1 You Can Teach an Old Dog New TricksLeadership Development for Experienced Professionals (Session WE 2.2) Beth Warner UW-Madison

2 Who are you calling a dog (never mind old!)?WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

3 Change the way you thinkWACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

4 Premises of MOR Leadership ProgramSustainable Behavior No comfort zone Take risks Embrace feedback Prove it! WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

6 Growth and Comfort Never CoexistWACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

7 Phase One: Breaking Us DownWACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

8 First Impression Exercise: Presence MattersHow do you Enter a new situation? What Energy do you bring into the room? How do you choose to Engage? How do people assess the Ethos of your character? If you were to work on enhancing your presence, what would you do differently? WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

9 How can you use first impressions to build your leadership presence?Be mindful Be intentional Be engaging Be authentic Be credibile Be mindful – Everything from your bearing to your body language to the way you speak and make eye contact project a self-assurance that inspires other to have confidence in you Be intentional – Have a clear understanding of the image you want to project and how to convey it; reflect on the way you hold yourself, your choice in attire, the way you greet others, and the voice or tone you use when you first speak Engage others – extend yourself by reaching out to others when you enter a room or join a group. As an introvert, I’ve had to learn to greet others warmly, remember names, and ask questions Be authentic – Be yourself (even if it’s scary). Let your words and actions reflect your values and beliefs in a genuine way and people will respond positively. I also think this means you have to allow yourself to be vulnerable Be credible – As a leader, you need people to believe and trust in you and our presence projects a credible image when we speak the truth, do what we say we will do, know what we’re talking about and acknowledge what we don’t know. WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

10 WACRAO/WASFAA Joint ConferenceITLP Tip Do a “threshold shift” before you enter a new environment Think “Grounded, centered, neutral” Leave behind where you’ve been and move toward the situation you’re entering WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

11 WACRAO/WASFAA Joint ConferenceFeedback is a Gift “Criticism may not be agreeable, but it is necessary. It fulfils the same function as pain in the human body. It calls attention to an unhealthy state of things.” – Winston Churchill WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

12 WACRAO/WASFAA Joint ConferenceITLP Tip When giving feedback: Be specific, not general Be descriptive, not evaluative Be timely, not insensitive Be brave enough to own it 1.Specific statements let you know what made the meeting seem unproductive or mad ethe report a good one. Specifics let you hone in on certain behavious or actions to work on or repeat. 2. Whenever possible, describe the facts, behavior, or action and avoid evaluative language. Feedback is a way to share your perception of how the other person affected you or how the person came across to you so it is helpful if we can avoid value-laden words and instead describe the behavior we want to highlight. 3. In most cases, share feedback sooner rather than later because it may have less relevance as time passes 4. Use “I” statements to give the feedback. You are letting them know how YOU perceive the situation.” WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

13 Phase Two: Identifying PrioritiesKey Question: What are you being paid to do? Are you doing that or someone else’s job? “80% of organizations are overmanaged and underled.” Warren Bennis WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

14 Leading-Managing-DoingThe immediate is always threatening to preempt the important, and people who are looked to for leadership are often too busy with current priorities to deliver it. How do you think you currently divide your time between activities related to leading, managing and doing? Would you change this distribution in any way? What are the opportunities to spend more time leading? What are the challenges? WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

15 Leading-Managing-DoingMe at the start of the leadership program; it was tough to process that, if I was honestly assessing my work, I was spending far too much time skirting the responsibilities that I was really being paid to do…leading and managing my team. WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

16 Leading-Managing-DoingMe now (my goal was to get to 60% leading, 20% managing and 20% doing but, hey, nobody’s perfect) WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

17 ITLP Tip: Coaching is KeyListening with CARE Concentrate (Eliminate noise and distractions, stay tuned in) Ask questions (Inquire, draw out) Recap (Paraphrase, gather information) Express interest (Non-verbal body language and gestures) WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

18 WACRAO/WASFAA Joint ConferenceCoaching is Key WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

19 Phase Three: Leading ForwardWACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

20 WACRAO/WASFAA Joint ConferenceChange vs. Evolution As a term, “change” may have more aptly described how things happened in the 20th century. In that earlier time, change might be a reorganization or the introduction of a new technology, after which things would settle and remain settled for a time. Change was also more serial; it mostly played out one change at a time. In the 21st century, sweeping changes are occurring concurrently in many places. There are waves of disruptive innovation accompanying the introduction of multiple new technologies, in some cases turning entire industries upside down or replacing them altogether. WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

21 ITLP Tip: The 5 Ps for Championing ChangeThe 5 Ps provide people with the information they need to engage and adapt. Purpose - Ensure that people understand why this change is taking place. Picture - Provide an image of the desired future state. Plan - Help people see how you will all move from the current state to the desired future state. Part - Let people know what part they will play in the desired future state. Practices - Identify the practices that will facilitate new behaviors and new ways of doing things. WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

22 Relationships are CurrencyWACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

23 4 I’s in Building RelationshipsInitiate – Be opportunistic Inquire – Ask questions and engage Invest – Build and maintain Influence – Leadership is not a solo activity Creating, developing, and maintaining relationships are key to success in an organization. Relationships never just happen. They require intentional actions by at least one of the parties to get started and by both to maintain and develop the relationship. One approach to having strong relationships is called The Four I’s: Initiate, Inquire, Invest, and Influence Initiating a conversation does not have to be painful or time-consuming. Each of us encounters many individuals over the course of a typical day, and having stronger relationships with some of these would be a real plus. Build on these encounters Leadership involves influencing others. Success will be limited if you have not invested time in building relationships. It is much easier to have these relationships in good stead so should you need to ask someone for help or need to partner with another individual the connection is already in place. WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

24 ITLP TIP: Cultivate Your NetworkWACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

25 Final Phase: Know ThyselfWACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

26 WACRAO/WASFAA Joint ConferenceMental Models Our mental models are the images, assumptions and stories of ourselves, other people, out institutions and every other aspect of the world. Our mental models influence our lives on an individual level, helping us sift through and process huge amounts of information daily, so, in that regard, they are benefiticial. But they can also be flawed because we can rely too much on our mental models and that can limit the way we think an act. WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

27 WACRAO/WASFAA Joint ConferenceMy Mental Model WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

28 Share your mental modelsGet back with your partner…take the next minute or so to share any mental models that influence the way you lead. WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

29 ITLP Tip: Focus on the Positives 5:1 RatioStrengths Opportunities For every leadership “deficit” you identify, recognize and leverage five of your leadership strengths WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016

30 WACRAO/WASFAA Joint ConferenceQuestions? Comments? Beth Warner Associate Registrar UW-Madison WACRAO/WASFAA Joint Conference Milwaukee, WI November 2-4, 2016