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2 We're here to listen When you phone Breathing Space, your call will be answered by one of our specialist advisors. They come from a range of mental health, counselling and social work backgrounds. We understand that you might feel nervous about picking up the phone and unsure about what to expect. Our advisors appreciate this and will give you the time, whether you want to talk or not.
3 The service is open when other support such as family, friends, or GPs may be unavailable. You can speak about what's on your mind or ask about helpful resources in your area.
4 Staff Training The practice will be closed for staff training from 1-6pm, on Wednesday 8th November Please call NHS24 on 111 should you require medical attention whilst we are closed.
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6 5000 lives are saved by cervical screening in the UK every year…5000 lives are saved by cervical screening in the UK every year…..Could yours be the next one? Call the practice after 10am Monday- Friday to book your 20 minute smear appointment with our Practice Nurse –
7 Public Holidays Monday 18th September Autumn Holiday2017 Monday 18th September Autumn Holiday Monday 25th December Christmas Day Tuesday 26th December Boxing Day 2018 Monday 1st January Public Holiday Tuesday 2nd January Public Holiday
8 What to do when we are closed....If you are in need of emergency medical attention then please dial 999. Chest pains and/or shortness of breath constitute an emergency.
9 Out with surgery opening hours NHS24 provide all other necessary medical care for patients registered with the practice.. If you have a medical problem during these hours, simply telephone 111. Further information about the NHS24 service is available on the internet at:
10 How do I access test results?Please call between 10:00- 12:00 and 14:00-16:00 to enquire regarding your test results as our staff can only access your results during these times. Unless told otherwise you should routinely be able to access these results from 10 days following the test. It is your responsibility to check your results and to make an appointment with your Doctor/Nurse if you are advised to do so.
11 FACT: Its patient responsibility to call and check their resultsMYTH: The Practice will call me with my results if there is any action. FACT: Its patient responsibility to call and check their results We have a strict policy regarding confidentiality and data protection and we will only release test results to the person whom they relate unless that person has given prior permission for the release of this data.
12 0800 0121 833 or visit bowelscreeningtest.orgAlmost 4,000 people are diagnosed with bowel cancer every year in Scotland. The good news is bowel screening reduces bowel cancer deaths. Everyone between 50 and 74 will receive a test kit by post every two years. Take the test. You can do it at home – it’s quick, easy to do and it could be a lifesaver.
13 0800 0121 833 or visit bowelscreeningtest.orgEveryone between 50 and 74 will receive a test kit by post every two years. Take the test. You can do it at home – it’s quick, easy to do and it could be a lifesaver. or visit bowelscreeningtest.org
14 Do you have a problem with your feet: Ingrowing toenails?You can self-refer to Podiatry - pick up a form from your GP reception.
15 How can I order my repeat prescription?Your prescription should not be ordered anymore than 7 days in advance unless you have a specific reason for this which must be stated when ordering. When ordering your repeat prescription you must give your name, date of birth, name of drug and dosage/strength. You must allow 2 working days before picking up your prescription.
16 Do you know you can order your prescription online? Do you use the internet? Do you know you can order your prescription online? Please speak with the Receptionist should you wish further information. If ordering your prescription online please check carefully that you have ordered the correct dosage/strength of the medication required as you may have different strengths of the same medication on your prescription record. If you have any medications listed on your repeat prescribing record which you do not use any longer, please inform us via the messaging facility when ordering your repeat prescription.
17 Online Prescription Ordering: via our practice website (wwwOnline Prescription Ordering: via our practice website (www.kingsgatemedical.co.uk). If you are not already registered for this please come in to the practice and speak to the Receptionist to find out more. Sign-up to the Repeat Prescribing Service: (contact your local Pharmacy to find out more about this). The chemist will order your prescription and will collect your prescription directly from the pharmacy of your choice. This is the most preferred option by ourselves and the pharmacies, as this is the most convenient and an easy option for you to use. In person: Fill in a prescription request slip (found at reception) and post it in the “Repeat Prescriptions” box at Reception desk.
18 Worried? Feeling low? Poor sleep? Tense?Stress Control West Lothian – Six weekly classes to help you cope better with stress in your life This is a free course open to members of the public who feel they might benefit from stress management. The course will use the “Stress Control” materials, which use proven psychological techniques to help manage stress better. Six weekly 80 minute sessions (with 5 minute break) Controlling your body Controlling your thoughts Controlling your actions Controlling your panic Controlling your sleep; drawing it all together
19 Phone: Health in Mind on 0131 225 8508 Next courses (Evening class every week) AUTUMN 2017: 23RD October – 27th November on Mondays Time: 6.30pm pm VENUE: Deans Community High School, Livingston, West Lothian EH54 8PS Directions to venues can be found on our website, visit: To reserve a place Phone: Health in Mind on Or
20 If you have a problem with your mouth or teeth, you should consult your dentist. If you do not have a dentist, call to find a dentist near you who is taking on new patients.
21 MOOD Project The MOOD Project (Mental Health Options for Older People with Depression) offers a range of social activity groups for people, aged 55 years and older, identified as experiencing or deemed at risk of mental health problems such as anxiety and depression. MOOD aims to help prevent or alleviate mental health problems through participation and social interaction in a group setting. Group activity can help to combat isolation and loneliness and build self-esteem and confidence. MOOD groups offer various social activities such as games and quizzes, carpet bowling, art, music, local history, and discussion. The programme of group activities is subject to change. Please contact the project for further information or to make a referral. Referrals are accepted from health and social services, voluntary organisations, carers and individuals.
22 Address: ANSWER House, Reveston Lane, Whitburn EH47 8HJ MOOD Project Phone: Address: ANSWER House, Reveston Lane, Whitburn EH47 8HJ Times: 8.30am pm Disabled facilities: Access for wheelchairs. Loop Hearing system. Online:
23 Muscles, Bones and Joints: hip, shoulder, knee and back problems?Call NHS Inform’s support service on for advice on bone, joint and muscle problems. You can access physiotherapy through this service too.
24 Find out more @ www.westlothianleisure.com or call 01506 237950Eat Xcite is a 6 week course packed with advice, guidance and support on how to improve your health and lifestyle through your eating and exercise habits. It gives straightforward, real advice, no fads and no gimmicks! Each session is made up of 40mins Education & Discussion and 20mins Exercise with an Xcite Fitness Instructor. Find out or call
25 What is the Green Gym ? The Green Gym helps you to get healthier, by providing a programme of regular outdoor activities, which also liven up your local surroundings. These activities could include pruning shrubs and trees, making paths, growing fruit and veg, planting wildflowers, creating flowerbeds or building seats. It offers a new way to get fit and healthy by being more physically active in the outdoors. It’s also a great way to refresh your mind, reduce stress levels and improve your overall mental and emotional health. You can meet new people, learn new skills and increase your confidence too. With the Green Gym there is also the satisfaction of doing something positive for your community. Contact Alyson on or to find out more. Buses: Any bus to St John’s Hospital - it’s just a short walk from there
26 Anyone, whatever your fitness level. Who can take part? Anyone, whatever your fitness level. Under 16s must be accompanied by an adult. The Green Gym is a flexible programme: you can join in for just an hour, or up to 3 hours per session There are a range of activities in any one session, so you can start on gentle tasks and build up to more challenging ones As well as being fun, the Green Gym is free of charge. Contact Alyson on or to find out more. Buses: Any bus to St John’s Hospital - it’s just a short walk from there
27 Howden Green Gym We’re based at Howden Walled Garden in Livingston - behind Howden House, in Howden Park. Howden Green Gym sessions take place every Tuesday between 10am and 1pm. All you need to bring is your enthusiasm, suitable clothes and lunch. Contact Alyson on or to find out more. Buses: Any bus to St John’s Hospital - it’s just a short walk from there
28 The drop-in service is open:Centre Opening Hours: The drop-in service is open: Monday: 10.00am pm Tuesday: 4.00pm pm For information about the service please contact or
29 Macmillan Cancer Information and Support Centre is located in Carmondean Connected, Deans, Livingston The Macmillan Cancer Information and Support Centre in Carmondean Connected offers help and support to people living with cancer from trained volunteers. This service is a partnership between Macmillan, West Lothian Council and NHS Lothian. Staff are there to guide visitors through the comprehensive range of leaflets and books on cancer topics, and guided internet access is also available. They can also guide patients to other local services including complementary therapies, counselling and benefits advice. The centre provides visitors with a comfortable environment to talk about their experiences, with people who understand.
30 Appointments can be made by telephone only.We offer ten minute face to face appointment slots for routine matters. You can request a double appointment (20 minutes) if you feel you may need more time. We also offer pre-bookable telephone appointments for any matters which you do not need to see the GP face to face. If you wish to book an appointment for a future date, you should not phone the Practice until 10am.
31 You may request to see any Doctor at time of booking – for ongoing problems we would encourage you to see the same Doctor. If a suitable appointment is not available with the Doctor/Nurse of your choice, you may be offered one with another member of the team. Appointments are for one patient only and all consultations are by appointment only.
32 If you cannot keep an appointment please inform us as soon as possible, ideally giving 24 hours notice. For all patients with a current mobile telephone number registered you will receive a reminder text one working day before your appointment with the Practice Nurse/GP. This allows you to text back if cancelling. If cancelling within 4 hours of your appointment please also phone the practice. Doctors try to keep to time. However, if a patient has a difficult problem or requires urgent hospital admission, delays can result. We will endeavour to inform you about delays and we appreciate your patience if this occurs.
33 Changes to how we manage appointmentsFrom the 1st August 2017 our Reception team will ask all patients information regarding their reason for an appointment at the Practice. It is not a case of the receptionists being nosey! The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive: the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.
34 Receptionists are asked to collect brief information from patients:1. To help doctors prioritise house visits and phone calls 2. To ensure that all patients receive the appropriate level of care 3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate. Reception staff, like all members of the team, are bound by confidentiality rules Any information given by you is treated strictly confidentially. The Practice would take any breach of confidentiality very seriously and deal with accordingly. You can ask to speak to a receptionist in private away from reception. However if you feel an issue is very private and do not wish to say what this is then this will be respected.
35 To access all of this information please pick up a Summer Newsletter below or visit our practice website