1 State of the Western Cape ProvinceAs at end June 2017 Presented on !5 August 2017 by: Provincial Manager: Yusuf Simons 1

2 Content Provincial Overview Geographical layout of the ProvinceGovernance Structure (alignment span of control for DMO structures to enhance service delivery) High level overview of Western Cape Province: access to clients Footprint expansion during the past 5 years Provincial Archive Current burning issues: Facilities Alphabetical list of all facilities Health facilities High volume offices and queue management strategies. Future expansion Provincial Resources: Staff compliment Progress in achievement of equity targets Vetting Employee Wellness programmes Moetapele – reward & recognition Employee Engagement Counter Corruption Provincial Fleet Budget and cost reduction measures

3 Content Stakeholder engagement and integrated governance:Civic services Immigration Services Outreach programmes Provincial Performance in relation to APP targets 2017/2018 and strategies developed to achieve Birth Registration Late Registration of Births ID Smart Cards Payment of invoices within 30 days

4 Geographical outlay of Western Cape Province1x Metro: City of Cape Town, 5 x District Municipalities (West Coast, Cape Winelands, Central Karoo, Overberg, Eden) Reporting to Head Office: PoE : 3 x Sea Ports: Cape Town, Saldanha, Mosselbay, 1x Land Port, 1 x International Airport – Cape Town (National key point), Refugee Reception Centre directly to Pretoria. 4

5 Western Cape Management Team as at end June 2017:Provincial Manager: Western Cape Mr. Y Simons (A) IMS Coordinator: Mr T Xabendlini (A) Provincial Coordinators Ms. T Ndlovu & Ms N Madolo (A) Director: F&S : Ms. A vd Berg DMO: Central Karoo & Eden :Mr.M Ngaka (A) DMO: Cape Metro Mr. I Mokgele DMO: Overberg Ms S Davids (A) DMO: Cape Winelands. R Gabriels (A) DMO: West Coast Mr G Kotze Note: Funded vacant posts for : DMO Cape Metro and West Coast in process of being filled

6 High level summary: footprint and access to clientsAvailable Comments 28 x Front Offices within 5 Districts and 1 Metro 1 x permanent contact point – Ladysmith 27 x Connected Health Facilities 11 x Mobile Offices 1 x Bank - Standard Bank Canal Walk 1 x Provincial Office (sharing space with Cape Town Large Office) Provincial Archive Facility established at Bellville Office 22 x Modernised Front Offices (11 urban, 11 rural) and 1x Bank 79% of our Offices are modernised Stellenbosch and Grabouw earmarked for modernisation in 2017/2018 Out of the 23 local municipalities within the WC only 1 is without a DHA facility (Bredevalley)

7 Highlights Q 1 The new Bellville Office was officially opened by Minister Professor H Mkhize Before: Boston Centre After: ABSA Building

8 Re-alignment of DMO structure to support service delivery needs w. eRe-alignment of DMO structure to support service delivery needs w.e.f 2017/04/01 District/ Area Details of DMO Position held Population Cape Metro Mr I Mokgele Acting DMO Cape Winelands (inclusive of Somerset West Office) Mr R Gabriels West Coast (Inclusive of TSC Atlantis) Mr G Kotze Overberg Ms S Davids Eden & Central Karoo Mr M Ngaka DMO TOTAL * 8 8

9 Recruitment process for 2x DMOs finalizedRe-alignment of DMO structure to support service delivery needs continued Number of Metro's & Districts DMOs Filled Vacant funded Never funded Clustered Districts and number of offices responsible for: Number of Offices Number of support staff 6 1 3 2 West Coast (ASD acting as DMO) 5 1x DITO, 1x Acting co- ordinator (L6). Eden & Central Karoo 7 2x DITO, 1x Secretary, 1x Acting Co-ordinator (L7). Cape Winelands (DD acting as DMO) 1x Acting Co-ordinator (L7) Cape Metro 1x Acting Co-ordinator (L8), 1x Sec (L7). Overberg 1x Acting co-ordinator (L6) Recruitment process for 2x DMOs finalized 9 9

10 Footprint expansion over the past 5 yearsDistrict Office name Type Modernized (Yes/No) Reason for establishment Cape Metro Atlantis Office Yes Disadvantaged community No/poor public transport infrastructure More than 50km from nearest DHA facility Overberg Bredasdorp TSC Rural farming communities Cape Winelands Ceres Rural farming communities Robertson Prince Albert Proximity to nearest DHA facility Mosselbay Situated within a huge fast growing informal settlement with migrant workers from EC Ladismith Contact Point No Proximity to other DHA facilities Community request to political office bearers Riversdale Health facility Proximity to other DHA Facilities Huge disadvantaged rural community with high childbirth rates for teenage mothers Vredenburg Proximity to nearest DHA facility Saldanha – economic hub of the West Coast Fast growing informal settlements – migrant workers

11 Burning issues : FacilitiesVredenburg: Municipality gave DHA notice for termination of lease at Swemmer & Levine Building w.e.f. 30 June 3017, Municipality provided alternative facility – DHA in process of refurbishing with the view of modernizing the office in 2018/2019, Office is currently functioning from back of the building whilst refurbishment of front office are in process. Malmesbury: Landlord served DHA with a notice for lease termination and require DHA to vacate w.e.f 31 July 2017, DPW requested to negotiate extension of notice period until DHA secured a suitable alternative accommodation, DPW in process of negotiating extension with the landlord, DPW requested not to tender due to time constraints but to follow a negotiated strategy.

12 Alphabetical list of WC Offices and classificationPROVINCE SERVICE POINT NAME DISTRICT MUNICIPALITY NAME LOCAL MUNICIPALITY NAME URBAN / RURAL OFFICE - STREET ADDRESS WC ATLANTIS/ HARTEBEESKRAAL City of Cape Town MM URBAN Mpcc Hartebeeskraal, 1 Notthingham Street, Atlantis BEAUFORT WEST Central Karoo DM Beaufort West LM RURAL 3 De Vries Street, Thusong Centre, Beaufort West, 6970 BELLVILLE Boston Centre, 85 Voortrekker Road, Bellville,7530 BREDASDORP Overberg DM Cape Agulhas LM 109 Park Street, Bredasdorp CALEDON Theewaterskloof LM 11 Haw Street, Caledon CAPE TOWN Faircape Buiding, 56 Barrack Street, Cape Town CERES Cape Winelands DM (Boland) Witzenberg LM Panorama Street, Bellavista, Ceres, Erf no: 2628 GEORGE Eden DM George LM 109 York Street , Telkom Building ,George 6530 GRABOUW Old Traffic Department, Grabouw 7160 KHAYELITSHA C/O Tsolo And Mzala Street, Khayelitsha, 7793 LAINGSBURG Laingsburg LM Cnr Main & 3Rd Avenue, Goldnerville Laingsburg MALMESBURY West Coast DM Swartland LM 5 Piet Retief Street Malmesbury, 7300 MITCHELL'S PLAIN 1 Alpha Street ,Beacon Valley,Mitchell'S Plain MOSSEL BAY Mossel Bay LM Thusong Service Centre, 108 Adriaans Street, KwaNonqaba, Mossel Bay

13 Alphabetical list of WC Offices and classificationPROVINCE SERVICE POINT NAME DISTRICT MUNICIPALITY NAME LOCAL MUNICIPALITY NAME URBAN / RURAL OFFICE - STREET ADDRESS WC NYANGA (NONTSUMPA) City of Cape Town MM URBAN C/O New Eisleben & Miller Street, Crossroads, 7755 OUDTSHOORN Eden DM Oudtshoorn LM RURAL 73 Dassie Road, Bridgton, Oudtshoorn, 6625 PAARL Cape Winelands DM (Boland) Drakenstein LM 39 Castle Street, Paarl PRINCE ALBERT Central Karoo DM Prince Albert LM Adderley Street 1, Prince Albert, 6930 ROBERTSON Breede River/Winelands LM 40 Paddy Street, Robertson Thusong Centre, Robertson SIMUNYE (PLETTENBERG BAY) Bitou LM Xipula Street,Kwanokathula,Plettenbergbay SOMERSET WEST Department of Labour building, 117 main Road, Somerset West, 7130 STELLENBOSCH Stellenbosch LM C/O Ryneveld And Jan Cilliers Street. Stellenbosch SWELLENDAM Overberg DM Swellendam LM 01 Vollenhoven Street, Railton, Swallendam VICKY ZIMI (CITRUS DAL) West Coast DM Cederberg LM Vicky Zimri Thusong Centre,Bohemia Street, 7340 VREDENBURG Saldanha Bay LM 10 Main Road, Vredenburg VREDENDAL Matzikama LM C/o Hoerskool and Bult Street, Vredendal Thusong Centre, 8160 WORCESTER Breede Valley LM 71-73 Adderley Street Worcester 6850 WYNBERG Maynard Mall, Level 2, 70 Main Road, Wynberg, 7824

14 Number of Health facilitiesREGION NUMBER OF HEALTH FACILITES STATUS (ONLINE OR NOT) NUMBER OF STAFF Permanent level 5 Additional capacity deployed (Level 6) Cape Metro 35 17 connected 18 not connected 7 18 3 Mobile operators 8 Permanently stationed at Hospital Cape Winelands 9 3 connected 6 not connected 3 (each official is visiting a public and private hospital a day Eden District 8 5 connected 3 not connected 1 5 1 Mobile operator Central Karoo 2 0 connected 2 not connected West Coast 3 1 connected Overberg 1 Connected Total 60 27 Connected 33 Not connected 13 41 ( Some of the facilities are not visited each day but by arrangement between the office manager and health facility.

15 Provincial Archive: Bellville Large OfficeThe Bellville Office is the first Office to accommodate a Provincial Archives: Benefits of the Provincial Archive Facility: Secured safe keeping of records, Controlled access to public records, Free up space in local front offices Lockable safes for Supply Chain Management (SCM) payment batches Documents stored according to approved archiving standards The Provincial archives are divided as follows: Cape Winelands Central Karoo Cape Metro Overberg Eden West Coast Provincial Office Cape Town International Airport (CTIA) and Cape Town Port of Entry Process: Local Offices provided the opportunity twice a year (June & December) to list live archives and transfer to the Bellville facility 2. Disposal listing will be done once annually to apply for approval of destruction of expired archives from the Accounting Officer

16 High Volume Offices and queue management strategiesEfforts to reduce waiting times: Signage displayed on queue poles placed outside of the office to categories queues into: Smart card and passport applications, Smart card and passport collections, Legacy system applications (Birth-, Death- registration, Temporary ID Certificates). Prioritize client categories: Elderly, pregnant mothers, mothers with infants Scholars with uniform accompanied by parents are prioritised Compulsory for office managers to visit front office areas every 2 hours and interact with clients Floorwalkers direct clients and communicate approximate waiting times to clients inside of the office Radio Bulletin during peak periods to direct clients to low volume offices (morning & afternoon slots) 7. Continuous communication to clients when high volumes are experienced

17 Going forward: Footprint expansionCape Metro: Du Noon informal settlement on the outskirts of Cape Town prone to service delivery protest Cape Metro: Bonteheuwel Huge disadvantaged densely populated settlements Will alleviate pressure by reducing client influx at Cape Town and Bellville Offices Hessequa: Riversdale Very poor farming communities Very far from nearest DHA facilities - high childbirth rates for teenage mothers Cape Winelands: De Doorns Big informal settlements Farm workers Area is prone to incidents of Xenophobia Security cluster – priority area Modernization 2017/2018 FY Stellenbosch Office to alleviate client volumes at Somerset West, Bellville and Paarl Office Grabouw: Huge informal settlements prone to service delivery protest, will service fishing communities of Hawstone and Overstrand areas

18 Provincial Resources

19 Staff breakdown per office:District Office Name Total number of funded posts Number funded vacancies Filled as at 30 June 2017 Number of staff Civic Services Number of IMS members Support staff (OM, Cleaners, Security, Sate Accountants etc.) DMO Cape Metro 9 2 7 4 3 Large Office Cape Town 99 1 98 74 15 Large Office Khayelitsha 43 41 32 6 Medium Office Bellville 57 54 Medium Office Mitchell's Plain 27 26 23 Medium Office Nyanga 25 24 Medium Office Wynberg 40 38 Cape Metro  53% 291 287 245 21 DMO Cape Winelands Large Office Paarl 31 5 30 Medium Office Somerset West Medium Office Stellenbosch 8 Medium Office Worcester 18 14 PSP Ceres PSP Robertson Cape Winelands  15% 85 81 69

20 Staff breakdown per office continuedDistrict Office Name Total number of funded posts Number funded vacancies Filled as at 30 June 2017 Number of staff Civic Services Number of IMS members Support staff (OM, Cleaners, Security, Sate Accountants etc.) DMO Central Karoo 1 Medium Office Beaufort West 14 5 9 8 PSP Prince Albert 4 3 TH Laignsburg Central Karoo 4% 22 6 16 Medium Office Oudtshoorn 11 DMO Eden Large Office George 32 2 30 25 Medium Office Mosselbay 7 TH Plettenberg Bay Eden  11% 61 56 44 DMO West Coast Medium Office Malmesbury 20 Medium Office Vredendal TH Atlantis PSP Vredenburg TH Citrusdal  West Coast  7% 40 38

21 Staff breakdown per office continuedDistrict Office Name Total number of funded posts Number funded vacancies Filled as at 30 June 2017 Number of staff Civic Services Number of IMS members Support staff (OM, Cleaners, Security, Sate Accountants etc.) Medium Office Caledon 14 10 3 1 PSP Bredasdorp 5 2 PSP Grabouw PSP Swellendam Overberg  5% 25 23 19 PMO: WC PMO: WC (5%) 26 24 Total number of staff 550 *29 525 423 44 58 53% of the total staff compliment is within the Cape Metro – contributes 80% to the APP targets The Province has a vacancy rate of 5,1% which is below the prescribed DPSA rate of 10%, * 25 posts i.e. 19 x vacancies filled w.e.f. 30 June 2017 and 6 x offer letters issued at the end of June 2017 1x Post reserved for Arbitration Award, 6 x Promotions.

22 Progress in achieving equity targets on 3 July 2017AFRICAN COLOURED INDIAN WHITE FEMALE MALE TOTAL WESTERN CAPE 190 114 304 108 80 188 3 2 5 38 9 47 Provincial EAP by Population Group and Gender 16.1% 19.9% 22.5% 26.2% 0.1% 0.4% 6.6% 8.2% DHA Percentage Representation 34.9 21.0 19.9 14.7 0.6 0.4 7.0 1.7 PEOPLE WITH DISABILITY Level 13 (2%) Breakdown per level 3 1 5 2 6 4 7 8 9 10 Province achieved 2% representation for physically challenged persons - Staff ranging throughout level s 3- 10 Representation: males = 38% , Females 62%.

23 Vetting as at Q1 Data not inclusive of all newly appointed membersClearances Civic Services & Inspectorates POE/ RRC TOTAL Top Secret 13 1 14 Secret 28 81 109 Confidential 264 9 273 In Process 111 16 127 Subtotal 416 107 523 None 50 157 Expired 10 * 532 158 690 Data not inclusive of all newly appointed members Enhanced screening processes implemented by Sate Security Agency w.e.f 01 July 2017: Number of interviews increased from 3-5 for a secret clearance and 3 – 6 interviews for a top secret clearance

24 Employee Wellness Activities: Q1Dates Activities 15 May 2017 Candle light memorial 20 June 2017 Distribution of Sanitary Pads Information session regarding birth registration and ID applications, Hand over of Sanity Towels to girls 16 Youth day Distribution of Blanket, soup and bread to people who sleep by the streets Distribution of receiver blankets for babies Hand over of clothing to fire victims of Knysna Fire disaster. Candle light memorial: George Office Hand over of blankets and clothing

25 Moetapele / Reward and RecognitionInitiative Activities Impact Moetapele Champions for each office elected by staff Monitoring and reporting to Management and Moetapele Forum: Wearing of nametags, Cleanliness of offices, Maintenance of Attendance Registers Dress code Support Office Managers in an attempt to improve customer experience DHA Annual Award & Recognition Ceremony : Excellence Awards Best performing Province All 2016/2017 strategic targets achieved Employee of the Year Ms Kamana (Provincial Managers: Office) Best Managed District Mr M Ngaka (Eden & Central Karoo District) Local Office of Excellence Ms N Mntonjeni (Plettenbergbay Office) Most innovative Manager (creativity and innovation) Mr S Qwabe ( Mosselbay Office)

26 Moetapele / Reward and RecognitionProvincial Award & Recognition Ceremony A Provincial Reward ceremony was also conducted to reward employees whom went the extra mile in efforts to achieve the 2016/2017 birth registration targets (i.e. employees volunteered to work on Saturdays and Sundays) . National Excellence Awards 2016/2017 Provincial Moetapele Awards

27 MISCONDUCT CASES AS AT END JUNE 2017Employee Engagement MISCONDUCT CASES AS AT END JUNE 2017 STATUS TOTALS SUPPORT SERVICES CIVIC SERVICES IMMIGRATION SERVICES REFUGEE Lodged 10 7 3 Finalized 2 Pending 5 2 Cases relating to Abscondmend/excessive absenteeism: Paarl Office – Hearings finalised. 1 Case relating to excessive absenteeism: CTN Large Office – Hearing in process of finalisation. 1 Case of excessive absenteeism: Wynberg – Pending. 1 Case of fraudulent birth certificates: Wynberg – Pending – case closed after employee passed away on 25/07/2017. 1 Case of insubordination & dereliction of duty – Somerset West – Pending. 1 Case of abscondment: Bellville Office – pending. 1 case of Assault: Cape Town Harbour – pending. 2 cases relating to the unlawful entry and departure of an illegal foreign national (Cape Town International)

28 Counter Corruption & Security Q1Number of cases received Q1 Nature of cases Corruption cases reported 5 2 x Fraud, 3x corruption Investigations finalised Unfounded cases Note: 2 x recommendations made to secure processes 1 x Refugees, 1x Civic Services Security Services: Stakeholder Forum established with Fidelity Cash Management 80% Offices compliant with appointment of Fire Marshals Security Risk Assessment concluded at Swellendam and Roberston Offices Going forward: Arrange training intervention for Fire Marshalls and First Aiders, Evacuation plans in process of being finalised in collaboration with local municipalities Fire drill

29 High level overview of resources within the Western CapeArea under review: Available Comments Transport Total number of vehicles on WC Asset Register = 80 Vehicles Service providers: 59 Departmental – Standard Bank 15 GMT 6 G-fleet (Immigration Bakkies) The Province (Civic Services and PMO) returned 13 vehicles (3x G-Fleet, 10 x GMT) to service providers as part of its cost reduction measures. Aging fleet is costly to maintain & becoming risk Fleet services (rental & utilization cost consumes 67% of the annual budget). Allocation of Provincial Fleet: Office Number allocated Provincial Office 6 Civic services: Front Offices 37 Mobile Offices 11 Immigration customized Ports of Entry (CTPECC & CTIA) 7 Refugee Office 4 Ministries 8 DGs Office 1

30 Western Cape Budget and expenditure as at end June 2017Economic Classification Expenditure Commitment Voted Available % Spend Compensation of Employees 41,064,422 172,416,000 131,351,578 24% Goods & Services 2,200,980 792,522 10,139,000 7,145,498 30% House Holds 5,358 145,000 139,642 4% Machinery & Equipment 124,843 299,407 1,403,000 978,750 Prov & Local Gove 54,205 112,000 57,795 48% 43,449,808 1,091,929 184,215,000 139,673,263 Note: Linear expenditure trend as at end of June 2017 = 24% within 2% prescribed threshold. Over the past two FY the Province required a bailout of between R4-R4,5m annually on its G&S budget During 2016/2017 FY the Province introduced cost reduction measures as depicted in the next slide to stay within voted funds.

31 Cost reduction measures implemented 2016/2017 FYDescription Saving Fleet reduced with 13 vehicles (3x G-fleet& 10x GMT) 1,800,000 Traveling - Flight, Accommodation & Car rental reduced from R 3, to R1, (current) Video/ telephone conferencing with DMOs weekly 2,517,761 Franking machines returned - license fees 76,000 DMOs requested to keep KM claimed at 1500 km, may exceed (2000 km) every 2nd months when attending EMM Management meetings every 2 months- saving costs related to catering R (FY 15/16) to R (current) Weekly EXCO - Teleconference with Managers in outer Districts 205,060 Limited procurement of toner and cartridges - all general staff in offices connected to photocopy machines for printing, scanning and faxing- Only Oki Ribbons procured spend 2015/2016 FY R vs. R /2017 FY. 69 622 4,598,821

32 Stakeholder engagement

33 Stakeholder engagementNature of co-operation Dept. of Justice Court processes regarding Immigration (IMS) cases SAPS Participate in IMS operations Civic Services taking of affidavits and render support during outreach programmes i.e. fire disasters Dept. of Health Birth registration projects Created a Provincial Engagement Platform created / Task team deals with process related issues. SASSA Information sharing and attending to referrals from SASSA Dept. of Labour Information sharing Dept. of Social Development Information sharing and referrals Social Workers reports for late registration of birth NGOs: Molo Songololo & Child Welfare Birth registration of abandoned children Medi Clinics Birth registration

34 Stakeholder engagementNature of co-operation Marriage Officers Forum Discussion / Resolutions on day to day operational issues Discussion and awareness on new developments within the DHA and Marriage legislation Funeral Undertakers In process of developing a Provincial database of Death Registrars Training programmes in place and on going DHA led Stakeholder forums: Launched and active: Provincial – Launched Feb 2017 Eden-, Overberg- Central Karoo District Municipalities Joint outreach programmes, Information sharing Assistance in eradication of Late registration of Births Oversight function of DHA Offices and service delivery

35 Immigration Services: Joint operations DHA ledThe Provincial Immigration Units facilitated 2x DHA led operations and Participated in 11 joint operations led by stakeholders DATE DISTRICT OPERATION STAKEHOLDERS OUTCOME IMPACT 30/05/2017 Cape Winelands Franschhoek Business inspection in Department Home Affairs, Department of Labour and SAPS 4x arrests 4x dockets opened 3x releases Visibility of immigration and awareness on legislation governing employment of foreign nationals 25/07/2017 Eden Outdshoorn 4 x foreign owned shops/businesses and Asla Construction were Visited and searched SAPS, Department of Labour (inspectors), Oudtshoorn Municipality (Law Enforcement) and SARS (Customs). 4 x arrests 4x dockets were opened Awareness on the legislations that govern employment of foreign nationals

36 Immigration Services: Joint operations DHA ledDATE DISTRICT PLACE OF OPERATION STAKEHOLDERS OUTCOME IMPACT 09/05/2017 Cape Winelands Klupmuts SAPS and Dept. of Home Affairs 12x arrests 12x dockets opened IMS visibility 15/05/2017 Overberg Swellendam 16/05/2017 Cape Metro Nyanga cluster Dept. Of Home Affairs and SAPS No arrests 17/05/2017 Parow Ceres 7x arrests Awareness on the legislations that govern employment of foreign nationals 8/06/2017 Central Karoo Laingsburg CBD and Farms 9x arrests

37 Immigration Services: Joint operations DHA ledDATE DISTRICT PLACE OF OPERATION STAKEHOLDERS OUTCOME IMPACT 19/06/2017 Cape Metro Cape Town Canal Walk Spur Melkbostrand Spur Waterfront Spur Sea Point Spur Home Affairs and Department of Labour All foreign nationals were not on duty Awareness on the legislations that govern employment of foreign nationals 21/07/2017 Eden Ladismith Business Inspection Dept. Of Home Affairs and SAPS No arrests 26/07/2017 Houtbay, Imizamoyethu Informal settlement 8 x foreign nationals were arrested IMS visibility Central Karoo Beaufort West N1 2 x arrests  Cape Winelands De Doorns CBD 6 x Arrest

38 Immigration Services Burning issuesConstitutional Court Ruling : Confirmation of detention for all illegal foreigners detained for deportation must be confirmed within 48 hours Operations prior to Constitutional Court Ruling: Detention without following a Court process in all cases (Detainee could exercise a choice) Impact on current operations: If detention was not confirmed in Court the illegal foreigner (detainee) must be released Immigration challenged over weekends and Courts to hear cases are limited Proposed solution: Department of Justice to look at dedicating Courts to fast track processes.

39 Outreach Programmes Q1 Re-issue ID applications - 506Event Nature of Programme Fire Disaster – Imizamo Yethu : Cape Metro (March 2017) Waving of fees for birth certificates, Temporary ID Certificates Impact: Destitute clients assisted with enabling documents: Re-issue ID applications - 506 Re-issue birth certificates issued - 265 Temporary ID certificates issued - 68 Re-issue marriage certificates issued - 4 Re-issue death certificates issued - 1 Birth registrations – 4 Ministerial Outreach Social Development - Langa – May 2017 Late Registration of Births Hand over of 10 x Birth Certificates

40 Outreach Programmes Q1 ContinuedEvent Nature of Programme Sinenjongo Primary School- June 2017 Awareness on DHA services Hand over of sanitary pads to girls Fire Disaster – Knysna Emergency Thusong Outreach for Fire Victims of Knysna and Bitou Municipalities Municipality sponsored clients Impact: 5 Officials deployed 88 Smart ID Card applications processed 27 Birth certificate re-issues 4 Marriage certificate re-issues

41 Outreach Programmes Q1 ContinuedSinenjongo Primary School Ministerial Outreach: Langa

42 Progress in relation to Q1 2017/2018 APP Targets

43 OVERVIEW ANALYSIS: Q1 2017/2018 PERFORMANCEDuring the 2016/2017 Financial Year the WC Province was the only Province to achieve all its strategic targets: Birth Registration within 30 days, ID Smart Card issued to clients, 100% Payment of invoices within 30 day for 12 months.

44 Total Quarterly TargetsOVERVIEW ANALYSIS Q 1: 2017/2018 \\ Executive Summary PROGRESS TOWARDS ACHIEVING STRATEGIC OBJECTIVES QUARTER 1 PERFORMANCE WC Province achieved 5 out of the 8 targets (62.5%) for Quarter 1: 100% Of detected employers in contravention of the Immigration Act (Act 13 of 2002) charged 100% Of detected transgressors in contravention of the Immigration Act (Act 13 of 2002) charged 100% Of Undocumented foreigners deported within 30 calendar days 100% Of Detected undocumented foreigners transferred to Lindela within 20 calendar days 80% of Detected fraudulent marriages & marriage of convenience cases finalised (investigation and recommendation submitted) within 60 days Three targets that were not achieved (37.5%): Birth Registration within 30 calendar days Smart ID Cards issued (received at offices) to 3,200,000 citizens 100% of valid invoices settled within 30 days of certification Review Period Total Quarterly Targets Achieved Not Achieved Q 1 8 5 3

45 Births registered within 30 calendar days: Q1 2017/2018ACHIEVED 2016/2017 Province AT 2016/17 T Q1 AP Q2 Q3 Q4 Annual Performance Variance Percentage WC 80,891 20,133 20,645 19,958 19,915 20,405 18,698 20395 22715 81973 1082 101% NOT ACHIEVED Q1 2017/2018 Annual Target Actual Performance (2016/17) Actual Performance (2017/18) Variance % 80891 20797 20 645 20 791 (6) 99.97%

46 Births registered within 30 calendar days: Q1Strategies were implemented: Additional resources deployed to high volume health facilities All available resources withdrawn from back office operations and directed to birth registration Increased capacity with the deployment of: 16 Work Exposure Learners (assumed duty 01/02/2017) trained on completion of birth registration forms and deployed at high volume health facilities Staff required to report directly to Health Facilities All secretaries and back office staff engaged in phoning and tracing mothers from Hospital Registers Transport 2 x vehicles prioritized from Provincial Office and 1x from West Coast to support Cape Metro Offices NOT ACHIEVED

47 FOLLOW-UP HOSPITAL REGISTER EXAMPLE46

48 Western Cape Birth TARGETS 2016/17 FYDuring 2016/2017 Birth Registration Offices = 39% vs Birth Registration Health Facilities = 61% Health Facilities Birth Registration 100 and less (next slide) 92% Certificates Issued 61% Registration 39% Registration 100% Population Note: 100% Population = Annual Target

49 Smart ID Cards issued (received at offices): Q1 2017/2018ACHIEVED 2016/2017 Province Provincial contribution to the APP target T Q1 AP Q2 Q3 Q4 Annual Performance Annual Variance Percentage WC 218,966 48,160 93,089 56,835 82,340 57,136 75,367 56835 94441 345237 126271 158% WC BANKS 162 304  0 459 985 1910 - NOT ACHIEVED Q1 2017/2018 Province Provincial contribution to the APP target Target Actual Performance Variance % 2017/18 Quarter /17 Q 1 Q1 WC 390510 105439 93,089 77,564 (27,875) 74.6% WC BANKS 162 1,041

50 Smart ID Cards issued (received at offices): Q1Strategy implemented to achieve: Provincial ID smart Card Champion mandated to closely monitor progress, Resources (peripherals and computers) re-allocated from smaller offices to larger Centres, DMOs required to report on targets and strategies to achieve during Extended Management Meetings, Activation of Grabouw and Stellenbosch Office during Q2 and Q3 of 2017/2018, Revisited and revised front office process flow to achieve optimum performance at high volume offices, 55 x learners (recruited through the recruitment company EOH) deployed to high volume offices within the Metro to do floor walking

51 SMART ID CARD APPLICATIONS CONTINUEDInputs submitted i.r.o. additional resource needs to achieve the 2017/2018 target Province was advised on 30 June 2017 that procurement process was concluded, Equipment awaited. Possible review of targets – due to impact of working hour negotiations (Saturdays) (NB: without these resources the WC will not be able to achieve the target) Additional PC 1 Wynberg 8 2 Bellville 10 3 Malmesbury 4 Mitchells Plain 5 Worcester 6 Nyanga 7 Khayelitsha Paarl 9 Cape Town Somerset West 11 Ceres 12 Mosselbay 13 George 60

52 LATE REGISTRATION OF BIRTHS : CHALLENGES AND INTERVENTIONSRural/farming service areas (no transport system for communities) Poverty stricken service areas (i.e. communities not able to travel or pay R140) High illiteracy levels (i.e. citizens don’t know their ID numbers) Migration of people Smart Id Card is still voluntary Schools informed to encourage learners to apply for ID Smart card Stakeholder platforms used to encourage communities to apply Applicants at Thusong mobile outreaches transported by provincial Department of Local Government & Housing to smartcard offices to apply Local radio station broadcasting for clients to apply and collect their smart ID cards 50

53 100% of valid invoices settled within 30 days of certification: Q1Not achieved = 97% Month No of Invoices Amount No of invoices paid within 30 days Amount of invoices paid within 30 days No of invoices exceeding 30 days Apr-17 47 R ,532.90 40 R 602,863.50 7 May-17 145 R ,655.67 144 R 536,972.16 1 Jun-17 125 R ,972.95 R 512,972.95  Totals 317 R ,667,161.52 309 R 1,652,808.61 8 NOT ACHIEVED Reasons for non achievement: Budgets captured by the end of April Standard Chart of Accounts (SCOA V5) challenging to install on systems, 4 invoices were captured with incorrect date – corrective action implemented. Strategy to improve performance: Additional capacity appointed (Senior State Accountant) to improve monitoring and control over invoices

54 Performance previous financial year 2016/2017Achieved Month No of Invoices Amount No of invoices paid within 30 days Amount of invoices paid within 30 days No of invoices exceeding 30 days Apr-16 27 271,550.34 May-16 78 556,581.68 Jun-16 93 650,352.62 Jul-16 110 626,169.52 Aug-16 142 970,641.49 Sep-16 130 715,355.38 Oct-16 77 422,727.48 Nov-16 143 916,412.64 Dec-16 114 432,124.86 Jan-17 128 389,614.72 Feb-17 201 221,130.23 Mar-17 134 792,061.20 TOTALS 1377 6,964,722.16 During the 2016/2017 FY all invoices were paid within 30 days for 12 months.

55 Thank you Questions & Comments