1 You can’t manage what you can’t seeKomodo systems You can’t manage what you can’t see

2 Understanding and using the Komodo DashboardYour Komodo Eyes are monitoring your airspace on a regular basis. We’ll discuss how to read and interpret the data we’re gathering

3 Agenda Komodo Eye Configuration 4 Problem Identification 1Walk through configuration of new and existing Komodo Eyes Where you can look to find problems and work to resolve them Status of Organization Wi-Fi Periodic Reporting 2 5 How to review overall performance across your company Review of historical and periodic reporting options Status of Building/Room Wi-Fi FAQ 6 3 How to review Wi-Fi performance in specific areas Common implementation and configuration issues addressed

4 Walk through configuration of new and existing Komodo Eyes1 Device Configuration Walk through configuration of new and existing Komodo Eyes

5 Wizard Device ConfigurationIn order to test, a Komodo Eye needs: Physical Test Location – Noting the building, floor, and room from which the device is testing will appropriately document and categorize test results Target SSID(s) – One Eye can test up to three unique SSIDs per test cycle Hidden SSIDs are marked by a * - once registered, they will be listed by their SSID name Target AP(s) – Komodo Eyes associate to the same AP (by radio MAC address) each test cycle 1

6 Wizard Device ConfigurationStep 1: Location Assignment Only devices that are ’heart beating’ with the Komodo servers will be configurable 1

7 Wizard device configurationStep 2: SSID Assignment Select a pre-registered SSID or register a new SSID The wizard will select the one closest AP and create the test assignment. See manual device configuration for further customization 1

8 Wizard device configurationStep 3: Coverage Matrix The Eye targets specific APs for testing, but may ‘see’ others in the airspace. Step 3 shows you all APs that are not targeted in a test assignment 1

9 Manual device configurationThe Komodo Dashboard and Eyes have a ‘brain/drone’ relationship Anytime configuration changes are made in the panel, the Eye must sync before changes are written to disk Configuration changes are identified during heartbeat and pushed to device Recommend waiting 2-3 minutes after configuration changes for device to sync 1

10 Manual Device configurationSelect Buildings within the configuration menu Select Edit or Add within the Building or Floor section to make updates Once buildings and floors exist, devices can be assigned and configured 1

11 Manual device configurationStep 1: Click ‘Configure Now’ for new devices, or ‘Devices’ for reconfiguration Step 2: Click Edit on device card to update assigned building, floor, and room name Step 3: Click Config Wireless to update test assignments 1

12 Manual device configurationTo register an SSID, find the ‘Register SSID’ link Step through registration, ensuring the appropriate encryption type, frequency, and ping target are selected Alarm thresholds, by default, are very lenient and can be changed any time 1

13 Manual device configurationHidden SSID configuration must be done under the Configuration -> SSID menu Be sure to select the ‘Hidden’ radio button, and manually input the SSID name The correct BSSID must be manually associated with the SSID through Configuration -> Access Points

14 Manual device configurationFollowing SSID registration, APs must be registered From the device’s airspace scan data, select ‘Register AP’ from the list of known SSIDs Registered SSID will appear in the assignment table at the top of the page 1

15 Manual device configurationEnsure your Komodo Eyes are testing intended Access Point/SSID combination Tests will be most effective when performed against highest signal strength Each Komodo Eye can perform a maximum of three tests When a Komodo Eye is not plugged into a functioning Ethernet port, ‘Backhaul’ must be selected on at least one SSID for reporting test results 1

16 Manual device configurationYou can customize an SSID’s credentials for a specific device From device wireless configuration menu, select ‘Custom Config’ From there, select the encryption type and input the password for that building’s SSID This is helpful for environments where multiple buildings have the same SSID name, but different passwords

17 Device Pre-configurationManually register a new SSID under Configuration -> SSID Assign Eye to destination building, floor, and room Plug Eye into Ethernet port (at the office) for 2-3 minutes to ensure complete sync This will download SSID configuration and location assignment Select ‘Auto Configure’ on device card When Eye is plugged into Ethernet and power in test environment, needed BSSIDs will be registered, and test assignments made automatically 1

18 LAN testing configurationClick Network Status -> Wired Networks, then Register a Wired Network Currently, only one wired network per WAN IP address

19 Status of Organization Wi-Fi2 Status of Organization Wi-Fi How to review overall performance across your company

20 Organizational Wi-Fi ViewInitial perspective into the health of your wireless networks Drill into the Building Cards or SSID test result logs 2

21 Organizational Wi-Fi ViewPerformance broken down by organizational buildings Colors indicate the average test results over last hour Health at a glance of all locations in real time NOC view displays building location and health on a map 2

22 Organizational Wi-Fi ViewEach building card shows all networks being tested Status column icons change color with last hour test results Uptime shows percentage of successful tests over last one hour Speed is estimated circuit capacity over last testing period 2

23 Building card review All networks assigned to building will be given an individual card Latency broken down by network segment User experience broken down by Performance, Latency, and Uptime

24 How to review W-Fi performance in specific areas3 Status of Room Wi-Fi How to review W-Fi performance in specific areas

25 SSID Wi-Fi View From the NOC view, select the SSID to go straight to individual test logs From the NOC view, select ‘Networks’ to go to grade cards and then individual room performance 3

26 Komodo scorecard 3 Uptime SSID Grade Breakdown Performance Noise24 hour avg. percent of successful test results SSID Grade Breakdown Performance – 60% Uptime – 30% Noise – 10% A > 93% B 90% - 93% C 83% - 89% D 80% - 83% F < 80% Performance 24 hour avg. available bandwidth among all users Noise 24 hour avg. channel saturation combined with noise floor A 50Mbps + B 40Mbps C 30Mbps D 20Mbps F < 10Mbps A < 10Dbs B 20Dbs C 30Dbs D 40Dbs F > 50Dbs 3

27 Room Wi-Fi View Select Rooms in the Building Card headerSelect Graphs for rolling 24-hour performance graph for all three metrics contributing to grade score Last 5 Minutes/Last 24 Hours links show all errors and warnings over period. Helpful in diagnosing network issues 3

28 Room Wi-Fi View Performance graph is helpful in identifying issues at specific times of day, best case performance in non-peak hours Can toggle between Strength, Latency, and Speed Viewable by day, week, and month 3

29 Test log review Pop ups on Strength, DHCP, and Latency‘Ago’ column will show complete log output

30 Problem Identification4 Problem Identification Where you can look to find problems and work to resolve them

31 Problem IdentificationWi-Fi issues can arise in many areas; all areas of the dashboard provide assistance in identifying the root causes Key areas for investigation include trend line analysis, test-by-test review, and scan data analysis 4

32 Problem Identification – Performance graph analysisGraphs show rolling 24 hour performance by room and SSID Toggling through signal strength, latency, and speed can reveal issues related to channel saturation, access point density, or total bandwidth needs at peak use times Latency spikes correlate with slow speeds Low signal strength can indicate high channel saturation, or poor access point density 4

33 Problem Identification – test by test reviewFrom the building card level, red, yellow or green indicators show results of most recent tests Clicking on the network name from the building card will take you straight to the logs From the SSID grade card, any warnings over last 24 hours can be reviewed 4

34 Problem identification - comparisonsOften helpful to compare metrics across areas/access points/Komodo Eyes. For example: If one Komodo Eye is testing two APs, are the results different between the two? Why? If two Komodo Eyes are testing different rooms on the same SSID, is one worse than the other? On what metrics? Comparing the performance graphs across a week, what are the trends day- over-day? Midday Marks Latency Speed 4

35 Problem identification - exampleIn an office building, during non-business hours, speed and latency are acceptable During business hours, the network is severely crippled Are the servicing APs performing as expected? Is there enough bandwidth coming into the building? Are the routing paths appropriate for office traffic? 4

36 Network upgrade validationUsing custom report, view long-term timeline to identify latency and performance changes over time Education customer installed new network hardware Measured 30% increase in performance and bandwidth throughput Justified capital expenditures for network upgrade Latency Bandwidth after Bandwidth before

37 Review of historical and periodic reporting options5 Periodic Reporting Review of historical and periodic reporting options

38 Report Access All reports can be found in the dashboard header 5Status Report – Most recent wireless test results across company Daily Summary – 24 hour roll up of daily grade scores and hourly graph of Performance and Latency Weekly Summary – Weekly roll up of daily grade scores and hourly graph of Performance and Latency Monthly Summary – Monthly roll up daily grade scores and daily graph of Performance and Latency Building Report – Listing of all company buildings and SSIDs tested with 24 hour score Airspace Report – Summary of all Komodo Eye test assignments, APs not being tested, and possible rogue SSIDs/APs Custom Report – Ad hoc configurable report of Latency and Performance 5

39 Status report Wireless and wired status report shows most recent test cycles with key metrics Check status report to validate recent test assignments, network changes, or Komodo Eye status 5

40 Daily summary report Each day’s data is averaged and comparable to recent seven days’ grade scores 5

41 Weekly summary report Similar to the daily report, each day’s information averaged and comparable to entire week Additional metrics are visible: uptime, performance, and noise 5

42 Monthly summary reportEach day’s grade score for previous full month summarized Useful to compare network or environmental changes 5

43 Building report Each building under the company has summary grade score with averages for yesterday, last week, and last month 5

44 Airspace report – Komodo eye test assignmentsEach deployed Komodo Eye scans its airspace each minute. The airspace report is useful to identify issues with noise, company testing coverage or potential rogue devices on network Each Komodo Eye will show BSSID being tested, at what strength, how many other SSIDs it can ’see’, and any other SSIDs being broadcast on the same channel 5

45 Airspace report – access points not being testedIn order to fully cover your test environment, each access point should have a test assignment on a Komodo Eye When the Komodo Eyes perform the airspace scan, APs broadcasting a known SSID are added to the database Access Points on your network that don’t have a test are shown and marked by which Komodo Eyes can ’see’ them 5

46 Airspace report – possible rogue ssid and access pointsAny BSSID that the Komodo Eye can ’see’ is potentially within your network The rogue APs/SSIDs are those that have not previously been identified as within the network, or ‘known’ If the SSID is known to be on a neighboring network, it can be ignored 5

47 Custom report To create a custom report, select the building, SSID, and month, then a customizable graph with Latency and Performance data is generated Using the slider at the bottom, zoom in on a date range Compare before, after, and during events, network changes, or potential trends 5

48 6 FAQ Common implementation and configuration issues addressed

49 MAC address vs. s/n MAC address that registers with panel is WLAN radio MAC addresses increment across radios, Komodo MAC is one higher than printed LAN MAC Devices are not tracked by S/N in the panel – this is not currently in our road map, but has noted as a requested feature 6

50 Power options Noted lack of power outlets available at William Allen, DDS installation Boards require 5v – 2.1amp Laptop USB ports normally provide 5v - .5 amp, so we do not recommend plugging a Komodo Eye into a computer USB port 6

51 Signal Strength workaroundsIf few Ethernet ports are available, set backhaul on as many APs as possible from server closet Use Manual Assignment section from device configuration Upcoming feature: Intelligent Backhaul 6

52 Firewall and AP Controller IssuesIf a device is plugged into Ethernet, but will not heart beat, it may be blocked by firewall – whitelist Komodo servers All outbound traffic for heartbeat is over 80/443 Web Web Web Web Load Balancer Load Balancer Occasionally, packet filtering will delay or block heart beat from reaching Komodo servers 6

53 Firewall and AP controller issuesIf a device is plugged into Ethernet, and will heartbeat, but not associate with the AP, it may be blocked by the AP controller security policy White list device’s WAN MAC address AND WLAN (Komodo) MAC address -100 dBm is error code for no association or authentication 6

54 Enable NTP protocol At boot up, devices will send an NTP request for current time If NTP is blocked at firewall, performance graphs and ‘Ago’ column will be out of sync 6

55 Cameron Francis VP Sales and Marketing (801) 673-3133