’s License and/or endorsements for the specific vehicle group being operated or for the passengers or type of cargo being transported. Texting while driving Violating a state or local law or ordinance on motor vehicle traffic control prohibiting texting while driving a commercial motor vehicle. Improper use of hand-held mobile telephone Violating a state or local law or ordinance on motor vehicle traffic control restricting or prohibiting the use of a hand-held mobile telephone while driving a commercial motor vehicle. Materials: Slide deck, Participant Workbook page 20, Training Manual and pen. Notes: Direct participants to Participant Workbook page 20. Ref: FMCSA FR Workbook p. 17

9 CSA - Data Collection SourcesSlide Time: 2.0m/Elapsed Time: 81.0m Purpose: To familiarize the student with the Compliance Safety Accountability Program data collection sources. Key Talking Points: CSA uses these four methods of data collection. Roadside Inspections are examinations conducted by a Motor Carrier Safety Assistance Program (MCSAP) inspector on individual commercial motor vehicles and drivers to determine if they are in compliance with the Federal Motor Carrier Safety Regulations (FMCSR's) and/or Hazardous Materials Regulations (HMRs). Inspection data are taken from MCMIS. Violations are recorded during inspections and are entered into the Motor Carrier Management Information Service (MCMIS) database. Serious violations result in driver or vehicle out-of-service (OOS) orders. These OOS violations must be corrected before the affected driver or vehicle is allowed to return to service. State-Reported Commercial Vehicle Crash Data are taken from MCMIS and provide information on crashes as reported by state and local police officials. The reporting of these crashes follows National Governors Association (NGA) standards. Motor Carrier Census Data are first collected when a carrier obtains a USDOT number. This information is recorded in MCMIS by FMCSA and is updated during compliance reviews (CRs), during commercial vehicle registration in states participating in Performance and Registration Information Systems Management (PRISM) Program, and upon request by the motor carrier. Census data are used by the CSMS for identification and normalization of safety-related data. Examples of Census data include number of power units, physical location, current status, and type of cargo. Materials: Slide deck, Participant Workbook page 22, Training Manual and pen. Notes: Direct participants to Participant Workbook page 22. Roadside Inspections Recorded Violations State-Reported Commercial Vehicle Crash Data Motor Carrier Census Data Workbook p. 19

10 Slide Time: 3.0m/Elapsed Time: 84.0mCSA – BASICs (Driver Compliance) Behavior Analysis Safety Improvement Categories Unsafe Driving Hours of Service Driver Fitness Controlled Substances & Alcohol Vehicle Maintenance HAZMAT Crash Indicator Slide Time: 3.0m/Elapsed Time: 84.0m Purpose: To familiarize the student with Behavior Analysis Safety Improvement Categories (BASICs) program initiated under the Compliance Safety Accountability program. Key Talking Points: How does the CSA accomplish it’s mission? It uses BASICs. BASICs – the CSA uses driver behavior to compare companies’ level of safety Most of the BASICs deal with driver characteristics and behavior. FMCSA will address these driver behaviors by intervening with carriers that use unsafe drivers. FMCSA will also use these same BASICs and underlying data sources to determine the safety fitness of individual drivers. FMCSA uses these categories to measure safety performance and create monthly CSA scores. The safety measurement system will score carriers in each BASIC and make a safety fitness determination to indicate (1) whether a carrier should continue to operate. Categories: Unsafe Driving: Dangerous or careless operation of commercial motor vehicles. Fatigued Driving (Hours-of-Service): Operation of CMVs by drivers who are ill, fatigued, or in non-compliance with the hours-of service (HOS) regulations. This BASIC includes violations of regulations pertaining to log books as they relate to HOS requirements and the management of CMV driver fatigue. Driver Fitness: Operation of a commercial motor vehicles by drivers who are unfit to operate them because they lack training, experience, or medical qualification. Controlled Substances and Alcohol: Operation of a commercial motor vehicle while impaired by or in possession of alcohol, illegal drugs, or any other substance that renders the driver incapable of safely operating a motor vehicle. Vehicle Maintenance: Failure of commercial motor vehicle due to improper or inadequate maintenance. Cargo Related: Unsafe handling of hazardous materials on a commercial vehicle. Crash Indicator: Histories or patterns of high crash involvement, including frequency and severity. Miles carrier logs versus number of accidents. The BASICs are often referred to as the “7 Deadly Sins”. Source Reference: U.S. Department of Transportation/Federal Motor Carrier Safety Administration/2010 Phase I Results Report to Congress Materials: Slide deck, Participant Workbook page 23, Training Manual and pen. Notes: Direct participants to page 23 of the participant workbook. This slide is animated as a bullet-build with each mouse click. The final click brings up the “7 Deadly Sins” graphic. Ref: U.S. Department of Transportation/FMCSA/2010 Phase I Results Report to Congress Workbook p. 20

11 Slide Time: 3.0m/Elapsed Time: 87.0mCSA Recap! Rates Companies Point System: low score wins BASICs (7 Deadly Sins for Drivers) CDL Disqualifications 3 x 6 months / 2 x 6-12 months / 1 x months CSMS – 24 months on Company DSMS – 36 months on Driver CSA points affect employability, State points affect licensing DOT intervention with Company Challenge CSA points with Data Q Slide Time: 3.0m/Elapsed Time: 87.0m Purpose: To summarize the responsibilities and authority of the Compliance Safety Accountability program. Key Talking Points: CSA rates Companies – companies receive points as well as drivers for violations Point System: points, low score wins 7 Deadly Sins for Drivers (BASICs) Drivers receive CDL disqualification based on the number of violations during a given period: Refer to US DOT/FMCSA Regulation Tables 1-4 (http://www.fmcsa.dot.gov/content/38351) for definitive disqualification specifics CSMS (Carrier Safety Measurement System) Identify carriers for CSA interventions Along with investigation findings, determines what problems need to be addressed by the intervention process Monitors carriers on-road performance for improvements throughout the process Identifies appropriate intervention tool to be used for carrier Prioritizes FMCSA resources Provides stakeholders with safety information DSMS (Driver Safety Measurement System) Provides enhanced information on individual drivers to investigators to identify drivers with safety problems Allows for prioritizing driver sampling during carrier investigation Supports investigator follow-up on significant violations (e.g., Red Flag Violations) DSMS data are not available to the public or to employing motor carriers; they are used as an investigative tool Retroactive 3 years driver, 2 years company, 5 years accidents If a driver gets a 12 point stop it is multiplied by 3 for the first year. The second year it will be 12x2, third year 12x1. After that if he is good on inspections the points go away.  For a company the multiplier is 2. Accidents are multiplied by 5. Employability and Licensing Drivers can be fired by the company, but don’t lose license Company interventions from DOT/FMCSA Official warnings Possible audits Company closure We can indirectly help the Company with CSA violations. If we can help the driver with a moving violation or a DOT citation, then the driver can initiate a Data Q challenge. As of August 23, 2014, driver can petition FMCSA via Data Q. While we cannot insulate the drivers or companies completely, for removal or reduction of CSA points, the need for quality legal service has never been greater. Materials: Slide deck, Participant Workbook page 24, Training Manual and pen. Notes: Direct participants to Participant Workbook page 24. Workbook p. 21

12 Driver Safety Measurement System (DSMS)Year Severity Weights Total Points 1) X = 30 2) X = 20 3) X = 10

13 Carrier Safety Measurement System (CSMS)Year Severity Weights Total Points 1/2) X = 30 1/2) X = 20 2) X = 10

14 Slide Time: 3.5m/Elapsed Time: 90.5mCSA – Effective August 23, 2014 Companies/drivers can now use positive results from court outcomes on drivers traffic citations that affect CSA scores to REMOVE CSA points from the company/driver record. Slide Time: 3.5m/Elapsed Time: 90.5m Purpose: To inform participants of court decision effecting CSA record keeping and company/driver options. Key Talking Points: Effective August 23, 2014 driver can petition FMCSA via Data Q Companies and drivers can now use positive results in court on their drivers traffic citations that affect their CSA scores to REMOVE CSA points from the company/driver record. Inspections occurring on or after August 23, 2014, motor carriers and drivers can request inclusion of adjudication information for citations associated with violations in MCMIS inspection reports by submitting Requests for Data Review (RDRs) through FMCSA’s DataQs system (https://dataqs.fmcsa.dot.gov) Motor carriers and drivers would have to upload court outcome documentation in order for the States to review the RDRs and record the court outcomes. How are SMS and PSP records adjudicated? FMCSA’s Safety Measurement System (SMS) and Pre-Employment Screening Program (PSP) would, correspondingly, reflect court outcomes. These systems would retain the violation when it resulted in a conviction; remove the violation when found not guilty or the violation was dismissed without payment of fine and/or costs; and indicate the violation when the court outcome shows a conviction of a different charge. When the court outcome shows a conviction of a different charge, the SMS severity weight tied to the violation will be reduced to the lowest possible value (1). Why is this important? Now a direct connection exists between positive court outcomes and the CSA safety scores of a company/driver. These scores can affect insurance rates, legal liability/exposure, and customer contracts. If we can help the driver with a moving violation or a DOT citation, then the driver can initiate a Data Q challenge. While we cannot insulate the drivers or companies completely, the need for quality legal service has never been greater. Reference: DOT/FMCSA CFR Part Published June Effective August Materials: Slide deck, Participant Workbook page 25, Training Manual and pen. Notes: Why is this important? Now a direct connection exists between positive court outcomes and company/driver CSA safety scores. These scores can affect insurance rates, legal liability/exposure, and customer contracts. CDLP legal representation can assist in these court outcomes!! Ref: TRANSPORT TOPICS: June 9, 2014 Workbook p. 22

15 Slide Time: 2.0m/Elapsed Time: 254.0mSafersys.org Slide Time: 2.0m/Elapsed Time: 254.0m Purpose: To introduce SafeSys.org as a search tool for trucking businesses. Key Talking Points: Ease of information availability. Directions: Click the name button; enter the letter (T) or the state Texas, then click Enter. All trucking companies that have the letter (T) or Texas will appear, depending on where you are search for the companies near you. Open the Snapshot of the company it will show you the complete information about the company, look at the number of drivers. Small companies first even (1) driver. As a new associate you should make contact by telephone or mail a brochure, be ready to give them a presentation on the CDLP Plan. (Check (States at a Glance) to see what plan is available. Ex: Alabama is a CDLP Basic Plan. Now you are seasoned associate, you want to call on eight companies in one day. Search the eight companies in your area. Look up the eight companies through Safersys.org. Materials: Slide deck, Trainer’s Guide, Participant Workbook page 47, and pen. Notes: Direct participants to Participant Workbook page 47. The instructor should insert any particularly successful methods that he/she has used in “dripping” on a company. Workbook p. 52

16 Slide Time: 2.0m/Elapsed Time: 256.0mSafersys.org Slide Time: 2.0m/Elapsed Time: 256.0m Purpose: To introduce SafeSys.org as a search tool for trucking businesses. Key Talking Points: Ease of information availability. Directions: Click the name button; enter the letter (T) or the state Texas, then click Enter. All trucking companies that have the letter (T) or Texas will appear, depending on where you are search for the companies near you. Open the Snapshot of the company it will show you the complete information about the company, look at the number of drivers. Small companies first even (1) driver. As a new associate you should make contact by telephone or mail a brochure, be ready to give them a presentation on the CDLP Plan. (Check (States at a Glance) to see what plan is available. Ex: Alabama is a CDLP Basic Plan. Now you are seasoned associate, you want to call on eight companies in one day. Search the eight companies in your area. Look up the eight companies through Safersys.org. Materials: Slide deck, Trainer’s Guide, Participant Workbook page 47, and pen. Notes: Direct participants to Participant Workbook page 47. The instructor should insert any particularly successful methods that he/she has used in “dripping” on a company. Workbook p. 52

17 Slide Time: 2.0m/Elapsed Time: 258.0mSafersys.org Slide Time: 2.0m/Elapsed Time: 258.0m Purpose: To introduce SafeSys.org as a search tool for trucking businesses. Key Talking Points: Ease of information availability. Directions: Click the name button; enter the letter (T) or the state Texas, then click Enter. All trucking companies that have the letter (T) or Texas will appear, depending on where you are search for the companies near you. Open the Snapshot of the company it will show you the complete information about the company, look at the number of drivers. Small companies first even (1) driver. As a new associate you should make contact by telephone or mail a brochure, be ready to give them a presentation on the CDLP Plan. (Check (States at a Glance) to see what plan is available. Ex: Alabama is a CDLP Basic Plan. Now you are seasoned associate, you want to call on eight companies in one day. Search the eight companies in your area. Look up the eight companies through Safersys.org. Materials: Slide deck, Trainer’s Guide, Participant Workbook page 47, and pen. Notes: Direct participants to Participant Workbook page 47. The instructor should insert any particularly successful methods that he/she has used in “dripping” on a company.

18 Slide Time: 2.5m/Elapsed Time: 260.5mSafersys.org Slide Time: 2.5m/Elapsed Time: 260.5m Purpose: To introduce SafeSys.org as a search tool for trucking businesses. Key Talking Points: Ease of information availability. Directions: Click the name button; enter the letter (T) or the state Texas, then click Enter. All trucking companies that have the letter (T) or Texas will appear, depending on where you are search for the companies near you. Open the Snapshot of the company it will show you the complete information about the company, look at the number of drivers. Small companies first even (1) driver. As a new associate you should make contact by telephone or mail a brochure, be ready to give them a presentation on the CDLP Plan. (Check (States at a Glance) to see what plan is available. Ex: Alabama is a CDLP Basic Plan. Now you are seasoned associate, you want to call on eight companies in one day. Search the eight companies in your area. Look up the eight companies through Safersys.org. Materials: Slide deck, Trainer’s Guide, Participant Workbook page 47, and pen. Notes: Direct participants to Participant Workbook page 47. The instructor should insert any particularly successful methods that he/she has used in “dripping” on a company.

19 Slide Time: 2.5m/Elapsed Time: 263.0mSafersys.org Slide Time: 2.5m/Elapsed Time: 263.0m Purpose: To introduce SafeSys.org as a search tool for trucking businesses. Key Talking Points: Ease of information availability. Directions: Click the name button; enter the letter (T) or the state Texas, then click Enter. All trucking companies that have the letter (T) or Texas will appear, depending on where you are search for the companies near you. Open the Snapshot of the company it will show you the complete information about the company, look at the number of drivers. Small companies first even (1) driver. As a new associate you should make contact by telephone or mail a brochure, be ready to give them a presentation on the CDLP Plan. (Check (States at a Glance) to see what plan is available. Ex: Alabama is a CDLP Basic Plan. Now you are seasoned associate, you want to call on eight companies in one day. Search the eight companies in your area. Look up the eight companies through Safersys.org. Materials: Slide deck, Trainer’s Guide, Participant Workbook page 47, and pen. Notes: Direct participants to Participant Workbook page 47. The instructor should insert any particularly successful methods that he/she has used in “dripping” on a company.

20 Slide Time: 2.0m/Elapsed Time: 347.0mCDLP Provider Law Firm How Do I Contact the Attorney when I have an Issue? Slide Time: 2.0m/Elapsed Time: 347.0m Purpose: To introduce Riggs, Abney, Neal, Turpen, Orbison, & Lewis as the provider attorney for all CDLP memberships. Key Talking Points: The benefit of having only one number to call and one name to remember (Riggs, Abney, Neal, Turpen, Orbison, & Lewis) is huge to the driver. Just call one number when you have an issue. The driver (or member) must make the initial call to Riggs Abney. It is perfectly fine for the associate to assist the member in making the initial call. After the initial contact is made, the associate should remove himself/herself from any further connection between the driver and the attorney. The member must call within three business days of the issued citation. The Providing Attorney will assign an attorney to the issue after the member’s documentation is received. The Providing Attorney will contact the member by phone and with letter documentation with the contact information for the Assigned Attorney. It is the member’s responsibility to contact the Assigned Attorney directly. The member will need to stay in contact with the attorney until the case is completed and fine is paid (if required). Materials: Slide deck, Trainer’s Guide, Training Manual, Participant Workbook page 63 and pen. Notes: Direct participants to page 63 of the participant workbook to fill in the blanks with the bold underlined words on the slide. This slide is animated. Click the mouse forward to reveal each bullet and the phone number. One name to remember One number to call Call your Law Firm within 3 business days of receiving the citation Workbook p. 62