1 Thoughtful Leadership: The Quiet Leader and Leading the QuietAmy Arundale, PT, DPT Derek Fenwick , PT, MBA, GCS Peter Kovaceck, PT, DPT, MSA Carina Torres, PT, DPT https://vimeo.com/ Intro Videoscribe

2 Disclosure No disclosures

3 Session Learning ObjectivesBy the end of this session participants will: Demonstrate an awareness of core leadership competencies and skills. Identify the characteristic strengths of an introverted leader. Learn to complement  one’s natural temperament to claim a place as a leader in the workplace, community, and association. Explore opportunities to apply specific leadership techniques to provoke new thoughts, create change and challenge others with quiet confidence. Help extroverted leaders lead their quiet counterparts.

4 Session Outline APTA Leadership Development Committee updateKathy Mairella, PT, DPT, MA, Board of Directors, American Physical Therapy Association Background academic presentation Introduction of quiet leadership  Perspective Sessions Considerations on being a quiet leader and leading the quiet Peter Kovaceck, PT, DPT, MSA Carina Torres, PT, DPT Amy Arundale, PT, DPT Derek Fenwick , PT, MBA, GCS

5 Session Outline Questions and Answers Small group discussionsOpportunity for audience to question panelists Facilitated questions to the panel  Small group discussions Susan Cain, Quiet: The power of Introverts. TED talk. February 2012 Will be passing around index cards and pens for audience members to write down questions

6 APTA Leadership Development Committee UpdateCommittee Value Statement: “Every physical therapist and physical therapist assistant embraces the responsibilities of leadership to influence the growth of the profession.” Kathy Mairella, PT, DPT, MA APTA Leadership Development Committee Board Chair

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8 Association Leadership Opportunities and ResourcesAPTA’s Volunteer Interest Pool apply for current vacancies by Feb. 23 Chapters and Sections Opportunities for volunteer leaders abound! Leadership Development webpage Recommended Resources Link to the Leadership Development Community Be part of the pilot group

9 Committee Members Amy Arundale, PT, DPT, SCS (DE)Cathy Ciolek, PT, DPT, GCS (DE) Jeremy Crow, PT, DPT, SCS, CSCS (NY) Derek Fenwick, PT, MBA, GCS (OR) Peter Kovacek, PT, DPT, MSA (MI) Peggy Newman, PT, MHR, ACCE (OK) Jessica Scholl, PTA (MN) Carina Torres, PT, DPT (NJ)

10 Quiet Leadership Quiet Leaders ARE Quiet Leaders ARE NOTUse this slide to ask the audience about their initial/ standing thoughts about what a quiet leader is- characteristics, qualities, strengths, weaknesses Then transition into next side with “myths” of quiet leaders

11 Quiet Leadership #7 Susan Cain – Scope and Definition of IntrovertExtraversion (E) I like getting my energy from active involvement in events and having a lot of different activities. I'm excited when I'm around people and I like to energize other people. I like moving into action and making things happen. I generally feel at home in the world. I often understand a problem better when I can talk out loud about it and hear what others have to say. The following statements generally apply to me: I am seen as "outgoing" or as a "people person." I feel comfortable in groups and like working in them. I have a wide range of friends and know lots of people. I sometimes jump too quickly into an activity and don't allow enough time to think it over. Before I start a project, I sometimes forget to stop and get clear on what I want to do and why. Introversion (I) I like getting my energy from dealing with the ideas, pictures, memories, and reactions that are inside my head, in my inner world. I often prefer doing things alone or with one or two people I feel comfortable with. I take time to reflect so that I have a clear idea of what I'll be doing when I decide to act. Ideas are almost solid things for me. Sometimes I like the idea of something better than the real thing. The following statements generally apply to me:I am seen as "reflective" or "reserved." I feel comfortable being alone and like things I can do on my own. I prefer to know just a few people well. I sometimes spend too much time reflecting and don't move into action quickly enough. I sometimes forget to check with the outside world to see if my ideas really fit the experience. Adapted from Looking at Type: The Fundamentals  by Charles R. Martin (CAPT 1997)

12 Quiet Leadership Misperceptions about IntrovertsAll introverts are shy -- and all shy people are introverts “The best distinction I’ve heard is ‘Shyness is a behavior -– it’s being fearful in a social situation. Whereas introversion is a motivation. It’s how much you want and need to be in those interactions.’’-Sophia Dembling, author of The Introvert's Way: Living a Quiet Life in a Noisy World Introverts don't like to be around people Introverts don't make good leaders or public speakers Introverts have more negative personalities Introverts are more creative and intellectual Albert Einstein, Charles Darwin Its easy to tell the difference between an introvert and an extrovert Derek will still volunteer for this and facilitate people, ****http://www.huffingtonpost.com/2015/09/01/introvert-myths_n_ html Stay focused on audiences perspective here then bring in resources during perspective talks and then touch base again at end Begin with an interactive/engaging model of asking the audience to turn to the person next to them (introverts are typically comfortable talking with 2-3 people). Prompt the small groups to discuss and determine what a quiet leader is/ is not. Explain WHY we are taking this approach; respectful intent to engage. Use of 2 flip charts A quiet leader IS: A quiet leader IS NOT: Ask “3 brave souls” to share what their small group discussed to then prompt other groups to share thoughts to be added to the flip boards This will then lead us to outline what the current resources say about what a quiet leader IS/ISN’T based upon our 5 resources plus additional resources we come across Derek volunteered to present this portion as a lead into either Peter or Carina’s presentation on “being a quiet leader”. I could help as well if needed. “The best distinction I’ve heard comes from a neuroscientist who studies shyness. He said, 'Shyness is a behavior -– it’s being fearful in a social situation. Whereas introversion is a motivation. It’s how much you want and need to be in those interactions.’“ introverts do like people, but they typically favor quality over quantity in their relationships, choosing to focus on creating a smaller circle of close friends rather than a large network of acquaintance introverts focus on preparing projects and thinking things through thoroughly before acting, they can be excellent speakers, says Dembling. Susan Cain's charismatically delivered TED talk on the power of introverts, for instance, was one of the fastest TED videos ever to reach one million views -- and it's just one of countless examples. Most introverts don't connect solitude with loneliness, unless it becomes excessive.  Creativity occurs in an introverted space … but that doesn’t mean we’ve cornered the market on it," says Dembling. "Without both introverts and extroverts, things wouldn’t get done. We’ve got one person thinking it through and one person going out and slaying the dragon.” Most introverts are very good at behaving like extroverts," says Dembling. "A lot of us are out there behaving as extroverts ... but then we have to shut it down. I call it my ‘dog and pony show.’ But then you have to be quiet and regain your energy for the next time. The long I’m out there putting on the show, the longer I need to recuperate.” "Introverts really do like people and we like socializing," Dembling says. "We just like it in different ways than extroverts."

13 Quiet Leadership How Introverts can make some of the best leadersThey think first, talk later They focus on depth They exude calm They let their fingers do the talking They embrace solitude Jennifer B. Kahnweiler is the author of The Introverted Leader: Building on Your Quiet Strength.  #5 Susan Cain: Leadership and Introverts – at end of this slide as a transition to perspective talks hey consider others’ comments carefully, and they stop and reflect before responding. One executive tells me that he sits back and listens to his leadership team’s ideas and proposals, often using silence to allow even more thoughts to bubble up. Learning by listening, not talking, is a trait that introverts consistently demonstrate.  Introverted leaders seek depth over breadth. They like to dig deep, delving into issues and ideas before moving on to new ones. They are drawn to meaningful conversations, not superficial chitchat, and they know how to ask great questions and really listen to the answers. Introverted leaders are low-key. In times of crisis, they project a reassuring, calm confidence–think President Obama–and they speak softly and slowly regardless of the heat of the conversation or circumstances. Whenever they get ready for a meeting, a speech or a special event, their secret to success can be summed up in one word: preparation. They often plan and write out their meeting questions well in advance, and for important talks and speeches, they rehearse out loud.  Introverted leaders usually prefer writing to talking. This comfort with the written word often helps them better articulate their positions and document their actions.  Introverted leaders are energized by spending time alone. They suffer from people exhaustion and need to retreat to recharge their batteries frequently. These regular timeouts actually fuel their thinking, creativity and decision-making and, when the pressure is on, help them be responsive, not reactive.

14 Perspective Sessions Being a quiet leader, Peter Kovacek, PT, DPT, MSAQuiet leadership in the classroom Being a quiet leader, Carina Torres, PT, DPT The Power of Introverts New Group Think Solitude Matters

15 Perspective Sessions Leading the quiet, Amy Arundale, PT, DPTWhat qualities does a quiet leader look for in a leader? Leading the quiet, Derek Fenwick, PT, MBA, GCS Work and academia settings Recommended practice for leading the quiet

16 Being a quiet leader: Quiet leadership in the classroom

17 Power of Introverts Leadership Development CommitteeGroup dynamics Makeup of introverts, extraverts, and even amibiverts! Coming together to achieve a common goal Personal Perspective Outcomes of group work Social loafing, production block, and evaluation apprehension We are a board of 8 members appointed by APTA. We are a beautiful mix of backgrounds, differing in character, leadership styles, experience, positions within our professional careers, and overall strengths, and weaknesses. We were charged by APTA to The Leadership Development Committee will provide strategic direction, resources and opportunities for APTA members to develop their leadership skills. Huge charge to our group- 3 years ago, meeting for the first time, I think we all thought: “How are we going to work together to achieve all of this?” How will we provide strategic direction for the varied mix of our profession? How will we help everyone find their own Value in leadership when we ourselves are all so different? I had my own personal reservations: I consider myself a part of the introvert group- I had been a part of these “groups” before: How many of you remember “group projects in school?” Good experience? Bad experience? Sometimes it has been found that groups fail: social loafing: some sit back and let the rest of the group do the work Production blocking: only one person can talk and produce an idea at once while others sit passively Evaluation apprehension: fear of looking incompetent or unworthy of being a part of the group by their peers

18 Group Think “There’s zero correlation between being the best talker and having the best ideas.” –Susan Cain Character vs. Personality New Groupthink Elevates teamwork above all else Insists that creativity and intellectual achievement come from a gregarious place Collaboration is the key multiplier for success Innovation is fundamentally social #9: Correlation between being the best talker and having the best ideas- GroupThink Cooperative learning, corporate teamwork, open office plans all from the idea that collaboration is the key multiplier for success- rise of the world wide web- wikipedia, facebook- came to value transparency and knock down walls, in person too. No distinction between online interaction and in person interaction- isessons of one to inform our thinking of another Character vs personality : We suddenly began to admire people because they were charismatic and magnetic. Of course, we also started to see the rise of the movie stars who became our ultimate role models. We moved from what cultural historians call a culture of character to a culture of personality. During the culture of character, what was important was the good deeds that you performed when nobody was looking. Abraham Lincoln is the embodiment of the culture of character, and people celebrated him back then for being a man who did not offend by superiority. But at the turn of the century, when we moved into this culture of personality, suddenly what was admired was to be magnetic and charismatic. Be willing to stretch as you take steps toward sharing your gifts with the world in a way that’s authentic to you. You’ll fi nd your voice, create your signature presence, and speak your truth—in a big, clear voice. As Leonard Nimoy aptly shares with us: “We strive to fi nd within ourselves our own personal voice—that which puts us in a state of grace.”

19 Solitude Matters “Introverts prefer to work independently, and solitude can be a catalyst to innovation.” –Susan Cain, Quiet Deliberate Practice “What truly differentiates the expert performers from the good performers is hours of practice. Deliberate practice. The best leaders work at becoming the best and it doesn’t happen over a weekend. ” -Leadership Practices Inventory® Workbook, 4th edition, James M. Kouzes and Barry Z. Posner, © 2013  A place at the table Self promotion Solitude matters and to some- to me- it’s the air I breathe. Surviving group projects, committee meetings, etc. – key is solitude. Deliberate practice: involves preparation, acting, reflecting, feedback Deliberate practice:  1. Setting specific goals  2. Engaging in designed activities 3. Getting immediate feedback 4. Concentrate on technique as well as outcome Anyone take music lesson?  Piano?  What did your music teacher have you do, practice, practice, practice.  Don't move on until you have it down.  What do we do in leadership development: dabble in this, dabble in that strategic leadership, team building, dabble in something else.  How often do we focus on one thing until people can repeat it over and over again successfully?  Self Promotion: How was I going to break through these reservations?  I’m convinced that you can thrive in any position as an introvert if you know yourself, play to your strengths, and create a playbook of activities—what to do and say as well as what to avoid—that works well for you. Prepare. Preparation is vital for you as an introvert because you do best by thinking through what you’re going to say to avoid being put on the spot. “So, tell me about yourself” isn’t compelling to your target audience, improve it right away. This is especially important for you as an introvert because you’re better at composing your thoughts during your quiet time than on the spot. So take the time to craft and edit a few strong sentences that you can use to introduce yourself. 

20 Power of Introverts Strengths of Introverts in a group settingPrepared Listen Focused Quiet participation and engagement The genius of opposites Working effectively with extroverted counterparts Strengths of introverts Prepared- methodical steps; prepare for a meeting or for clients for the day; write out thoughts and steps prior to group Listen- process others thoughts and ideas during meetings Focus- like having focused conversations and purposeful talk during group work What unique strengths do introverts bring to the classroom? Introverts are deep, reflective thinkers. They’re careful thinkers. They come up with insights that others don’t just by sitting and thinking things through rather than verbalizing ideas right away. They’re very conscientious and tend to be close, loyal friends — the kinds of friends extroverts, or anyone for that matter, would like to have. Also, it’s important to remember that groups function best when there’s a mix of personalities. In the company of introverts, extroverts feel permission to be themselves and to talk more deeply, while introverts find that extroverts bring them into a more carefree and lighthearted zone. - Other ways to share ideas: writing -> Power of conformity – Be aware of peer’s influence over your thoughts/ perceptions in a group However, embrace that the mere presence of people may help your mind make associative leaps and foster creativty. ( coffee shop) Refine face to face collaborations: Seek out symbiotic relationships between introverts and extraverts in which leadership and other tasks are divided according to peoples natural strengths and temperaments S

21 The Value of ME Closing “...I also believe that introversion is my greatest strength. I have such a strong inner life that I’m never bored and only occasionally lonely. No matter what mayhem is happening around me, I know I can always turn inward.”  ― Susan Cain Credibility is the foundation of leadership... If you don’t believe in the messenger, you wont believe in the message- KP

22 Who Am I? There is no such thing as a pure introvert or extrovert. Such a person would be in the lunatic asylum.  —Carl G. Jung “The secret to life is to put yourself in the right lighting. For some, it’s a Broadway spotlight; for others, a lamp lit desk. Use your natural powers — of persistence, concentration, and insight — to do work you love and work that matters. Solve problems. make art, think deeply.” --Unknown I am an ambivert! Sometimes ambiverts are said to be introverts who are working really hard to live in an extroverts world- but that’s actually not me! Where do I get my energy- I get it from both being around people, but also being by myself Were do I recharge- Depends– sometimes I need to recharge with others, sometimes I need to be by myself to recharge For example– after a conference I come home utterly thrilled, excited and motivated, as well as physically and emotionally exhausted! Depending on the group my tendencies may change I can make and appreciate a time and place for small talk, but I also want to get into deeper conversations! I go to conferences with a few people that I want to meet and if I meet other people then that’s a bonus, but I hope to walk away with a few meaningful relationships, not a bunch of business cards… I sit pretty squarely in the middle of being an introvert and extrovert. So… where does that

23 Grant, Gino, and Hoffman (2011)Chain of pizza restaurants Extroverted Managers with passive employees had 16% higher profits With active/engaged employees had 14% lower profits Introverted Managers With passive employees had the lowest of all store profits With active/engaged employees had the highest of all store profits Academy of Management Journal “Reversing extraverted leadership advantage: The role of employee proactivity.” 2011 dominance complementarity: the tendency of groups to be more cohesive and effective when they have a balance of dominant and submissive members

24 Who/What do you look for?Introverts value Extrovert Leaders who: Listen Are open to unique and possibly out of the box ideas Don’t feel threatened by new ideas, especially those that break with the larger group or a norm Give feedback in personal and constructive way, don’t shoot down ideas Give time and space to come up with ideas Potentially placing value on writing rather than vocalizing Value their persistence and tenacity They feel know them personally and respects them

25 Who/What do you look for?Extroverts value Introvert leaders who: Are understanding that ideas may need to be talked through Value their energy/enthusiasm/readiness Recognize their strengths/talents and give credit when a job is well done Is strong in knowing who they are, is consistent in their beliefs, and has personal strength and confidence They feel know them personally and respects them

26 Who are these leaders? Sean StedefordCoach of the Colorado high school state girls soccer championship team (2 years in a row) Last two years Regional high school coach of the year National Federation of State High School Associations Women’s Soccer coach of the year Introverted-yes Allows him to see the talents which are present on his team, and helps the leaders on his team really learn to be in a leadership role, while not overshadowing or downplaying athletes who may play more follower roles, or those who will become his future leaders. Girls want to play for him, they want to do well for him, really respect and look up to him

27 Who are these leaders? Erica BlancoER Nurse at Jefferson University Hospital Can be very assertive and sometimes taken to be aggressive- but fights for her patients tooth and nail, make sure they get exactly what they need and is the ultimate patient advocate. Notice something though– I have chosen a male introvert and a female extrovert- these are examples I wanted to pick because often times these are seen as negatives for their respective sexes…

28 In the end- how do you communicate?Get to know the people you work with and learn how to communicate best with them

29 Recognizing the Quiet Would often rather work alone than with a group.Don't speak up often, especially in a group setting. When they do, look out: their comments can be transformational Like to process information slowly. Prefer to think through new ideas and concepts before they discuss them. Prefer to focus intently on one task at a time. Don't like to be the center of attention. Prefer one-on-one feedback or praise. Don't have a large friendship group at work, but they have deep and meaningful connections with the friends they do have. https://www.mindtools.com/community/pages/article/managing-introverted-team- members.php

30 Strengths of the Quiet Their super power = ThoughtfulnessThink first, talk later Learn by listening Self-reflective by nature Know themselves well Often know others well too Calm in the storm Highly observant Offer creative solutions based on observations

31 Strategies for Managing the QuietUse a collaborative approach Give them notice Stress the importance of teamwork Create an appropriate work environment Listen Motivate them on their level

32 Question and Answer It's not the absence of leadership potential that inhibits the development of more leaders; it's the persistence of the myth that leadership can't be learned. This haunting myth is a far more powerful deterrent to leadership development than is the nature of the person or the basics of the leadership process.- James Kouzes and Barry Posner Open floor discussion Facilitate question and answer Everyone asked one questions Facilitator Questions:  Do you agree with the author that introverts can be good leaders? What role do you think charisma plays in leadership? Can introverts be charismatic?  Can you think of a time in your life when being an introvert proved to be an advantage Are there times when you act differently than your personality?  How comfortable and successful is that for you? Are there times when you act differently than your personality?  How comfortable and successful is that for you? (Free trait theory proposed by Susan Cain- Introverts can act like extraverts when they are doing something they are passionate about)

33 Small Group DiscussionsSusan Cain, Quiet: The power of Introverts. TED talk. February 2012 https://www.ted.com/talks/susan_cain_the_power_of_introverts Discussion Topics #1 Susan Cain Video Clip: 3 Calls to Action Next Slide: topics of discussion Panelists could float around to meet with small groups: 10 minutes 20 minutes: reports back to the group for more questions and answers.

34 Small Group DiscussionsCall to Action Topics Discussion on work place environments (is group work the emphasis with open office plans, group projects, etc. Or are there opportunities for quiet thought and then collaboration in a managed environment? What/ Where is your wilderness? Where do you like to go or what do you like to do to re-charge and foster your creativity in your way?  What's in your suitcase? How do you plan to use what's in your suitcase? 

35 Leadership Development Community Page Join us for the After Party at the Leadership Development Community Page! Leadership Development Community Page Pilot Discussion on Thoughtful Leadership: The Quiet Leader and Leading the Quiet Suggestions : smaller lists Community Discussion for Quiet Leadership ; pilot discussion We are going to do this: we want to continue this discussion and this is how we will try to do it... After party at the oscars: open up access to them; they choose to go in and comment on that. Here, we can open up the community and start a new discussion with this title to direct everyone too. navigation of community Point out reference materials Point out wiki Point out how to start a discussion and participate in it Point out webinars Refer back to the handout  LDC community

36 References Cain, Susan Quiet: The power of Introverts in a World That Won't Stop Talking. 2013 Kahnweiler, Jennifer, The Introverted Leader: Building on Your Quiet Strength. 2013 Kahnweiler, Jennifer, Quiet Influence: The Introvert's Guide to Making a Difference. 2013 Shelleman, Joyce, The Introvert's Guide to Professional Success: How to Let Your Quiet Competence Be Your Career Advantage. 2011 Balzano, J and Ward, J. Why Should Extroverts Make All the Money? 2006 Mind Tools Ltd, https://www.mindtools.com/community/pages/article/managing-introverted-team-members.php

37 Thank You “So stay true to your own nature. If you like to do things in a slow and steady way, don’t‘ let others make you feel as if you have to race. If you enjoy depth, don’t force yourself to seek breadth. If you prefer single tasking to multi-tasking, stick to your guns. Being relatively unmoved by rewards gives you the incalculable power to go your own way.” -Susan Cain