1 Welcome to Motivate Like a CEOSIM Executive Women Webinar June 25, 2009 With Suzanne Bates, President, CEO Bates Communications, inc. Author: Speak like a CEO & Motivate like a CEO (McGraw Hill)
2 How People Behave in a CrisisHave difficulty thinking clearly Dwell on meaningless activities Express hostility or numbness Act impulsively Feel incompetent
3 How Leaders Communicate in a CrisisCEO Leadership Team Communication Gap Organizational Dysfunction People are not Aligned with Goals or Inspired to Act
4 What are the Greatest Challenges Facing Your Company right now?Survey: Motivation What are the Greatest Challenges Facing Your Company right now? Reductions in 401K plans and salaries Keeping people motivated during the business downturn Lots of work, but budget cuts & talent cuts Downward pressure on sales Keeping the survivors motivated, focused and energized Changes in leadership The need to globalize while reducing costs and staff across the organization Revenue and operational efficiencies Being invisible to executive management unless something goes wrong Finding the right talent Competitive market place
5 On a scale of 1 – 10, with 10 being very optimisticSurvey: Motivation How optimistic are you about business growth in the second half of the year and beyond? On a scale of 1 – 10, with 10 being very optimistic Range: 1 – 8 Average: 4.2
6 Survey: Motivation Range: 4 – 10 Average: 7.6How would you rate your personal ability and commitment to driving your business strategy forward? (On a scale of , with 10 being the highest and 1 being the lowest.) Range: 4 – 10 Average: 7.6
7 Survey: Motivation Range: 2 – 10 Average: 7How would you rate your team's ability and commitment to driving your business strategy forward? (On a scale of , with 10 being the highest and 1 being the lowest.) Range: 2 – 10 Average: 7
8 Occasionally/sometimes 29 %Survey: Motivation How much time do you spend talking with your team about executing your business strategy? Very often 71% Occasionally/sometimes 29 % Very little 0%
9 Has your own motivation been affected by the economic downturn?Survey: Motivation Has your own motivation been affected by the economic downturn? Very much 17.65% Somewhat 70.59% Not at all 11.76%
10 Analysis and ConclusionsYour have widely varying views about the timing of the economic recovery You have a fairly strong outlook on your ability and commitment to drive your businesses forward; although in good times, this score would probably be higher You have a fairly strong opinion of your teams ability and commitment A large percentage of you admit that turmoil, downsizing, layoffs and uncertainty have had an impact on your outlook and motivation
11 What We’ll Explore Today!Becoming a motivational leader Why purpose/passion are so important to success Discovering/rekindling your purpose and passion Passion = more money and greater satisfaction Getting your employees more engaged/productive Standing out in the industry as a motivational leader Investing in yourself – Tiger Woods has a coach; should you? Tips to guarantee success as a motivational leader
12 What Does it Mean to Motivate Like a Leader?“to connect people with purpose and passion toward a common goal”
13 Where Do We Find our Passion?
14 Personal Career Strategy: Discover Purpose and Meaning in Your WorkYou can find purpose and meaning in your work When your work matters and you have a larger purpose you inspire others and become an unstoppable force Your motivation and the motivation of your team have an undeniably powerful impact on your business
15 Lessons on Leadership: Connect others with purposeTell your own story to connect others to purpose and passion Make sure you have a phenomenal team of people who are totally aligned with the vision and values of the company Communicate your vision and values in a powerful way and achieve extraordinary results Lessons on Leadership: Connect others with purpose
16 Leadership Tip: Get Back Into Alignment with your Purpose and PassionA minor adjustment can make a major difference Get back in touch with your own purpose and passion Pay attention to what motivates you today. Is it different from what motivated you in the past? Leadership Tip: Get Back Into Alignment with your Purpose and Passion
17 8 Principles for Motivating Like a Leader#1: It begins with you, your purpose and passion
18 Questionnaire: Personal MissionWhat do I LOVE about the work I do? When I can’t wait to go to work, what am I doing? What is the impact of this work on others? When do I feel the greatest sense of satisfaction? If I were talking to my best friend about what I love about my job, what would I say? What would our customers, clients and others say is the best thing about our company?
19 Leaders don’t wait around for passion to returnThey go on a journey to discover the answers to challenging questions They follow their interests and get deeply involved. They don’t wait for inspiration, they go out and find it. Project Bread: Leadership Lessons: You must take a journey to discover your purpose and passion
20 8 Principles for Motivating Like a Leader#2: Communicate a Clear, Powerful Mission and Purpose
21 The Big Idea An image so powerful and engaging it sticks in your heart and mind. Should be easy to see, feel, and remember.
22 8 Principles for Motivating Like a Leader#3: Learn what Motivates Other People
23 Survey: 187 Managers, Leaders and Professionals“I need my company’s leadership to communicate to me and my colleagues to provide a context for our work and a purpose for our everyday contributions.” “I feel I need that high-level, overarching vision to motivate me to do my best work and to focus my work toward what helps the company bottom line.” “Employees are not mind readers. It’s important they stay connection to a vision larger than their own to succeed personally and help the company succeed.”
24 8 Principles for Motivating Like a Leader#4: Make a Personal Connection with others
25 Gallup Survey Management Employee Engagement Index
26 Gallup Survey Management Employee Engagement Index
27 Yahoo Hot Jobs Job Satisfaction Survey
28 8 Principles for Motivating Like a Leader#5: Make The conversation about them
29 Gallup Poll: 540 Adults Employed Full/Part Time“Doing what suits me best/is fulfilling” “Interacting with the public/helping people” “Freedom and flexibility to do the job my way”
30 Ranked Far Above Answers Such As…“Good pay” “Flexible hours” “Job security”
31 8 Principles for Motivating Like a Leader#6: Praise, recognize and reward
32 Rank Importance, Then ScoreWork environment Company Rewards and recognition People Work Opportunities
33 What Motivates Other People?“Your job as a leader is to understand what motivates others and then to bring a team of people together who are motivated by different things around a common vision. It has to be a big exciting vision that others understand, embrace and can act on.” - Rich Krueger, CEO, DynamicOps
34 8 Principles for Motivating Like a Leader#7: Walk the talk
35 8 Principles for Motivating Like a Leader#8: Empower People
36 Vikki Pryor, CEO, SBLI Purpose and Passion “To empower people to improve their finances so they can have a stronger, better and more prosperous life.”
37 Ideas to Get Started Schedule quarterly brown bag lunches to talk with employees Make every Friday a walk around day to visit people Go on a 90 day listening tour and gather information for a big idea Put a stack of note cards on your desk and send 3 a day Every Thursday schedule 30 minutes to write a positive news update to everyone Ask each person on your team to tell you a success story; capture it in story form and share it with everyone Take a new look at how you are measuring employee engagement and whether you can take it to the individual level Find a coach, mentor and courses to help you develop a high level of skill in communicating, in formal and informal settings
38 Getting the Most from a Coaching ProgramHow do I choose a coach? Work effectively with a coach? Get the best results from a coaching program? MP3 program – complimentary audio download Step by step guide to understanding the process How do coaches assess your needs, set goals, achieve
39 Female leaders are typically seen by all around them to be strong in such traits as tenacity and emotional intelligence. However, women seem to trail men in one important aspect: the ability to conceive and communicate clear “vision.” January 2009 Harvard Business Review 360 Feedback study by Herminia Ibarra and Otilia Obodaru January Harvard Business Review Herminia Ibarra and Otilia Obodaru
40 “How the heck do I have time for this?The question on the minds of many busy women executives is… “How the heck do I have time for this?
41 A vivid image of how things could be or should beAn ideal or standard of excellence that you and others hold A future orientation or desired destination What is Vision?
42 90 Day Listening Tour Walk around the organizationMeet with new people Gather ideas and opinions Wait to develop plan until 90 days Synthesize and analyze information Then, create vision and plan 90 Day Listening Tour Tips on gathering collective wisdom to develop a vision and plan
43 Write a brief vision statement here: An example of how it will look: An example of how it will look: A metaphor for this vision: A key phrase to remember: Define how success will look and feel: What’s Your Vision? A vivid image of how things could be An ideal or standard of excellence A future orientation or desired destination
44 Find Time to Become the Leader You Want to Be
45 Your Visibility StrategyWho are the people/groups who need to know you? What are the best ways to get in front of those people and groups? Where do you need to be speaking, writing and networking? What are the big ideas you need to be talking about that set you apart? What is the first step in making it happen?
46 Tips for women 1) Raise your visibility 2) Become an excellent speaker 3) Schedule Events and Thinking and Practice Time on Your Calendar 4) Find Mentors and Trusted Advisors and Consult With Them Often 5) Take Your Own Professional Development Seriously 6) Engage a Coach to Help You Grow 7) Believe You Can Do It
47 Schedule the intention Honor the intentionSecrets to Success Set the intention Schedule the intention Honor the intention
48 Jeff Taylor, founder, Monster.com“Your own interests have so much to do with your success! It’s about your passions, outlook and voice. Loving life on the flip side of fifty is ME!” Jeff Taylor, founder, Monster.com
49 © 2009 Bates Communications, Inc. www.bates-communications.com
50 Visit www.thepowerspeakerblog.com
51 Speak Like a CEO™ Boot CampOctober 15th & 16th 2009 Boston, MA Speak Like a CEO Boot Camp™ is for executives, professionals, business owners and entrepreneurs who know the importance of being a powerful speaker. As a guest, you'll learn the secrets of successful speakers who've built their businesses and achieved their career goals by speaking with impact. This Boot Camp is custom designed to help you rapidly improve your speaking skills, tell a great story about your company, speak with confidence, and effectively connect with every important audience - customers and clients, prospects, employees, leadership teams, and industry leaders. “I thought the boot camp was just right in scope, fast paced and very valuable in helping me focus on improving my public speaking abilities.” ~ Jim Bourdon, CEO, Accounting Management Solutions