1 So Cliché : A medium-sized community college library’s earnest effort to improve ILL workflows and service to patrons Joseph Ritchie - Library Technical Assistant Brad Reel – Director of Libraries and Online Technologies Ivy Tech Community College – Southwest, Evansville, IN Photo by Louis Bavent (Creative Commons): Discovery to Delivery VII: Exploring New Pathways to Sharing Friday, April 7, 2017 Indianapolis Public Library
2 “Tell us something we don’t know!”Illustration by Steve Greenberg –
3 “Who wants to have some fun?”Count the clichés… Win a nice prize!
4 “How much do you really know about…” Ivy Tech – Southwest CampusLocated in Evansville One of fourteen statewide regions Fall 2016 FTE: 2700 80 degree programs Full time faculty: 85 Adjunct Faculty: 212 Full time staff: about 108
5 “The resource you can trust!”Carter Library Fast Facts: Website: 10,000+ physical items 90+ online resources 84 PC and 5 Mac computers Print/color printers; photocopier/scan to 3 group study rooms for collaborative work Additional study tables/carrels and designated quiet lab 3 full-time professional staff; 3 part-time staff; 2 work studies
6 “Game plan!” Evaluate current situation Revise/update ILL workflowsImprove/expand ILL offerings Marketing Re-assess/Form a Plan/Make Improvements/Repeat…
7 “All part of the bigger picture!”
8 “Back in the day…” “There’s a time and a place for everything.”“In or Out?” “But I repeat myself.”
9 “Road Trip!”
10 InfoExpress: “From Drab to Fab!”
11 “Don’t go there!” Revised
12 “Every cloud has a silver lining!”“This is Boring!” “No pain, no gain!” “Only the strong survive!”
13 “You go!” “Nailed it!” “Sweet!”
14 “It’s the little things that make a big difference!”Photo courtesy of Ana C. (Creative Commons)
15 “The 90’s called, they want their technology back!”OCLC Book Strap Shipping Log Transaction Number in Manifest “WTF?” “Duh!” “As if…” “OMG!” “Oops, my bad!”
16 A Few Other “Little Things:”“Is that all you got?” A Few Other “Little Things:” Updated overdue notice templates Manifest creation schedule for 3-day/week pickup (M, W, F - approximately 10:30 am): Friday (PM) for Monday Tuesday (PM) for Wednesday Thursday (PM) for Friday Cleaned up designated ILL drawer/folders Cleaned up/organized designated ILL supply cabinet OCLC login page bookmarked Glass Joe as depicted in Punch-Out!! for the Wii. Shigeru Miyamoto (Punch-Out!!, 1984) Makoto Wada (Punch-Out!!, 1987). Wikipedia.org (Creative Commons License)
17 “Before/After!” From Poltergeist, Metro-Goldwyn-Mayer (MGM)/Amblin Entertainment/SLM Production Group (1982) ;
18 ILL Work station/delivery area: Before“This again? Really?” ILL Work station/delivery area: Before
19 “I see what you did there!”ILL Work station/delivery area: After
20 “Seriously!” ILL training/workflows material: Before
21 “We’re cookin’ now!” ILL training/workflows material: After
22 ILL Information on Website: Before“Not so much…” ILL Information on Website: Before
23 ILL Information on Website: After“It’s all good!” ILL Information on Website: After
24 Marketing ILL Services:“Show me something!” Marketing ILL Services: “Did you know?” Signage campaign
25 Marketing ILL Services:“Show me something!” Marketing ILL Services: “Did you know?” Signage campaign Slider on Carter Library web page/menu link
26 Marketing ILL Services:“Show me something!” Marketing ILL Services: “Did you know?” Signage campaign Slider on Carter Library web page/menu link Image added to R-12 Library video channel
27 Marketing ILL Services:“Show me something!” Marketing ILL Services: “Did you know?” Signage campaign Slider on Carter Library web page/menu link Image added to R-12 Library video channel “Did you know? blast to faculty/staff From Willie Wonka and the Chocolate Factory, Warner Brothers (1971) ;
28 Marketing ILL Services:“Show me something!” Marketing ILL Services: “Did you know?” Signage campaign Slider on Carter Library web page/menu link Image added to R-12 Library video channel “Did you know? blast to faculty/staff Library instruction/ Faculty orientations
29 Marketing ILL Services:“Show me something!” Marketing ILL Services: “Did you know?” Signage campaign Slider on Carter Library web page/menu link Image added to R-12 Library video channel “Did you know? blast to faculty/staff Library instruction/ Faculty orientations Point of need
30 “We go live!” (Creative Commons)
31 “I know, right?” SRCS - Particularly borrowingSuitable marketing niche/strategy Statistics – Compiling/assessment/organization Cross training staff – Ongoing OCLC Articles Explore technological initiatives – i.e. open URL linking
32 ? “What’s the 411?”
33 How many clichés did you count?“And the winner is…” How many clichés did you count? 92
34 “Peace! We’re outta here!”Thank you! Joseph Ritchie - Library Technical Assistant Brad Reel – Director of Libraries and Online Technologies Ivy Tech Community College – Southwest, Carter Library Website: