StarPL Presentation February 2.017

1 StarPL Presentation February 2.017Integrated Management...

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1 StarPL Presentation February 2.017Integrated Management System for a Restaurant , using the Newest Web Technologies by Class One Group February 2.017 C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

2 Índice Why Class One? Overview StarPL Basic Capacity testsUser Interfaces (Front-Office) Operational and Executive Reporting BI (Business Intelligence) CRM Settings and Utilities Índice C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

3 Answering this question is easy:Why Class One? Answering this question is easy: Technology Integration Class One C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

4 Why Class One? Technology and IntegrationTechnological advancements shape our Company's culture. Day by day it's becoming less common to perform daily tasks without using technology, and it is not possible to be isolated. Customers interact with their suppliers through their mobile phone, tablet, PC, etc., and contribute with a great deal of information that generates for companies an added value that wasn’t being used and the Hotel industry can benefit from it. Since 1990, and based on our experience, we have developed 4.0 systems, which give full solutions to the new scenarios. It is imperative to interact with the Customer as this is the pillar that sustains the Sector. Non-face-to-face management control, loyalty incentives, CRM, Business Intelligence, etc. And above all, technology that any business manager can handle. The loyalty of our customers is basic to increase the margins in Hospitality The use of technology and integration by Class One is essential to achieve greater profitability of your business. Class One headquarters is based in La Coruña, the Class One Group also has staff in Madrid, Levante, Canarias and Andorra as well as other delegates, Group companies and distributors abroad. All products integrate with each other, as if it were a puzzle to form a single product according to the characteristics of the final Client. Each block of the Class One systems fits into each other forming a specific product for each establishment. Class One Integration C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

5 Why Class One? Context The Millennium generation has brought to our environment the so-called "digital natives": individuals for whom the use of technology is part of their ordinary life since their first years of age, have been born and raised with at least one electronic device at the reach of the hand and for them the new technologies are no mystery and complicated practices to which it is necessary to adapt. Their world is interconnected, technological and globally. And, of course, they will be the big consumers of the next decade. They are born with the new technologies, and therefore hope to obtain always speed and efficiency; They are always on line and on their mobile phones, with which they plan and reserve their travel experiences, value offline experiences and seek integration with the local culture of the destinations they visit. They are the “now” generation, eager for speed, immediacy and information in real time, make comments, consult different sources before booking, like local experiences and demand free and high quality Wi-Fi access. To provide technological solutions for these needs, Class One has developed a complete system applying the methodology of 4-layer technology, Web development, and responsive design and respecting business rules (our backpack for almost 25 years), achieving integration nonexistent in the market until now. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

6 Information must generate ANSWERS Not generate more QUESTIONSWhy Class One? In Class One matters Information must generate ANSWERS Not generate more QUESTIONS To provide technological coverage to these needs, Class One has developed a complete system applying the methodology of 4-layer technology, Web development, and responsive design and respecting business rules (our backpack for almost 25 years), achieving integration nonexistent in the market until now. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

8 Índice Overview StarPL Why Class One? Basic Capacity testsUser Interfaces (Front-Office) Operational and Executive Reporting BI (Business Intelligence) CRM Settings and Utilities Índice C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

9 Overview StarPL Products. Main Features Integration-Globalization – Booking Engine, Restaurant, POS, Warehouse, Banquet Event Orders, Prepaid Card (All products integrate with each other) Multi platform & Responsive (Windows, Mac, Linux, …, PC, Tablet, Smartphone, and fully resizable) BackOffice. Increases profitability, analyzes data mining reports, accurate and clear profitability reports for decision making by the Board of Directors as well as by the Managers of other Decision Centers Mounting “cloud” or local mode. To execute it, only a browser is needed on the Client; And on the server,that can be on the same client, Java+MySQL The only hardware requirements are enough RAM and a browser (we advise Google Chrome). Very visual and easy to use. Online manuals. Accessibility from any location (Web based, the client can have a server in its HQ and the rest of the restaurants in different locations) Multi language (first English language) external dictionaries; StarCrS 12 languages, a new language is generated in just a matter of hours by the client. BI (Business Intelligence) CRM Incorporated Easy assembly (5 'can be mounted locally). Free tools, no license fees Mode of commercialization SaaS . The level of incidents is: 1.87% per customer / year These are Modular systems. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

10 At a establishment Overview Seven Stars Integration-GlobalizationGeneral Ledger Warehouse Hotel At a establishment Reservation Prepaid Card POS C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

11 General Ledger Customer Overview Seven Stars Integration-GlobalizationRetail Bar Restaurant Central Reservation System HeadQuarters Warehouse Second Warehouse Restaurant Bar Customer Prepaid Card Warehouse Recipe Cards Banquet & Event’s Hotel Hotel Booking Engine General Ledger C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

12 Overview StarPL A product in Class One meansFinished and debugged. ALIVE, according to customers suggestions. POWERFUL, reaching where other systems don’t. VERSATILE, used by all types of hotels in different countries. EASY TO USE. RELIABLE, customizable access & password levels. MULTI ENVIROMENTAL. Does not depend on specific software, it can migrate to any O.S. EFFICIENT, It has all kind of tools oriented to those who “suffer” data processing. EASY-FRIENDLY. No special knowledge is required, you can work from day one. MODULAR, It has all the modules that you require. COMPLETE. Up to now we have introduced all the ideas customers have suggested. PRACTICAL. A correct balance between POWER & SIMPLICITY. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

13 F&B Area. Products. StarCrS, Central Reservation SystemStarPOS, POS/Retail StarCrS, Central Reservation System StarPL, Restaurant 4.0 StarCard, Prepaid StarEcon, Warehouse StarBEO, Banquet, Event & Order’s C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

14 Overview StarPL Main featuresThe StarPL application (Comprehensive Management of Restaurants in tactile mode) allows the operation with the Hotel Bar, Restaurant and / or Cafeteria POS’s, as well as the exploitation of the System Data. Besides, this application is also integrated with the other packages of the Class One Group Suite for the management of the Hotel (StarCrS, StarPOS, StarEcon, PMS, Accounting, etc.). It is further characterized by the following aspects: Agile treatment of commands (minimum pulsations in the sales process, optimization of BMT), fast learning (intuitive, simple) Global reports of profitability of dishes, work by waiters, etc. Studies of dishes by popularity Vs profitability (star, puzzle, cow and dog) Possibility of issuing invoices in up to three different languages Waiting Management, Advance Reservations, Reservations of the Day Seasonality of Diners (days of the week with more sale), control of loyal customers, control of tables, etc. Control of fraud (repetition of invoices, analysis by form of payment, control of waiters) Etc. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

15 Overview StarPL Main featuresThe StarPL management Suite has a series of utilities that allow to optimize the management of the Restaurant (whether it is associated with a Hotel or not). Lounges / Tables Management of tables by different sale lounges. Control of waiters by table, with / without control of customers Order Management Different printing areas for Kitchen Direct Messaging Printing to the Kitchen Inclusion of dish qualifiers Invoices / Charges Invoices: up to 3 different languages, Invoice Printing, Special Invoices Charges: Imputation to Hotel, CashKeeper, ... Reservations Three different types of Reservations: Waiting queues, Advance reservations, Reservations of the day (current session) Diverse Utilities Dish Open Descriptions, Automatic Generation of Payment Invoices, possibility of applying up to 3 Discounts, Transfers between Tables, Dishes paid for restricted to supervisor, Management of Credit Collections Reporting Sales Reports by Group / Dish, Totals, Waiters, ABC of Dishes, Dish quadrature by Period, Weekly Seasonality of Diners Different statistics. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

16 StarPL | Integrated Management of the RestaurantTimeline StarPL, the software for the Integrated Management of the Restaurant of Class One Group, has evolved throughout more than 25 years. Developed initially in 1993 (StarRest, first version of the product), has gone since then through a process of replatforming, as well as constants evolutions and improvements suggested by our customers. Nowadays, the second change of platform of the product is being performed. 1.993 In 1993, as a part of the Suite of Class One Group for the management of the hotel, it is developed together with FECABAT (Federación Empresarial de Cafés-Bares y Tabernas de la Comunidad de Madrid) the first version of StarRest, a text mode program that gave support to the complete management of the restaurant. 2.005 Based on this product, in 2005, a first project of platform change is carried out, after conducting an analysis of more than 15 existing restaurant applications. As a result of this project, the first version of StarPL is released that already features displays adapted to touch screens, as well as tools for the Control Intervention in graphics mode. 2.014 Even though the current version of StarPL has been working successfully with several customers (mostly restaurants associated to hotels), in 2014 Class One launches a new Project of Replatforming in order to update the product and its forms of marketing according to the latest technologies of the sector (integration with other platforms, mobility, ubiquity, Cloud computing, etc.) C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

17 StarPL | Integrated Management of the RestaurantGeneration 4.0 In order to carry out the Replatforming project of StarPL program, two basic principles has been taken into account: Mantain the existing functionality Exploit the current technologies The program must preserve the functionality developed throughout the last 20 years, covering the different requests made by our customers. Therefore, the suite for the Intervention Control (which truly makes senseque when the system also collects economical information) represents one of the main principles to bear in mind Daily activity reportsa General reports of dishes profitability, profitability Vs popularity (star, cow, dog, puzzle) Fraud control (repetition of bills, analysis by payment method, waiters control) Seasonality, registered clients control, tables control, etc. Available technologies nowadays allow a number of improvements that give the product a significant added value and, specifically, exploitation in the Cloud (high reduction of installation costs) Use of technologies in 4 layers (Data, Bussiness Rules, Web and Client), use of advanced development protocols and open source tools. Abstraction from the database management system (MySQL, Oracle, PostgreSQL, etc.) Web technology multiplatform: compatible with any browser, device, Operating System, etc.  Mobility, possibility of working in the Cloud Simplicity in integration with other platforms (QR code scanner for speeding up the commands management or rate the restaurant), integration with online reservations management systems. StarPL C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

18    StarPL | Integrated Management of the RestaurantMarket situation: Shortcomings At Class One we are aware of what involves, for the restaurant, the lack of a Management Software that covers, end to end, all the needs of the bussiness. Nowadays, the Market has a severe shortage, meaning that there is no product able to manage a reservation, issuing invoices, charging, and exploit these data so that the restaurant could know the characteristics of its clients.  Most of the existing products for Restaurant Management don't have client treatment and, thus, they don't have any of the features of a CRM  Products offered by the main Reservation Manager of the Spanish market are the so called Reservations Virtual Books with a “light” CRM, that don't have support for issuing invoice and charging. This implies that its CRM do not take into account any economical information and, therefore, it is necessary that the user manually enters all the data additional to those contained in the reservation.  The new version of StarPL includes a comple module of CRM, as well as features for covering end-to-end the restaurant everyday (reservations manager, invoicing, charging, etc.). The combination of both factors provides a “Real CRM” that guarantees an optimal management of the restaurant clients C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

19       StarPL | Integrated Management of the Restaurant     Restaurant management systems: Benchmark Traditional System Reservations Virtual Book StarPL    Invoicing and charge    CRM The client…    …comes to the Restaurant The maître identifies the client in the “Reservations book” (PAPER), welcomes him and escort him to his table The maître identifies the client in the “Reservations Virtual Book”, welcomes him and escort him to his table. The maître identifies the client in the Unique System, welcomes him and escort him to his table.    ...order the command The client enjoys a cup of Champaign before eating The client enjoys a cup of Champaign before eating The client enjoys a cup of champaign before eating    …eats and ask for the bill The waiter enters the command in the Invoicing System and prints the bill The waiter enters the command in the Invoicing System and prints the bill The waiter enters the command in the Invoicing System and prints the bill    …leaves the Restaurant The waiter does not have a system where he could enter relevant information of the service. The waiter, that should manually enter in the “Reservations Book” the relevant information of the service: he doesn't do it due to work overload. The reservation does not remain linked to any economical data or client preferences. The command and its amount are stored automatically in the Unique System, linked to the reservation. A month later, the client…    …comes back to the Restaurant The maître receives the client as if it was the first time he visits the Restaurant. The maître receives the client as if it was the first time he visits the Restaurant The maître identifies the reservation in the Unique System, which is linked to the data of the previous visit and can give the client a personalized treatment -Good morning, Mr. Velasco. ¿Would you like a cup of campaign as usual? At Christmas, the Restaurant….    …performs the Marketing campaign The manager does not have a system to find necessary information for the Marketing campaign. The manager searches in the “Reservations Book” by amount spent in the last year, and gets 50 results, corresponding to those reservations for which the waiter has entered the amount of the command. The manager searches in the Unique System by amount spent in the last year, and gets all the results. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

20 StarPL | Integrated Management of the RestaurantRestaurant management systems: Benchmark In the current Market there is, as it has been commented previously, a shortage in the software for the Restaurant Management: Traditionals programs don't include CRM features for improve the experience of the customer service. Reservations Virtual Books, offered now by several websites of online reservation, do not allow to invoice and charge through its application ( so they don't cover the needs of the restaurant end-to-end and, besides, they don't offer a “Real CRM”) It has to be taken into account, moreover, that some companies like El Tenedor, Atrápalo, Réstalo, etc. charge the restaurant monthly for the use of their programs. Of course, none of the previous models contemplates last generation functionalities like QR Scanner for order the command, rating the restaurant, notifications system (Bussiness Intelligence), etc. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

21 StarPL | Integrated Management of the RestaurantOther Relevant Features StarPL presents, in addition to the aspects commented in the previous slides (customer management through a complete CRM module, etc.), the following differential functionalities compared to other restaurant management applications:   Connection with the main Reservation Centers (planned) Management of client's credits Marketing-CRM module (study of channels/segments, mailings) Live Notifications system (Bussiness Intelligence) Remote access from mobile devices. Responsive design. Stats by meteorology. Export of relevant data for accounting management. Maintenance Sending invoice to the client through Cloud Backup Kitchen printers. Automatic update of new releases Possibility of using any mobile device with a browser as a “Hand held” (phone,, tablet, etc.) Charts (daily, weekly, …) Kitchen caller QR scanner for client application. Etc Order the command by the client Restaurant/dishes rating Instant bill in his phone Check his record in the restaurant Connect to Social Networks Call the waiter (a notification will be displayed in the waiter's device)                      C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

22 Bussiness Model Printing in bills and tickets Screensaver ScreensaverOther differential elements | Platformof Diffusion Through different ways, the restaurant management software can help advertise a brand, both to the clients of the restaurant and their waiters, owners, etc. (because the screen of the application is in the restaurant itself). This channel, moreover, does not necessary implies a periodical cost for the company, but a single moderate investment. Printing in bills and tickets Printing the logo of the sponsor in bills and tickets -that are given to the client of the restaurant- extends the marketing action after the end of the visit to the restaurant. In thecase of sending bills via , it is also possible to include the logo of the brand. Screensaver Screensaver After inactivity periods (configurables by the user), the POS screen will show the logo of the sponsor brand in a screensaver way. Depending on which is the location of the touchscreen device, it could come to be seen by a high number of clients in the restaurant. LOGO C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

23 Bussiness Model Login screen and other program utilities LOGO LOGOOther differential elements | Platformof Diffusion : Login screen and other program utilities The logo of the advertised brand will be visualized, as well, in the application access screen (login screen). Other functionalities could also include the corporative image of the sponsor, like scrolling advertising messages (they could be used, therefore, in order to announce new products, campaigns, etc.) LOGO LOGO LOGO Main screen The screen of commands treatment, opened at every moment at the restaurant, shows in its top area the logo of the advertised brand. If mobile devices are used for ordering the commands, the logo will also be visualized in the upper area. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

24 Índice Basic Capacity tests Why Class One? Overview StarPLUser Interfaces (Front-Office) Operational and Executive Reporting BI (Business Intelligence) CRM Settings and Utilities Índice C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

25 Basic capacity tests www.reservahotel.com/restaurantAccess to the application Link to access the Restaurant 2.0 | Complete suite for restaurant management that includes all the Business Rules of the sector and take advantage of the latest Web technological advances. user: admin pss: admin (from any device with Internet connection) (*) Los precios no incluyen IVA C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

26 Basic capacity tests Test # 1: Test Web SocketStarPL guarantees a complete synchronization between all the devices connected to the system, helping the use of handheld devices(remote commanding from the waiters, thanks to Web technologies and responsive design of the application, and from any mobile device). Access with two devices, submenu 1. (Commands Treatment), into the same table. Add one dish and it will be seen instantly in the other device (through Web Sockets HTML 5).  Verify it as the new plate is displayed automatically on the second device (*) Los precios no incluyen IVA C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

27 Basic capacity tests User: david Psss: david Test # 2: Test Hand HeldStarPL enables the assignment of different levels of privileges to the different users of the system. This way, it is possible to have registered users that only are allowed to register commands from an external device. It is possible, thereby, managing in a controlled way the access levels for every one of the employees of the restaurant (fraud control, organizational structure, etc.) Video test Hand Held Access the system through a mobile device using the credentials that are listed below (user with privileges to access in "Handheld" mode, only): User: david Psss: david  Verify that the access is restricted to submenu 1 (Commands treatment) (*) Los precios no incluyen IVA C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

28 Basic capacity tests Test # 3: Test Customer RestaurantStarPL transforms the experience of the clients of the restaurant, allowing them to interact with the restaurant through the mobile phone. Video test Customer Restaurant Scan the QR code from one of the tables of the restaurant (Submenu B.2., we recommend using the same table from the previous test so that it will be possible to see the interaction Client-Waiter-Hand Held Access the web scanned with the QR code and log in / sign up. If it is a new client, it will be necessary entering name, mail and phone number (international format –(+PPNNNNNNNNN) Rest of the data is not mandatory The client will receive an SMS with a code that he will enter in order to become a Client of the Restauran 2.0. The client is identified, so he can call the waiter through the mobile phone (a visual warning will appear in the "Hand held" device of the waiter(david) assigned to the client table The client could make a pre-command (select the dishes he wish) and send it to the waiter for its validation and sending to the kitchen. The waiter could visualize, through his mobile device, basic information related to the client (number of visits to the restaurant, dishes valoration, general valoration of the restaurant, etc.). Other features are currently in test phases (games, including othe restaurants 2.0, integration with social networks, etc.) (*) Los precios no incluyen IVA C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

29 Basic capacity tests Test # 4: Test Customer Hand Held KitchenStarPL offers a complete integration with the kitchen device, speeding up the service of the restaurant, from the order until the delivery of the dish at the table. Through the mobile device, and simulating the operation of the kitchen, mark a dish as "Prepared" (Submenu D).  Verify that, in the device of the waiter, the dish is visualized as "Prepared" (visual warning), so the waiter can pick up the dish and serve it at the table. (*) Los precios no incluyen IVA C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

30 Índice User Interfaces (Front-Office) Why Class One? Overview StarPLBasic Capacity tests User Interfaces (Front-Office) Operational and Executive Reporting BI (Business Intelligence) CRM Settings and Utilities Índice C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

31 User Interfaces (Front-Office)StarPL – Functionalities. Client Layer Lounges / Table layout Dishes per family Dish qualifiers 2 Operating possibilities 2 Operating possibilities for Lounge access Edit Dish / Edit Price Lounges - Matrix C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

32 Different Kitchen OrderUser Interfaces (Front-Office) StarPL – Functionalities. Client Layer Multiple Menus Table Transfer We can transfer the dishes that we wish as well as the diners from one table to another. Open Tables We can define: Breakfast Menu (it will show us only the dishes of that menu), Wine Menu, Game Food, ... Table distribution Different Kitchen Order We have managed to get the kitchen order in the right order: Firsts: (La Gruta Soup, Consomé al Jerez, Asturian Pot and Lobster Cream Seconds: Veal chop and chops. We use the line of hyphens as separators of Dish Groups When printing the invoice we press the Distribute button, we get the quantity of invoices that we want. And it duplicates the table for us. Table 3 becomes 3.1 and 3.2 From that moment we can do whatever we want with those tables C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

33 Kitchen Order Separators / Messages to KitchenUser Interfaces (Front-Office) StarPL – Functionalities. Client Layer External Orders Kitchen Order Separators / Messages to Kitchen 3 Reservation Modes External Reservations via StarCrS Directas Rservations from StarPL Waiting Queue StarPL is connected to the StarCrS software, so from the customer’s Smartphone, they can send us Reservations or Orders (Take Away or Home Delivery) C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

34 “In extremis” CancellationUser Interfaces (Front-Office) StarPL – Functionalities. Client Layer Waiter Control Option Restaurant Client We can generate self billing on any of the invoices previously made and even recover it after canceling it in its initial values “In extremis” Cancellation As long as he/she has the required access permission level Self Billing Invoices C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

35 User Interfaces (Front-Office)StarPL – Functionalities. Client Layer Tip Special When you want to round up especially when it comes to paying with a credit card and the customer leaves with with the correct invoice with the * supplement * TIP We can: Customize the invoice for our customers it Include a customized message Summarize it in a single line Issue it in a different currency Print it in another language. Distribute the bill among diners. Invoicing Invoicing C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

36 Hand Held - Order sendersUser Interfaces (Front-Office) StarPL – Functionalities. Client Layer Charging Paid for / Discounts Up to 3 different discounts may be applied Hand Held - Order senders Todos los sistemas Web 4.0 son responsives C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

37 User Interfaces (Front-Office)StarPL – Functionalities. Client Layer ESC/ Exit Back Table Transfer Reservations Management Invoicing Menu Selection In option .1. Orders is where the highest development takes place 90% of the processing time. Once the session is opened, we enter the application in full, finding the main window of the program. This window is composed of the basic elements with which we will work. Lounge Detail Strip Passive Messages Central Panel Join Tables Cancel Table Payment Invoice Charging Central Panel Calculator 1.- Identification strip of the product in progress as well as its unit price 2.- Upper buttons, in them we will find the different lounges of our restaurant. These buttons allow you to quickly change lounge, as long as you are not registering a sales transaction or executing any special process 3.- This area holds the passive messages that guide the user on what to do in each case. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

38 Go back / forward DishesUser Interfaces (Front-Office) StarPL – Functionalities. Client Layer Change Dish Name Change Dish Price Invite / On the house Discounts Invocing Charging Families qualifiers Tips Tickets Strip Articles Go back / forward Dishes Table Waiter Diners Client C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

39 From their smartphones, from within the restaurantUser Interfaces (Front-Office) StarPL – Functionalities. Client Layer Innovate with our customers From their smartphones, from within the restaurant C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

40 Índice Operational and Executive Reporting Why Class One?Overview StarPL Basic Capacity tests User Interfaces (Front-Office) Operational and Executive Reporting BI (Business Intelligence) CRM Settings and Utilities Índice C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

41 Operational and Executive ReportingIntervention Control Accessible through the StarPL Module, the Class One Group Restaurant Management Suite provides the user with a variety of Intervention Control tools. Reports of daily activity, by means of which we can know the detail of the movements generated throughout the day C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

42 Operational and Executive ReportingIntervention Control Global Activity Reports: Sales per Group / Plate, Totals and Averages, Waiter Control, ABC Plates, Sales of a day or during a period of time, etc. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

43 Operational and Executive ReportingIntervention Control Global Activity Reports: Analysis by Forms of Payment, Repetition of Invoices, List of Invoices by Forms of Payment, etc. Quadrature of Dishes by Period (star, puzzle, cow and dog) C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

44 Operational and Executive ReportingIntervention Control Weekly Seasonality of Diners (productivity per day of the week, this information allows to boost or close those days that are more convenient/suitable for the restaurant) C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

45 Operational and Executive ReportingIntervention Control Sales by weather. According to the weather see past results C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

46 Operational and Executive ReportingIntervention Control Sales per hour C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

47 Operational and Executive ReportingCustomer Control / CRM StarPL keeps a full tracking of those loyal customers that the Restaurant has Although it is not a frequent procedure in many Restaurants, StarPL also controls the balance of those Customers who, for various reasons, have credit in the establishment C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

48 Operational and Executive ReportingStatistics & Charts Statistics of Groups, Dishes, Waiters. Weekly Seasonal Charts Tables / Diners, Weekly Seasonality Amount Media, Charts of Tables and People per day, Average Amount per Table / Person per day, etc. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 48 48

49 Operational and Executive ReportingStatistics & Charts C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 49 49

50 Operational and Executive ReportingStatistics & Charts C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 50 50

51 Índice BI (Business Intelligence) Why Class One? Overview StarPLBasic Capacity tests User Interfaces (Front-Office) Operational and Executive Reporting BI (Business Intelligence) CRM Settings and Utilities Índice C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

52 BI (Bussiness Intelligence)Early Warnings Immediate response Business Intelligence functionalities, which enable instantaneous measures at the right time. If a client sitting at a table orders some wine above a certain threshold, an SMS will be sent right away to the duty manager, so he or she knows there's someone special at the restaurant. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 52 52

53 Índice CRM Why Class One? Overview StarPL Basic Capacity testsUser Interfaces (Front-Office) Operational and Executive Reporting BI (Business Intelligence) CRM Settings and Utilities Índice C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

54 CRM CRM – Customer Management Based on the Relationship with our Customers Customer information is maximized. You'll be able to analyze your clients by number of visits, spent money, quantity of diners, average spending per person, sale channel, location... and from the gathered data you may develop whichever commercial actions you see fit, campaigns via or SMS. You'll also be able to analyze which dishes specific customers have chosen or the other way around: checking which clients have ordered a given dish. Last but not least our customers will rate our restaurants and dishes, they may share their information on social networks right from the application, just the way they'll provide opinions which will always be helpful to improve our quality of service. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 54 54

55 Índice Settings and Utilities Why Class One? Overview StarPLBasic Capacity tests User Interfaces (Front-Office) Operational and Executive Reporting BI (Business Intelligence) CRM Settings and Utilities Índice C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

56 Configuration & UtilitiesSetup StarPL has extensive configuration possibilities, including the management of fiscal printers C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

57 Configuration & UtilitiesUtilities - Internal QR StarPL the client can interact from within the restaurant itself, capturing a QR code that will be on a stand at each table. Podrá: hacer pre-pedido Llamar al Camarero Solicitar la factura y pagarla Ver sus últimas reservas. Consultar la Carta genérica del Restaurante C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

58 Configuration & UtilitiesUtilities - Kitchen Caller // Services Control-Ranges In addition to the classic printing areas, StarPL has the additional options of Kitchen Caller (for confirmation of the dishes that have been made) and Control of Heads of Range. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

59 Configuration & UtilitiesUtilities - Generate a new dictionary All Web 4.0 applications are in at least 2 languages (English and Spanish), and you can add the dictionaries you wish. You will have on a column the literals of the program in Spanish, a second column will hold the terms in English and through the third column the dictionary you want will be generated. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

60 If you wish to consult, expand information or make an online demo you can contact: 15172 – Rafael Alberti, 6 Bajo Perillo (Oleiros) A Coruña - Spain Disclaimer The present report / document is strictly confidential and of internal use of the Company, and may not be delivered, nor can access or refer to third parties in communications without our prior written consent. This document has been prepared for informational purposes only (never contractual) and reflects a series of general comments on Class One. Class One does not accept any liability to the Company or any third party as a result of the decisions or actions that may be taken by the Company based on the contents of this document. In case of contradiction or conflict between the electronic version and the physical document, the physical document. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

StarPL Presentation February 2.017

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