1 TOTAL QUALITY MANAGEMENTUnit-5 Recognition and reward Presented by N.Vigneshwari

2 RECOGNITION AND REWARDRecognition of Achievement is Important In a TQM environment, it is important to recognize achievement of employees, customers and suppliers. Every employee or supplier is to meet the requirements to satisfy his customers. However, there would be a few teams, and few suppliers, which will excel in their contributions. Meeting customer requirements is not enough for recognition. Exceeding customer requirements or satisfying customers, whether internal or external, can be considered to be an achievement. Such achievements, if they are recognized and appreciated, should enable the achievers to perform with more interest, enthusiasm and by putting in more efforts. If achievement is not recognized then they may drop from the normal level of performance.

3 Cont…. Recognition has to aim at transforming each employee as a performer and an achiever, as this is an important step towards achieving the goals and objectives of the organization. If the recognition is genuine and without any bias, such awards will not demotivate other employees in the organization. On the contrary, it should rather motivate others to improve their performance and quality for an award.

4 Select a Few Best PerformersIt is quite important that awards are given to the real achievers but it should not be a routine affair. The selection of the awardees should be given due consideration, so that the few that have performed a top-notch job are awarded. Awards should cut across the entire organization and not be restricted to any particular discipline, or any particular department alone. The awardees should also be accepted by others. That is the litmus test for the award.

5 The attributes for selection of best performing employees in ETDC, Chennai are given below:commitment creativity flexibility adaptability determination responsibility

6 Reward Teams, Rather than IndividualsThere is no harm in awarding an individual for his meritorious service. But it may cause hurdles in practicing teamwork in some cases. Hence, the organization should as far as possible, reward the teams. The organization should give emphasis on recognizing the teams as against the individuals, so that there is a good harmony in the organization. If the performance is to be recognized, the organization should not try to measure the contribution of each member of the team. Even when the contribution by one member is very small, he should also be included in the award, if the team deserves an award.

7 Type of Awards The organization should select the award appropriately. It could be appreciation in an annual meeting, certificates, mementos, and cash awards. No matter what is the type of award, the employees will definitely be motivated. However, the organization should be consistent in giving the awards. Whoever or whichever team exceeds that performance threshold, could be awarded the same type of award. The organization should not keep on changing the type of award.

8 Enable Happiness All AroundThe recognition and award program should help the organization to enable happiness amongst all the employees. It should not lead to bitterness amongst employees and should not demotivate them. Hence, before venturing into the recognition program, the management has to give considerable thought and then only finalize the strategy for recognition and awards. It should not scare the management from venturing into the recognition scheme. It has been proved beyond doubt that recognition of the worthiest definitely leads not only to higher productivity and quality of the individual or team awarded, but also the entire organization.

9 Since many good schemes fail due to problems in implementation and since recognition is a touchy issue, the management has to be very careful, transparent and bold to implement recognition and awards scheme. Recognition and awards is certainly a part of TQM. Without recognitions and reward, the organization will become stale. The employees should strive to achieve without looking for awards. The management should be looking forward to achievements made and give awards on its own. For TQM to happen, recognition and award is one of the major inputs.

10 References Total quality management - Subburaj Ramasamy

11 Thank you