1 Training on Demand: 3G Nano

2 Training on Demand: 3G Nano

3 Training on Demand: 3G NanoContents 1. How to Install your TP-Link 3G Modem Software. 2. How to Install your Huawei 3G Modem Software. 3. How to Set up your SonicWall VPN Software 4. How to Install your WCCTV Software 5. How to Add your Cameras IP Address to the WCCTV Software. 6. How to Load your PTZ Controls. 7. How to Set up TCP/IP Settings for the Green Cross Over Cable on Windows XP. 8. How to Set up TCP/IP Settings for the Green Cross Over Cable on Windows Vista/Windows 7. 9. How to Change the Date and Time Settings. 10. Track Settings and How to Change Frame Rates. 11. How to Set up Motion Activated Recording. Training on Demand: 3G Nano

4 Training on Demand: 3G NanoContents 12. How to Set up Continuous Recording. 13. Overwrite Protection on your Hard Disk Drive. 14. How to Download Footage over 3G Using Site Archive. 15. How to Download Footage over the Green Cable Connection. 16. How to Download Footage Using PC Archive. 17. How to Save all Motion Detection Footage in to One File. 18. How to Add Passwords to the WCCTV Software and Compact Flash Card. 19. How to Set up Alarms Using Motion Detection. 20. How to Change the Size of your Camarc File. 21. How to Add a New User Account. 22. Troubleshooting. Training on Demand: 3G Nano

5 Training on Demand: 3G Nano1. How to Install Your TP-3G Link Mobile Software The software is located on the 3G modem. To install this software, plug the USB modem in to your computer. The software will automatically start the installation process Follow the on screen instructions, as you will not be required to input any information. Once installed, the TP Link software should open, but if it doesn’t the TP Link icon will be located on your desktop. Once opened you’ll be presented with this screen Training on Demand: 3G Nano

6 Training on Demand: 3G Nano1. How to Install Your TP-3G Link Mobile Software You will now need to input the settings for the modem to connect. To do this select the ‘Settings’ icon, in the top right hand corner of the software. When in ‘Settings’ select ‘New’ from the right hand side. For an Everything Everywhere sim, you will need to input the following details: Config Name: Orange EE Dial Number: *99# APN: wcctv01.co.uk Username: N/A Password: N/A Select ‘Save’. In the profile name box make sure ‘Orange EE’ is selected, then select ‘Default’ to make it the default connection Training on Demand: 3G Nano

7 Training on Demand: 3G Nano1. How to Install Your TP-3G Link Mobile Software Using the drop down menu, select the appropriate profile for your sim. Select ‘Connect’ Once connected, you should be able to dial your units. Training on Demand: 3G Nano

8 Training on Demand: 3G Nano2. How to Install Your Huawei 3G Modem Software The software is located on the 3G modem. To install this software, plug the USB modem in to your computer. The software will automatically start the installation process Follow the on screen instructions, as you will not be required to input any information. Once installed, the Huawei software should open, but if it doesn’t the Mobile Partner icon will be located on your desktop. Once opened you’ll be presented with this screen Training on Demand: 3G Nano

9 Training on Demand: 3G Nano2. How to Install Your Huawei 3G Modem Software You will now need to input the settings for the modem to connect. To do this select the ‘Tools’, ‘Options’, then ‘Profile Management’ For an Everything Everywhere sim, you will need to input the following details: Profile Name: WCCTV 3G APN: Select ‘Static’ APN: wcctv01.co.uk Username: N/A Password: N/A Select ‘Save’. In the profile name box make sure ‘WCCTV 3G’ is selected, then select ‘Default’ to make it the default connection. Training on Demand: 3G Nano

10 Training on Demand: 3G Nano2. How to Install Your Huawei 3G Modem Software Using the drop down menu, select the appropriate profile for your sim e.g. ‘WCCTV 3G’ Select ‘Connect’ Once connected, you should be able to dial your units. Training on Demand: 3G Nano

11 Training on Demand: 3G Nano3. How to Set Up Your SonicWall VPN Software Not everyone will have purchased this option so this may not apply to some users. Please check your dispatch information to see if this option is included. In order to set up the broadband link there are a few checks you will have to run through to make sure you are able to install the link. Firstly, you need to ensure you have admin rights on the computer you’re going to be using, if you don’t, you will be unable to install the software required to run it. You will also need to make sure you have full internet access to the pc, this you can find out from your IT department. You will also need to ask your IT department to open several ports in the firewall, these being UDP 500 and 4500. You will have been sent the WCCTV software, and the Sonicwall VPN client software when the equipment was delivered, both of these are usually on a disk. The last thing you will need is your username and password to gain access to the VPN. This can be found in your dispatch information. Training on Demand: 3G Nano

12 Training on Demand: 3G Nano3. How to Set Up Your SonicWall VPN Software Insert the WCCTV CD-ROM in to the computer. The installation menu should automatically load. Select ‘SonicWall VPN Client’ either the 32 bit or the 64 bit, depending on your operating system. Follow the on screen prompts, you will not be required to input any information yet. On the last screen before you select ‘Finish’, tick ‘Start SonicWall Global VPN Client when the installer finishes’. The SonicWall software should launch automatically, presenting a ‘Connection Wizard’. Ensure that the option for Remote Access is ticked and select ‘Next’. In the field that is labelled ‘IP Address/Domain Name’, you will need to enter vpn2.wcctv.net Select ‘Next’. Training on Demand: 3G Nano

13 Training on Demand: 3G Nano3. How to Set Up Your SonicWall VPN Software When presented with the dialogue box, make sure you check the boxes marked ‘Create Desktop Icon’ ‘Enable this connection when program is launched.’ The SonicWall software will launch. You will now be prompted for a ‘Pre-Shared Key’. This is ‘wcctvcameras’ (all lowercase, all one word) As long as you’ve opened the ports on the firewall, you should be prompted with a ‘Username and Password’ box Input your Username and Password and select ‘OK’ Once the VPN is connected, you will see a pop up appear that will say ‘VPN Connection Established’. You will find that once you are connected to the VPN, you will no longer be able to access the internet, as this is a dedicated secure broadband link, designed specifically to carry data. Training on Demand: 3G Nano

14 Training on Demand: 3G Nano4. How to Install Your WCCTV Software You can install the WCCTV Software using 2 methods: Using the CD-ROM that was sent with your equipment From Using the CD-ROM, please insert this into your laptop or desktop pc. The disk will automatically load, and will present you with the options available. Choose the WCCTV Single View Software or Cam Control Pro Software icon to start installation. Follow the on screen prompts, as there is no need to input any further information. Once installed, open the WCCTV Software Your WCCTV Software is now installed and ready to use. Training on Demand: 3G Nano

15 Training on Demand: 3G Nano4. How to Install Your WCCTV Software To install the software from our website, log on to Once loaded, you will see a ‘Client Login’ section. Please contact technical support for the username and password. Once logged in, select the ‘Support’ tab and choose ‘Software-Restricted’ In here you will see an option to download the ‘WCCTV Single View Software’. Select the link and follow the on screen prompts to install the software. You will not be prompted to enter any further information. Once installed, open the WCCTV Software Your WCCTV Software is now installed and ready to use. Training on Demand: 3G Nano

16 Training on Demand: 3G Nano5. How to Add Your Camera’s IP Address to the Software Open your WCCTV viewing software Select ‘Dial’ from the menu, this will bring up your transmitter index. Select ‘Add’ and then ‘Add new transmitter’ In ‘Transmitter Name’ choose a name for your camera. In ‘IP address/Phone Number’ please enter your cameras static or public IP address. Select ‘OK’ to save the cameras IP address Training on Demand: 3G Nano

17 Training on Demand: 3G Nano5. How to Add Your Camera’s IP Address to the Software You will need to repeat this for each IP address you have for each piece of equipment. Highlight your camera in the ‘Transmitter Index’ Select ‘Dial’ Training on Demand: 3G Nano

18 Training on Demand: 3G Nano5. How to Add Your Camera’s IP Address to the Software Once the connection is established you will be able to view the live image of your camera If you need to disconnect from the camera, select ‘Hang up’. Training on Demand: 3G Nano

19 Training on Demand: 3G Nano6. How to Load Your PTZ Controls Note: Your PTZ controls allow you to move your telemetry camera connected to your equipment. Please be aware you may not have a telemetry Nano. Connect to your camera. Make sure you have your PTZ camera attached. Select ‘Setup’ from the left hand side. In ‘Setup’ you will need to choose ‘PTZ Controls’ Your cameras protocol should automatically be picked up, (but if it isn’t you will need to refer to the cameras user manual to find out what this should be.) Select ‘Update Control File’ and then ‘OK’ from the left hand side. Put a tick in ‘Save as Configuration Profile’ and select ‘OK’. Once loaded, put your mouse cursor on the edge of the live image. You will see grey arrows appear. Hold your left mouse button down for a few seconds and the camera will move. Your ‘Z+’ and ‘Z-’ icons are your zoom features, and the ‘F+’ and ‘F-’ are your focus icons. Z+ F+ Z- F- Training on Demand: 3G Nano

20 Training on Demand: 3G Nano6. How to Load Your PTZ Controls You will also see that 2 new boxes appear, on is your preset box and the other has 2 drop down menus. You now have access to a number of settings. These are explained further in the training document. Z+ F+ Z- F- Training on Demand: 3G Nano

21 Training on Demand: 3G Nano7. How to Set up TCP/IP Settings for Green Cross Over Cable On Windows XP The green cross over cable allows a direct ‘Back to Back’ connection to the nano. This allows you to view live images, change settings and download footage without having to log on to 3G. Plug one end of the cable in to your computers LAN port. Plug the other end of the cable in to the compacts’ LAN port on the back of the unit. LAN Port Training on Demand: 3G Nano

22 Training on Demand: 3G Nano7. How to Set up TCP/IP Settings for Green Cross Over Cable On Windows XP Select ‘Start’ on your computer Select ‘Control Panel’ Once loaded you need to select ‘Network Connections’ Find your ‘Local Area Connection’ icon Right click this icon and select ‘Properties’ which will bring up this screen Training on Demand: 3G Nano

23 Training on Demand: 3G Nano7. How to Set up TCP/IP Settings for Green Cross Over Cable On Windows XP Highlight ‘Internet Protocol TCP/IP’ and select ‘Properties’. You will be presented with the following screen Select ‘Use the following IP address’ Input and select the ‘Tab’ key on your keyboard. The subnet mask will automatically generate Select ‘OK’ and close the window down. Training on Demand: 3G Nano

24 Training on Demand: 3G Nano7. How to Set up TCP/IP Settings for Green Cross Over Cable On Windows XP Once you’ve configured your Local Area Connection you will need to configure your software settings. Open the WCCTV Software and select ‘Dial’ Select ‘Add’ and ‘Add new transmitter’ In ‘Transmitter name’ type ‘Green cable’ In the ‘IP address’ field, type ‘ ’ Training on Demand: 3G Nano

25 Training on Demand: 3G Nano7. How to Set up TCP/IP Settings for Green Cross Over Cable On Windows XP Select ‘OK’ to close the window, you will not need to input any further information in to here. Select the ‘Green cable’ connection from your ‘Transmitter Index’ and then select ‘Dial’. Your camera should dial in and you should be able to see a live image. You have now successfully connected to your compact via the ‘Green cable’ connection. Training on Demand: 3G Nano

26 Training on Demand: 3G Nano8. How to Set up TCP/IP Settings for Green Cross Over Cable On Windows Vista / Windows 7 Vista Select ‘Start’ then ‘Control Panel’. Once Loaded please select ‘Network and Internet Options’ You will see ‘Network and Sharing centre’ here, please select this. Once this opens you will need to select ‘Change adapter settings’. Windows 7 Select ‘Start’ and ‘Control Panel’. You should then be able to find ‘Network and Sharing Centre’. In here you can then select ‘Change adapter settings’ Training on Demand: 3G Nano

27 Training on Demand: 3G Nano8. How to Set up TCP/IP Settings for Green Cross Over Cable On Windows Vista / Windows 7 From here the process is the same for both operating systems Once in ‘Change adapter settings’, please find your ‘Local Area Connection’ icon. Right click on this and select ‘Properties’ Scroll down the list to find ‘Internet Protocol Version 4 (TCP/IPv4)’ , highlight and select ‘Properties again Training on Demand: 3G Nano

28 Training on Demand: 3G Nano8. How to Set up TCP/IP Settings for Green Cross Over Cable On Windows Vista / Windows 7 Select ‘Use the following IP address’. Input , select the ‘Tab’ button on your keyboard and the subnet mask will automatically calculate. Select ‘OK’ and close the window down. Open the WCCTV Software and select ‘Dial’ Select ‘Add’ and ‘Add new transmitter’ In ‘Transmitter name’ type ‘Green cable’ In the ‘IP address’ field, type ‘ ’ Training on Demand: 3G Nano

29 Training on Demand: 3G Nano8. How to Set up TCP/IP Settings for Green Cross Over Cable On Windows Vista / Windows 7 Select ‘OK’ to close the window, you will not need to input any further information in to here. Select the ‘Green cable’ connection from your ‘Transmitter Index’ and then select ‘Dial’. Your camera should dial in and you should be able to see a live image. You have now successfully connected to your Micro via the ‘Green cable’ connection. Training on Demand: 3G Nano

30 Training on Demand: 3G Nano9.How to Change the Date and Time Settings Warning: You will be required to wipe the Flash Card after changing the time and date. This will wipe all existing footage from the hard disk drive. Please remove any footage you wish to keep. Select ‘Setup’ from the left hand menu In ‘Setup’ select ‘Date and Time’ Put a tick in the box next to ‘Set recorder to PC time’ Training on Demand: 3G Nano

31 Training on Demand: 3G Nano9. How to Change the Date and Time Settings Once ticked select ‘OK’ from the left hand side Tick ‘Save as configuration profile’ then select ‘OK’ The settings will load, and you will see the time and date on the live image (top right hand corner) should change. Training on Demand: 3G Nano

32 Training on Demand: 3G Nano9. How to Change the Date and Time Settings You will then need to wipe the hard disk drive to allow the new settings to configure. Select ‘Setup’ then ‘Site Archive’ Select the ‘HDD’ tab Select ‘Delete Track 1’ Press ‘OK’ and tick ‘Save as configuration profile’ (This saves it as the default settings) The date, time and hard drive are now all set to record correctly. Training on Demand: 3G Nano

33 Training on Demand: 3G Nano10. Track Settings and How to Change Frame Rates Note: The track settings refer to the partitions on the hard drive. Frame Rates can be changed in the cameras settings, to adjust both recording time/space on the hard drive, and also the picture quality of the recorded footage. Connect to your camera. Select ‘Setup’ from the left hand side Select ‘Site Archive’, and expand the ‘+’ next to it. You will see ‘Track Settings’ Your equipment only has 1 camera attached, so therefore all of the hard drive space will be allocated to ‘Track V1 In’. Training on Demand: 3G Nano

34 Training on Demand: 3G Nano10. Track Settings and How to Change Frame Rates To change the recording frame rates, select ‘Setup’, and ‘Site Archive’ (expand site archive by selecting the ‘+’ next to it) Select ‘Video1 In’. Select ‘Continuous Recording1’ from the tabs located at the top of the page. In here you will be able to change the recording frame rates. There are 4 options: 0.01 = 25fps (this the maximum it will record at) 0.05 = 20fps 0.1 = 10fps 1 = 1fps Changing the frames per second will also alter how much footage can be held on the hard disk drive. You will see the ‘Estimated Recording Period’ change, the lower the frames per second, the more footage can be stored on the hard drive. Please note that lowering the frame rate will also lower the quality of the recorded video Training on Demand: 3G Nano

35 Training on Demand: 3G Nano11. How to Set Motion Activated Recording Motion activated recording will allow you to record only motion triggered events in specific areas of the live image. The areas that need to be monitored can be set up remotely by yourselves. WARNING: You will be required to reset the hard disk drive, if you have any footage you need to keep, please remove before proceeding. Dial in to your Nano On the left hand side, select ‘Setup’ Select ‘Motion Detection Zones’ to set up the areas you want to capture motion in. You will need to select the tick box marked ‘Enable’ and choose ‘Adjust Zones’ Training on Demand: 3G Nano

36 Training on Demand: 3G Nano11. How to Set Motion Activated Recording This box will then appear You can mark the areas on the live image you wish to monitor Use your right mouse button to drag a box over the area/areas you wish to use. The area you select will then be highlighted blue When you have finished selecting the areas you require, please select ‘OK’ to close the window. Training on Demand: 3G Nano

37 Training on Demand: 3G Nano11. How to Set Motion Activated Recording Now you have set up the areas you need to monitor only motion detected activity, you will need to set the unit up to respond to the new settings. Still in ‘Setup’, please select the little ‘+’ sign next to ‘Site Archive’. When the list expands, select ‘Video 1 in’. This will bring up the following screen. There are 3 options available: Continuous Recording (Blue) Event Recording (Red) No recording (Gray) Choose ‘Event Recording’ (Red) Training on Demand: 3G Nano

38 Training on Demand: 3G Nano11. How to Set Motion Activated Recording Once chosen, you will need to change the time and days box to mirror the new settings. Drag a box using your right mouse button, over the existing time and days box, you should see all of the blocks turn red. This indicates ‘Event Recording’ is selected. The slider bar above the time and days option will need to be selected all the way to the left, again you should see it turn red to reflect ‘Event Recording’. (See diagram) Training on Demand: 3G Nano

39 Training on Demand: 3G Nano11. How to Set Motion Activated Recording You also have the option to choose whether you want the card to overwrite itself when it gets full or not. If you would like to stop this happening, please select ‘Overwrite Protection’. You can also be warned when the card is reaching its limit. To do this select the ‘Warning at’ option and choose how full the card must be before you’re warned. Please Note: when the card is full, no more footage will record to the unit. If you wish to automatically overwrite the footage, please do not select this option. Training on Demand: 3G Nano

40 Training on Demand: 3G Nano11. How to Set Motion Activated Recording From the tabs at the top of the screen, please select ‘Event Recording 1’. Here you will be able to determine how long the recording of the event is. You will need to find ‘Event size’ on screen, Prealarm-This is how long before the event is recorded Alarm-How long after the event that footage is recorded. It is recommended that 30 seconds for each is sufficient. If the event is longer than 30 seconds the compact will continue to record until the event has concluded. Training on Demand: 3G Nano

41 Training on Demand: 3G Nano11. How to Set Motion Activated Recording When you have completed your setup, please select ‘OK’ from the left hand side. This will show a pop up box on screen, please check the box marked ‘Save as configuration profile’ and select ‘OK’ to complete. The software should now apply the settings to the Micro for you. Once the software has loaded to 100% your compact will now be set up to record only motion activated events. Training on Demand: 3G Nano

42 Training on Demand: 3G Nano12. How to Set Up Continuous Recording Continuous recording will allow you to record and download constant streams of footage. WARNING: You will be required to reset the compact flash, if you have any footage you need to keep, please remove before proceeding. Connect to your camera. Select ‘Setup’ from the left hand menu Once in ‘Setup’ select the ‘+’ next to ‘Site Archive’ to expand the tree. From this menu select ‘Video 1 In’ This screen will appear You will be presented with 3 choices Continuous Recording Event Motion Recording No Recording Training on Demand: 3G Nano

43 Training on Demand: 3G Nano12. How to Set Up Continuous Recording Select ‘Continuous Recording’ The time and days box should be blue, but if it isn’t you will need to change this so it reflects continuous recording Using your left mouse button, drag a box over the time and days selection and you will see the boxes turn blue. The slider bar along the top of the time and days selector will also need to be changed. Move the slider all the way to the right hand side, again this should turn blue. Select ‘Continuous Recording 1’ from the top tabs In here you can change the frame rate. This is what the images will record at. 0 = 25fps (best quality) 0.1 = 10.fps (this will increase the amount of footage that can be stored on the hard disk drive, but will reduce the image quality) Training on Demand: 3G Nano

44 Training on Demand: 3G Nano12. How to Set Up Continuous Recording Once completed, select ‘OK’ from the left hand side Select ‘Save as configuration profile’ (this will make it your default setting) and then ‘OK’. When you do this, the hard disk drive will be reset. Any images or footage you have stored on there will be deleted. Once the setup has finished loading, you will now have continuous recording configured. Training on Demand: 3G Nano

45 Training on Demand: 3G Nano13. Overwrite Protection on Your Hard Disk Drive You can select settings to stop footage overwriting existing footage on the hard drive. To do this, select ‘Setup’ when connected to your camera. In ‘Setup’ select the ‘+’ next to ‘Site Archive’, and then select ‘Video1 In’. You will see a number of options listed at the bottom of the screen You can tick ‘Overwrite Protection’ but be aware that when the hard drive becomes full, the camera will no longer record any further footage. The camera can also send a warning when the hard disk drive is a certain % full. To do this, select the tick box next to ‘Warning at’. You can choose what level you’d like the camera to warn you at, e.g. 80% full. Once completed, select ‘OK’ and ‘Save as Configuration Profile’ to make this your default setting. Training on Demand: 3G Nano

46 Training on Demand: 3G Nano14. How to Download Footage Over 3G Using Site Archive Over 3G-Evaluation with Optimal Speed Connect to your camera. Once dialled in, select ‘Site Archive’ from the left hand menu. You’ll be presented with 2 options Evaluation with Optimal Speed Evaluation with Optimal Functionality For downloading over 3G you will need to select ‘Evaluation with Optimal Speed’. You will then see ‘Transmitter Archive’ appear on screen Select ‘Continuous Recording’, or if you have your system set up for event recording it will show this instead. Once selected, you will be able to change the date and time at the top of the archive screen. Training on Demand: 3G Nano

47 Training on Demand: 3G Nano14. How to Download Footage Over 3G Using Site Archive Select the date and time you wish to review footage from. Note: Retrieving footage over 3G will take considerably longer to download. If you’re looking to download a large amount of footage, anything over 10-20minutes, it is advised that you should try to connect via Green cable to the camera if possible. Once you have the start of the recorded video selected, you will need to press the green play button. This will allow you to record the video to your ‘PC Archive’. Once you have recorded your footage, select the stop button, and close the window using the red ‘X’ on the transmitter archive. You will now need to disconnect from your camera using the ‘Hang Up’ button on the left hand menu. Please see the section entitled ‘How to Export Footage Using PC Archive’. Training on Demand: 3G Nano

48 Training on Demand: 3G Nano15. How to Download Footage Over the Green Cable Connection Evaluation with Optimal Functionality The Green Cable allows a direct connection between your laptop and the Nano. You will need to make sure you have configured the TCP/IP settings on your laptop. If you haven’t, please refer to the section entitled ‘How to set up TCP/IP settings for the green cross over cable on windows Vista/Windows 7/XP’. Once connected to your camera, select ‘Site Archive’ and ‘Evaluation with Optimal Functionality’. This screen will appear In the bottom left hand corner, select the day you wish to review footage from The recorded footage is shown in a graph formation. You will need to use the slider bar to select the times you wish to review. You can also manually input the time. Training on Demand: 3G Nano

49 Training on Demand: 3G Nano15. How to Download Footage Over the Green Cable Connection Select the start of the recorded video you want to download. From the tool bar at the top of the page select the number ‘1’ icon. This will put a turquoise marker on the image. Select the end of the recorded video you want to download. Then select the number ‘2’ icon from the tool bar. This will put a blue marker on the image. When you’re happy you have your recorded video selected, select the ‘Film Strip’ next to the number ‘1’ icon. If you hover over it, it will show ‘Save Sequence’. This will bring up the export archive window. Training on Demand: 3G Nano

50 Training on Demand: 3G Nano15. How to Download Footage Over the Green Cable Connection The export archive window will allow you to choose to file types to export your file in to. AVI Clip Export Archive (*.hpx) The AVI clip will allow you to play the video using a media player, such as VLC Player or Windows Media Player. The HPX format is evidentially sound. This means the image is tamper proof, and is packaged with it’s own media player. You will need to make sure your computer is able to play executable files. If you’re selecting HPX, you will need to select ‘Create Self-Playing archive’ to package it with the media player. Once selected, press ‘Start Export’. Training on Demand: 3G Nano

51 Training on Demand: 3G Nano15. How to Download Footage Over the Green Cable Connection You will be asked if you’d like to add a password to the file, this is entirely up to you whether you want to or not. You will then need to select where you would like to save the clip once it’s exported. Select ‘Save’ and you should see the export of the video commence. Once the export has finished, find your file, double click and you will be able to play through the video. You can only export 4GB of footage at one time. If you have a warning pop up that you’ve exceeded this, you will need to split the download in to 2 chunks to ensure you have all the video you need Training on Demand: 3G Nano

52 Training on Demand: 3G Nano16. How to Export Footage Using PC Archive Once you have recorded your footage from ‘Site Archive’ using ‘Evaluation with Optimal Speed’, make sure you are not connected to the camera. From the WCCTV software, select ‘PC Archive’. Once in ‘PC Archive’ you will see this screen. From the top tool bar you will need to select the ‘Call List’ icon. In here you will be able to see all the connections that have been made to your camera, and all the recorded video. You will need to select your recorded video file from here. This will bring the start of the video up on screen. Scroll through the footage and find the start of the video you want to download. Training on Demand: 3G Nano

53 Training on Demand: 3G Nano16. How to Export Footage Using PC Archive Once found, select the number ‘1’ icon from the tool bar at the top of the page This will put a turquoise marker on the image. Select the end of the footage you want to download and select the number ‘2’ icon from the tool bar at the top of the page. This will put a blue marker on the image. Once you’re happy with the video, select the ‘Film Strip’ icon next to the number ‘1’ icon on the tool bar. This is the ‘Save Sequence’ icon. This will bring up the ‘Export Archive’ window Training on Demand: 3G Nano

54 Training on Demand: 3G Nano16. How to Export Footage Using PC Archive The export archive window will allow you to choose to file types to export your file in to. AVI Clip Export Archive (*.hpx) The AVI clip will allow you to play the video using a media player, such as VLC Player or Windows Media Player. The HPX format is evidentially sound. This means the image is tamper proof, and is packaged with it’s own media player. You will need to make sure your computer is able to play executable files. If you’re selecting HPX, you will need to select ‘Create Self-Playing archive’ to package it with the media player. Once selected, press ‘Start Export’. Training on Demand: 3G Nano

55 Training on Demand: 3G Nano16. How to Export Footage Using PC Archive You will be asked if you’d like to add a password to the file, this is entirely up to you whether you want to or not. You will then need to select where you would like to save the clip once it’s exported. Select ‘Save’ and you should see the export of the video commence. Once the export has finished, find your file, double click and you will be able to play through the video. You can only export 4GB of footage at one time. If you have a warning pop up that you’ve exceeded this, you will need to split the download in to 2 chunks to ensure you have all the video you need Training on Demand: 3G Nano

56 Training on Demand: 3G Nano17. How to Save all Motion Detection into One File Note: You can only save a number of motion detection files when logged in to the equipment using the green cable. Connect to your equipment using the green cross over cable. Select ‘Site Archive’ and ‘Evaluation with Optimal Functionality’ Once loaded, select ‘File’ from the top left hand corner of the screen In here you will need to select ‘Create Export Archive’ Training on Demand: 3G Nano

57 Training on Demand: 3G Nano17. How to Save all Motion Detection into One File Once opened you should see this screen In here you can scroll through your dates and times to choose the footage you want to export together. To select a file, place a tick in the box next to the event Once you have selected all the files you want to use, select ‘Create Self-Playing Archive’ Now select ‘Start Export’ Choose the location you want to save the files to, select ‘OK’ and the export should start. Note: If you wish to download a lot of recorded video it is recommended you do this in batches. This is because the software only allows you to export up to 4GB of recorded video at one time Training on Demand: 3G Nano

58 Training on Demand: 3G Nano18. How to Add Passwords to the WCCTV Software and Hard Disk Drive Note: Passwords can be added to both the software and the hard disk drive in order to protect and restrict access to the system. To add a password to the software, open it up but do not dial in to the equipment Select ‘Setup’ from the left hand menu Select ‘User’ Insert a username in to the field marked ‘New User’ Select ‘Add User’. You’ll be prompted to choose a password. Assign a password to the username Select ‘OK’ and close the software. Re-open the software, and you should be prompted for the username and password. You will not be able to access the software if you do not know this username and password. Only set one up if it’s absolutely necessary Training on Demand: 3G Nano

59 Training on Demand: 3G Nano19. How to Set Up Alarms Using Motion Detection Note: The Nano has the ability to send an alarm back to a user when activity is detected on the camera. The alarm is triggered by motion. The alarm is sent back to the user using the IP address of their viewing device. You will need to find the IP address of your viewing device i.e. Desktop PC. Open Command prompt by selecting ‘Run’ from your start menu. Type cmd and select ‘OK’. Once loaded, type ‘ipconfig /all’ and select enter on your keyboard. You will find your IP address in here. Connect to your camera Once connected, select ‘Setup’ from the left hand menu Select ‘Connections’ from the menu Select the tab entitled ‘Phone & IP numbers’ In the top box you will need to put your viewing devices IP address Once completed, select ‘Ok’ from the left hand menu and select ‘Save as Configuration Profile’ Training on Demand: 3G Nano

60 Training on Demand: 3G Nano19. How to Set Up Alarms Using Motion Detection Once this has loaded you will need to access the ‘Setup’ menu once again. Select ‘Motion Detection’ from the menu. You will be presented with this screen Select the ‘Enabled’ box next to your camera, and then select ‘Adjust Zones’ A live image will appear covered with a blue screen. The blue screen indicates that the whole of the image is set for ‘Motion Detection’. This you will not want. To remove the blue screen, select your right mouse button and drag a box over the entire screen. This will remove it. To choose specific areas you’d like to use to trigger the recording, select your left mouse button and drag a box over the areas you need to cover. Once selected, select ‘OK’. Training on Demand: 3G Nano

61 Training on Demand: 3G Nano19. How to Set Up Alarms Using Motion Detection You will need to select ‘Alarms’ from the setup menu list. In here, choose the ‘Motion Detection’ tab Next to your camera is a tick box entitled ‘Motion Alarm Enabled’. Tick this box. You can also set the sensitivity of the motion detection, by using the drop down box underneath ‘Sensitivity’. + Motion is the most sensitive option available. Once you’re happy with this, select ‘OK’ and ‘Save as Configuration Profile’. The unit is now set up to alarm back. You will only receive alarms if you’re not connected to your camera. Training on Demand: 3G Nano

62 Training on Demand: 3G Nano20. How to Change the Size of Your Camarc File Note: The Camarc. CTW file is used to store all live and recorded images that are viewed and recorded during a live connection to your WCCTV camera unit. In changing the size of the CAMARC file you are able to store more footage from live and downloaded viewings. Open the WCCTV Viewing Software Select ‘Setup’ from the left hand side. You will need to select ‘PC Archive’, and in here you should see the ‘CAMARC.CTW’ file. To change the size of the file, put a number ‘2’ after the word ‘CAMARC’. You will see the ‘Archive Capacity’ increase to 2GB. Your original CAMARC file will not be deleted, so all footage previously downloaded will still be stored. To access the original CAMARC file just delete the number 2 from the file name.. Training on Demand: 3G Nano

63 Training on Demand: 3G Nano21. How to Add New User Accounts Note: You may wish to make user accounts for each individual who will use the Nano. By doing this you can limit what each user is allowed access to, whether that is moving the camera, or accessing the setup menu altogether Connect to your camera Select ‘Setup’ from the left hand menu From the menu select ‘User’. You will be presented with this screen. Enter a username and select ‘Add new user’ The username should then appear under ‘Registered Users’ You will need to assign it a password You can then assign the user different rights under the ‘Options’ box Once you’ve finished, select ‘OK’ and ‘Save as configuration profile’. You can add up to 26 user accounts. Training on Demand: 3G Nano

64 Training on Demand: 3G Nano22. Troubleshooting Can’t connect over 3G: If you can’t connect over the 3G network to your camera, please make sure that you have checked the following: Firstly check your Modem. Is it connected to the network? If it isn’t connected to the network, please check your username/password and APN settings. With an Orange modem you will only have the APN. Please refer back to section 1 and 2 for modem settings. Check to see that power is running to the Nano. If you can reset the unit (turn the power off and back on) you should see the module under the camera should self test (spin round). If the camera does this, it proves there is power running to the unit. If power is running to the Nano, please contact technical support so that the Network Operator can be contacted. You will need to make sure you have the following information available when placing a technical call regarding 3G connection: The IP address of the camera in question The full postcode of where the camera is located Can’t connect over TC/IP (Green Cable): If you can’t connect over the green cable there are a few things you can check. Please try the following troubleshooting tips: Check that you have both ends of the green cable connected to both the Nano and the laptop/desktop Please check to make sure you’ve changed the TCP/IP settings on your computer (Please refer to section 6 of the manual) If these haven’t been changed, you will find that no connection can be made to the Nano. If you have your TCP/IP settings in, please check to see if you have the correct address. It should be xx (I usually recommend ) you can put any number on the end as long as it’s between 2 and 253. Check the IP address you have for the green cable connection in the WCCTV software. It should be If you have a spare cable, please try a different network cable. If you have done all of the above, but still cant access the unit, please contact technical support. Training on Demand: 3G Nano

65 Training on Demand: 3G Nano22. Troubleshooting Hard Disk Error: If your Nano presents a ‘Hard Disk Error’ when logging in, please try the following troubleshooting tips. You will first of all need to go to the camera and remove the compact flash card from the unit. This will have to be done when the Nano is powered off, or you risk further damage to the compact flash card. Once removed, please check that none of the pins are bent, and place the compact flash card securely back in place. Power the unit back up, and whilst on site, please dial in to the unit to see if this has cleared the issue. If it is not possible for you to dial in on site, please contact a member of your team or our technical team, to see if the error has cleared. You may have had a spare compact flash card delivered with the unit (this will be on your dispatch information). If the error has not cleared, please take out the compact flash card from the powered down camera, and replace with the spare compact flash card. Dial in to the unit when powered up again to see if the error is gone. If the error still persists with the spare compact flash card, or if you don’t have a spare compact flash card, please contact Technical Support. Unable to Access Footage using Site Archive: If you are unable to access your footage using site archive, please follow the troubleshooting tips before contacting Technical Support. Check the time and date on the live image (in the top right hand corner), if this is incorrect, you will find that the footage will not be found on the date and times you’ve specified. If you have changed the time and date yourself after spotting its incorrect, the footage will still be stored under the previous time and dates. If the date is wrong, you will need to look back at the date of the live image in site archive. From here you may be able to work backwards to find the footage you are looking for. If site archive won’t open at all, please check to see if the compact flash card is inserted correctly in to the dome. If you dial in to the camera, select ‘Setup’ and ‘Site Archive’, you should be able to see ‘Track Settings’ on the right hand side. If you’re not able to see the ‘Track Settings’, the compact flash card is not inserted correctly. If you still can’t access Site archive and your footage, please contact Technical Support with your query. Training on Demand: 3G Nano

66 Training on Demand: 3G Nano22. Troubleshooting Unable to PTZ (This refers only to the PTZ Nano): If your Nano will not move, but the protocols appear to be loaded correctly, please try the following steps. Firstly, reload the PTZ protocols on the camera. (Please refer to section 6), instead of selecting ‘Update Control File’, please select ‘Deactivate PTZ’. Select ‘OK’ and ‘Save as configuration profile’. This will then remove any protocols on there. Once this has loaded, go back to PTZ protocols and from the list select your cameras protocol. You will need to select ‘Update Internal PTZ Control’ and also ‘Update Control File’, then ‘OK’ and ‘Save as configuration profile’. This will reload the protocols. Check to see if you can now move the camera. If this does not allow the movement of the camera, please contact Technical Support. For any other queries that aren’t listed here, please contact Technical Support direct for advice. Contact Numbers: To contact Technical Support, please call To contact Sales, please call To arrange any further training, please contact Training on Demand: 3G Nano