1 WORKING OF CONSUMER COURT
2 Who is a consumer? Any person who buys goods for a consideration, which has been paid or promised or partly paid or partly promised or under any scheme of deffered payment. It includes any user of such goods , when such use is mad with the approval of the buyer but does not include the person who obtains goods for resale or any commercial purpose
3 Concept of consumer protectionProtecting & promoting consumer’s interest by: Educating consumers about their rights & duties Protecting consumers against unfair trade practices Providing speedy and inexpensive redressal of consumer’s grievances Encouraging consumer’s to form associations to promote & protect their interest
4 What is Consumer protectionIt a group of laws formed by Government- enactment and enforcement lies with Government. Non Government organizations work to ensure the rights of consumers and spreading Consumer Awareness In India The Consumer protection act, (COPRA) is governing consumer protection.
5 Rights under Consumer Protection Act,1986Right to Safety Right to Information Right to Choice Right to Consumer Education Right to be Heard or Right to Representation
6 Working of consumer courts and consumer education programs in india
7 Legal protection to consumersThe Consumer Protection Act 1986: Safeguards the interest of the consumers against defective goods, services, unfair trade practices and other forms of exploitation Setting up of three tier judicial machinery Consumer protection councils
8 Legal protection to consumersThe Contract Act 1982 The Sale of Goods act 1930 The Essential Commodities Act 1955 The Agriculture Produce (Grading & Marking) Act 1937 The Prevention of Food Adulteration Act 1954 The Standards of Weights and Measures Act 1976 The Trade Marks Act 1999 The Competition Act 2002 The Bureau of Indian Standards Act 1986
9 Lodging a complaint Complaint containing particulars can be submitted in-person, or by his agent, or by registered post addressed to National Commission. On the date of hearing, it is obligatory on the parties or their agents to appear before National Commission. Complaint shall be decided within 3-5months from the date of notice received by opposite party. After the proceedings, the National Forum shall issue the orders accordingly.
10 CONSUMER COURT CONSISTS OF:DISTRICT FORUM STATE COMMISSION NATIONAL COMMISSION
11 Consumer protection actRedressal Agencies Under CPA: District Consumer Dispute Redressal Forum Consists of a President & two other members Value & Compensation claimed upto 20 lakh District Forum refers to the party against whom the complaint is filed. If the aggrieved party is not satisfied, he/she may appeal to the State Commission with ion 30 days of the passing of the order.
12 Consumer protection actRedressal Agencies Under CPA: State Consumer Dispute Redressal Forum Consists of a President & two other members Value & Compensation claimed upto 1 crore State Commission refers to the party against whom the complaint is filed. If the aggrieved party is not satisfied, he/she may appeal to the National Commission with ion 30 days of the passing of the order.
13 Consumer protection actRedressal Agencies Under CPA: National Consumer Dispute Redressal Forum Consists of a President & four other members Value & Compensation claimed exceeds 1 Cr National Commission refers to the party against whom the complaint is filed. If the aggrieved party is not satisfied, he/she may appeal to the Supreme Court of India The order passed by the National Commission for appeal cases against the orders passed by the State Commission cannot be challenged further
14 Who can file a complaint?Any Consumer Any Registered Consumers’ Association The Central or any State Government One or more consumers on behalf of consumers having the same interest A legal heir or representative of a deceased consumer
15 Relief available to consumersRemove the defects in goods/ deficiency in services Replace the defective product Refund the price of the product/ service Pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to negligence of the seller Pay punitive damage in appropriate circumstances Withdraw the hazardous goods from sale
16 Relief available to consumerDiscontinue the unfair/restrictive trade practices & not to repeat in future Not to offer hazardous goods for sale Cease manufacture of hazardous goods and to desist from offering hazardous services Pay at least 5%of the value of defective goods or deficient services towards consumer welfare fund or any other organisation or person who may utilize the amount in a prescribed manner Issue corrective advertisement to neutralize the effect of a misleading advertisement Pay adequate cost to the aggrieved party
17 Consumer Education Programmes in india- by NGOsEducating the general public about consumer rights through training programmes, seminars & workshops Publishing periodicals, articles or other publications to impart knowledge about various consumer problems , legal options or reliefs available, case filed or any other matter of interest to consumers Providing legal assistance in the form of legal advice Guidance for wise buying. Attend to consumers’ complaints.
18 Consumer Education Programmes in india- by NGOsConducting comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands. Publish the results and encourage consumers to protest against unscrupulous, exploitive and unfair trade practices of sellers Filing complaints in appropriate consumer courts on behalf of the consumers Taking initiative to file cases in the consumer courts in the interest of general public Research & Development Activities
19 Jago Grahak jago campaign for consumer education and awarenessThe government has been implementing this innovative and intensive multimedia campaign to create consumer awareness in the country Realising the need for empowering consumers, the government has approved a scheme of Rs 409 crore during the 11th five- year Plan on the awareness campaign It aimed at helping the emergence of consumers who irrespective of age, socio-economic class or gender
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22 Important consumer organisations & NGOsConsumer Coordination Council Common Cause, Delhi Voluntary Organisation in Interest of Consumer Education (VOICE), Delhi Consumer Education and Research Centre (CERC), Ahemdabad Consumer Protection Council (CPC), Ahemdabad Consumer Guidance Society of India (CGSI), Mumbai Mumbai Grahak Panchayat Consumer’s Association, Kolkatta Consumer Unity & Trust Society, Jaipur Karnataka Consumer Service Society, B
23 Working of consumer courts and consumer awareness programs in Great Britain
24 The Consumer Rights Act 2015- UKThe Consumer Rights Act came into force on 1 October 2015. The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation – The Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act. The Consumer Rights Act 2015 stands alongside Regulations to create a greatly simplified body of consumer law. Taken together, they set out the basic rules which govern how consumers buy and businesses sell to them in the UK.
25 Consumer education The Citizens Advice service is the Government-funded provider of consumer education in Great Britain, bringing consumer advice, advocacy and education under one roof. Alternative Dispute Resolution, an Ombudsman, offers a quicker and cheaper way of resolving disputes rather than going through the courts.
26 The Citizens Advice service – how it worksconsumers are represented and supported in the best way possible setting up of 11 locally-led Consumer Empowerment Partnerships across England to bring education, awareness for consumers. List consumer education resources on a range of consumer issues on internet. Through Campaigns, policy and advice
27 Super complainants in UK - third party agencies involved in spreading consumer awareness in ukCAMRA - a lobbying group concerned with the tradition and quality of beer. The Citizens Advice Bureau, a free service that provides legal advice, practical help and information on consumer rights across the country. Consumer Council for Water (formerly known as Watervoice) Consumer Focus (formerly National Consumer Council). General Consumer Council of Northern Ireland Postwatch
28 CONSUMER REDRESSAL IN UKConsumer claims in civil court are split into 3 tracks depending on how much you're claiming. Claims of: up to £10,000 are put in the small claims track £10,000 to £25,000 are usually put in the fast track over £25,000 are put in the multi track The small claims process is supposed to be simple enough complainant to manage without the help of a solicitor. The fast track and multi track are more complicated and will require solicitor.
29 Working of consumer courts and consumer education programs in United States
30 Though the first consumer movement began in England after the Second World War, a modern declaration about consumer’s rights was first made in the United States of America in 1962 Four Basic Rights were Recognized Choice, Information, Safety To Be Heard. Ralph Nadar, a consumer activist, is considered as the father of ‘consumer movement’.
31 Agencies Involved IN CONSUMER education PROGRAMS IN USAAlliance for Justice Better Business Bureau Consumer Action Consumer Federation of California Consumers Union, publishers of Consumer Reports Foundation for Taxpayer and Consumer Rights FlyersRights.org Public Citizen Consumer Federation of America Center for Science in the Public Interest (food/nutrition) National Consumers League U.S. Public Interest Research Group HGRBS - Honor Guard Residential Business Services (advocacy for private home decision makers getting true results from contractors]
32 Consumer Courts in USA A consumer complaint is filed with the Federal Trade Commission (FTC) Filing a formal complaint in consumer court is the same as doing so in small claims court. The U.S. process is designed to allow people to air small-value legal issues without the requirement of being represented by an attorney.
33 Australia In Australia, the corresponding agency is the Australian Competition and Consumer Commission or the individual State Consumer Affairs agencies. The Australian Securities and Investments Commission has responsibility for consumer protection regulation of financial services and products. However, in practice it does so through privately run EDR schemes such as the Financial Ombudsman Service (Australia). Germany Germany as a member state of the European Union is bound by the consumer protection directives of the European Union; residents may be directly bound by EU regulations. A minister of the federal cabinet is responsible for consumer rights and protection. When issuing public warnings about products and services, the issuing authority has to take into account that this affects the supplier's constitutionally protected economic liberty
34 SO START USING YOUR CONSUMER RIGHTS!!Made by : Kavya Jayaprakash Pankti dholu Simran Dona sen Bhakti XB SO START USING YOUR CONSUMER RIGHTS!!